Memmingen Holidays

Hotel Brack was such a great find! Frau Iryna and the three gentlemen at the desk (wish I got their names!) were super warm and friendly right from the start. While it has modern amenities, it still holds onto its charm—loved the retro feel and the old-school keys. The room was really comfortable and convenient, plus having the U-Bahn literally right at the doorstep with shops nearby made getting around so easy. Best of all, it's just a short 5 to 10-minute walk to the Wiesn, which was perfect for Oktoberfest! There’s no A/C, but visiting in September meant we didn't even need it. It can get a bit noisy, but after a long, fun day at the festival, we slept like logs anyway, so no complaints there. Prices were definitely sky-high, but that’s Oktoberfest for you. All in all, this cute little hotel totally made up for the cost with its hospitality—just adorable.

Beautiful hotel, attention to details by staff. Dyson hair dryer, were the icing on the cake.

The location is convenient and easily accessible, and the breakfast was decent. Unfortunately, the service and overall experience were disappointing. Almost every additional request I made was met with a “no.” I asked whether my luggage could be transferred to my room, and this was refused. There was also no flexibility for early check-in or late check-out, which was particularly disappointing for a hotel participating in Expedia VIP benefits. The biggest issue was on my second night, when the room was very cold. I contacted the hotel multiple times and waited a long time for a technician. In the end, the heating problem was not fixed. A portable heater was eventually provided, but the whole process took around two hours. Overall, the hotel has a good location and a decent breakfast, but the lack of flexibility, willingness to assist, and slow response to a basic room-comfort issue made the stay disappointing. Hospitality is not only about the room—it is also about making guests feel that reasonable requests are met with an effort to help rather than an automatic “no.”