Thank You

THANK YOU!!!!

Thank You!!!

We do apologize that you experienced this unfortunate incident during your recent stay with us. We are taking additional steps to ensure that extra safety protocols are implemented to ensure the safety of all our guests

We do apologize that you experienced this unfortunate incident during your recent stay with us. We are taking additional steps to ensure that extra safety protocols are implemented to ensure the safety of all our guests

Thank you for your review

We appreciate your response. We will forward your concerns to the proper departments

Thank you so much for your AMAZING review. We are glad that you enjoyed your stay with us!!!

Hi Anne,Thanks so much for taking the time to provide us an excellent rating and for the kind words about Jillian and how she assisted during your stay. We will let her know your wonderful feedback. We are also very happy that you found great value for our clean and spacious rooms. Thanks for choosing Melbourne All Suites Inn!

Thank You

Hi Victor,Thanks so much for taking the time to provide us such an excellent rating. We appreciate that. We hope to have you back again the next time you're in the area.Best,Melbourne All Suites Inn

THANK YOU

Thank you for taking the time to provide us a rating. We hope to have you back again for a future stay.Best,

Thank you for your review. We value ALL feeback from our guests so that we may be able to provide a better experience to you and all of our future guests

Thank you for taking the time to rate us. We appreciate all guest feedback, however, there was no additional information so we are unsure of what caused any disappointment with your stay. We thank you for having chosen to stay with Melbourne All Suites Inn.

Hi Jane,Thanks fo much for the great rating and the helpful feedback. We will pass along your feedback to the appropriate teams for consideration and repairs. Thank you for informing us! Thank you again for having chosen Melbourne All Suites Inn for your stay.Best, Melbourne All Suites Inn

Hi John,Thank you for taking the time to rate us and provide some feedback. We appreciate all feedback from guests and are sorry to hear of your disappointment with your recent stay. We don't see any notes indicating what you experienced. Please note that our front desk staff is only a phone call away by dialing "0" from the room to alert us of any issues. Feel free to give us a call at the hotel if you wish to help us understand exacty what you encountered. Thank you again for having chosen Melbourne All Suites Inn.

Hi Carlos,Thanks for taking the time to provide us a rating. Thanks for having chosen Melbourne All Suites Inn for your recent stay. We hope to have you back again in the future.

Hi Ashley,Thanks so much for taking the time to provide us an excellent rating. We hope to have you back again in the future.Melbourne All Suites Inn

Hi John,Thanks for taking the time to provide a rating and feedback. We appreciate all guest feedback. We are sorry you had such an unpleasant experience. We don't see any notes in your reservation alerting us to any concerns about safety or room conditions so we are a bit surprised. Please note that by dialing "0" from the room phone would have connected to our Front Desk Agent who would have absolutely moved you to a new room had we known what you experienced. Additionally, we have regular security patrols on site just as an added amenity here. We had no notes from security about any issues occuring during your stay dates. We do hope that you'll reconsider a future stay with us. Thank you for having chosen Melbourne All Suites Inn.

Hi Stephanie,Thanks so much for the excellent rating and helpful feedback. We appreciate you taking the time to let us know your thoughts on your recent stay.Best,Melbourne All Suites Inn

Hi Jade,Thanks for taking some time to provide a review. We are interested in all guest feedback. We do see that you booked a non-refundable 3rd party reservation which is why you were on our arrival list and our Front Desk Agent was prepared to book you in. Since you did not follow through with checking in since you mentioned "you did not even go in" is why the audit shift marked you as a no show as you did not check in by 3am. Refunds are not possible when guests book 3rd party non-refundable reservations. That policy is listed on all 3rd party websites prior to you paying the 3rd party for a reservation so that potential guests understand that if you book a non-refundable reservation for the low price they offered it for, you won't be refunded should you decide to not follow through with the reservation or for any reason you don't check in. As far as safety, we've not had any issues with safety and have on site security as an additional measure to ensure guests have a wonderful time here. We hope this provides some clarification to you for any concerns you expressed with booking or safety.Best,Melbourne All Suites Inn

We apologize if you had a less than enjoyable experience. We urge you to contact the hotel directly to speak with managment regarding your issue.Thank You

Thank you so much for your response. We appreciate your feedback.

Hi Eduardo,Thank you for taking the time to provide a rating and some feedback. We appreciate all guest feedback and will provide your comments to the appropriate deparment for review.Thank you for having chosen Melbourne All Suites Inn for your recent stay.

We are sorry to hear about your misfortune. I do believe maybe you went to the wrong hotel. We had you assigned to a room and since noone checked in by 1 am and it was a non refundable we had to check it in. Noone took 20.00 from you nor do we have your card information or a Peter that works here. In our system it shows as a NO Show.

Hi Kathy,Thanks for taking the time to provide a rating and some feedback. We are interested in all guest feedback. Our hotel is popular with many people including those here needing a hotel while they are in the area for work and perhaps that is what you encountered. We understand noisy vehicles can be annoying and apologize for any noise that may have disrupted your sleep. We have provided your comments about bedding to the appropriate department. Thank you for having chosen us for your stay.

Thank you for your review. We look forward to you future stays with us

Thank You !!

We are so glad that you enjoyed your experience with us. We look forward to your future stays with us

We urge you to contact the hotel directly with any issues or concerns you may have.

We apologize that you had this experience with us. However you were traveling with a pet that exceeded the weight limit that we aloow at the hotel. We would never want to be adversarial or unhelpful we just were not able to accomodate your pet. I suggest checking with any hotel you choose to stya with in the future to make sure they will be able to accomodate a pet of that size

THANK YOU!!!!

Thank You

Good Afternoon. We are sorry to hear that you had a less than enjoyable experience with us. We will go ahead and forward all your feedback to the proper departments so that these issues can be addressed. We hope you give us an opportunity in the future to exceed your expectations

Hi Nayel,Thank you for taking the time to provide us a rating. We wish there was some additional feedback so we could understand a bit better where we missed the mark during your recent stay. Thank you for having chosen Melbourne All Suites Inn and we hope to have you back again in the future.

Thank You for your excellent feedback . We are so pleased you enjoyed your stay with us

We apologize that you had a less than desirable experience with us. We do urge you to contact the Front Desk directly to speak with Management about your concerns

We apologize that you had that experience with us. We do our best to try and accomodate all of guests to the best of our ability. We had no previous requests for ground floor rooms with either of your reservations and the hotel was already fully booked. We urge to contact the hotel in advance if your require specific accomodations.

We want to thank you for review. We appreciate all feedback so that we may provide a better experience for you in the future

We appreciate yuo taking the time out to leave such an AMAZING review. We appreciate your feedback and we are so pleased you had such a great experience with us. We look forward to your future stays with us

Thank you so much for your review. I will make sure we forward your concerns to the proper departments so that they be immediately addressed. We lookf forward to your future stays with us

Thanks so much, Elizabeth, for taking the time to provide us an excellent rating and helpful feedback. We are glad you enjoyed your stay. We will forward your comment about the tub to the appropriate team. I can assure you the tub was cleaned and sanitized, however I understand the epoxy used to coat the tubs is delayed in shipment. Some of our tubs are due for this coating. Apologies for any concerns. Thank you for choosing Melbourne All Suites Inn and we hope to have you back again in the future.

THANK YOU!

Thank you so much for your response. We appreciate ALL feedback.

We appreciate your review. We are sorry that you had that experience with us and we hope that you give us another opprtunity to exceed your expectations

Oh Joseph! Thank you so much for your wonderful review and great rating. We strive to provide all guests with excellent customer service. We will provide your feedback to our front desk and housekeeping staff as well as to our kitchen staff. We are over the moon that you enjoyed your stay with us and look forward to having you back in the future.Best,Melbourne All Suites Inn

Hi Scott,Thanks for the great rating and review. We are so glad you enjoyed the spacious room and that you enjoyed our complimentary breakfast! We think it's pretty tasty. Thanks for choosing us for your stay and we hope to have you back in the future.Best,Melbourne All Suites Inn

Thanks for the great rating, Vickie! We hope to have you back again in the future.Best,Melbourne All Suites Inn

Hi Codey,Thanks for providing some feedback as we are interested in all guest feedback. We are unsure why you experienced the things you mentioned. You had not brought this to our front desk staff's attention after you checked in or called us by dialing "0" from your room phone to let us know. We did see, however, that you posted this review while still staying on our property and our front desk staff messaged you to ask if everything was OK and asked you to come up front as they were prepared to move you to a new room, however you did not respond. We do hope that you'll reconsider your review as we don't want any guest to be disappointed in a stay with us.Best,Melbourne All Suites Inn