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Reviews of Hotel Boutique Can Sastre

2.5 out of 5
Hotel Boutique Can Sastre
Plaça del Roser 6, Ciutadella de Menorca, Illes Balears

Reviews

9.8

Exceptional

Rating 10 - Excellent. 29 out of 34 reviews" "
Rating 8 - Good. 4 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
this newly refurbished building has become a wonderful boutique hotel with stunning interiors, great quality breakfast and great staff.
Stayed 2 nights in Apr 2024
Response from Hotel Boutique Can Sastre on 3 May 2024
Dear Rosemary,We are very pleased that you enjoyed your stay with us. Thank you very much for your nice review and rating of our hotel. Customers like you make us continue to offer the best of us. Best regards and we look forward to meeting you again soon.Hotel Can Sastre

10/10 Excellent

Jackie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a lovely, beautifully decorated boutique hotel in the center of all the action of Ciutadella. The staff is very friendly and helpful. Can Sastre has the best hotel breakfast we've ever had. We loved everything about our stay. The only downside is that the parking facility is a bit of a walk, but that's a small nuisance for being in the heart of the quaint, winding streets of the old city. We highly recommend this hotel!
Stayed 5 nights in Apr 2024
Response from Hotel Boutique Can Sastre on 22 Apr 2024
Dear Jacqueline,Thank you very much for your kind words and your recommendation of our hotel.We are very pleased that you enjoyed your stay with us, and we send you warm regards from the entire hotel team.Best regards,Hotel Boutique Can Sastre

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect
Stayed 2 nights in Sep 2023
Response from Can Sastre team on 29 Sept 2023
Thank you so much for your nice words

10/10 Excellent

Tomas

Stayed 4 nights in May 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, charming location, fantastic breakfast! Loved it!
Stayed 1 night in May 2022
Response from Can Sastre on 7 Jul 2022
Dear Nancy, Thank you so much for your review. We hope to see you soon again at the hotel. Kind regards

10/10 Excellent

Bradley D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. It is in the middle of old town convenient to restaurants and shopping. The breakfasts were wonderful with eggs to order. My husband wanted to take the pastry baker home with us! Warning - make sure to get parking instructions from the hotel before you go. We naively believed that there was parking available at the hotel and got stuck on undriveable streets following google. Don’t do that!
Stayed 2 nights in May 2022

10/10 Excellent

Hadassah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly stay in the old town.
Amazing suite with tons of privacy and an outdoor patio. Bed was super comfy, bath was wonderful, and whole stay was amazing. Location is perfection in gorgeous old town with everything you could want or need a minute away on foot. Loved this place!
Stayed 4 nights in May 2021
Response from Hotel Boutique Can Sastre on 14 May 2021
Dear Mr. Hadassah, thank you so much for your wonderful review. We are so glad to hear that you enjoyed your stay with us. We hope to have you back soon. Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and amazing staff
Ideally located in Ciutadella old town near to the Cathedral.Hotel very tastefully equipped and immaculately clean ,superb breakfast but what really stood out was the friendliness and helpfulness of the staff -they made the stay feel extra special.
Stayed 7 nights in Sep 2019
Response from Staff Hotel Boutique Can Sastre on 13 Oct 2019
Dear Mr. Brian, Thank you for your kind comment. It has been lovely hosting you. We work daily to improve every single thing we do here and we are more than happy to hear that enjoyed your time with us. Thank you again for your time and we look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Equipo del hotel boutique Can Sastre on 2 Oct 2019
Apreciado huésped, Muchas gracias por calificar nuestros servicios de excelentes. Esperamos volverlos a ver pronto,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay albeit during the off season. The area was central and easily walkable to the local sites. Friendly staff and good breakfast.
Stayed 2 nights in Nov 2018

10/10 Excellent

manuel

Impeccable stay
Our stay could not have been more perfect. The decor was so tasteful and well executed, no corner was neglected. The staff was exceptional. Not only was the breakfast delicious, with an unforgettable jamon iberico and homemade pastries, but the waitstaff were so friendly and knowledgable. It has the feel of being in a cozy cave. We loved our room, so well designed with a bathtub in the main room and rain shower with pebble flooring. One night, the air conditioning broke, and without asking, the hotel refunded that night. Everything was so high quality, from the linen bed sheets, to the toiletries, to the breakfast. This hotel experience was that of a 5-star hotel, but in a small, cozy environment.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Fab place for a city break
Lovely hotel. Room very nice. Was great to have a proper kettle. They also supplied great teabags (TWG tea) in the room not just a coffee machine and pods which now seems to be the trend in boutique style hotels. We would stay again.
Stayed 4 nights in Sep 2018

10/10 Excellent

MARIA DE LOURDES, PLAYA DEL CARMEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, muy comoda la habitacion, muy bien ubicado y el servicio estupendo.
Stayed 2 nights in Jan 2024

10/10 Excellent

Irem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay at a very cute boutique hotel!
Stayed 1 night in Dec 2023

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación para conocer la ciudad
Stayed 9 nights in Oct 2023
Response from Can Sastre on 2 Nov 2023
Muchas gracias por su mensaje.Esperamos verles pronto de nueva

10/10 Excellent

Ignasi

Liked: Cleanliness, staff & service
Molt be tot
Stayed 3 nights in Sep 2023
Response from Hotel Boutique Can Sastre on 3 Oct 2023
Moltes gràcies per valorarnos Ignasi! Esperem donar-los la benvinguda de nou en una altra ocasió. Una cordial salutació de part de tot l'equip.

8/10 Good

franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura in perfetto stile di Menorca. Posizione in centro città, ottimo per negozi e ristoranti sia in centro che in zona porto.
Stayed 6 nights in Aug 2023
Response from Hotel Boutique Can Sastre on 8 Sept 2023
Thank you very much for your kind words. It was a pleasure to have you here with us! We hope to see you again in a next time. Kind Regards, Can Sastre team

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Equipo Can Sastre on 20 Aug 2023
Muchas gracias por su calificación.Ha sido un placer haberlos tenido hospedado con nosotros.Esperamos verlos pronto de nuevo

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gracioso
Hotel gracioso dentro da cidade velha onde só pode pedestres
Stayed 3 nights in Apr 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderbar ruhiges, liebevoll und stilvoll ausgerüstetes Hotel direkt im Zentrum
Stayed 2 nights in Apr 2023
Response from Hotel Boutique Can Sastre on 29 Apr 2023
Thank you for your nice words!It was a pleasure to have you in our hotel. We hope to see you again in a next time.Best Regards.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Accueil et service parfait avec notamment une personne qui parlait très bien français et les autres parfaitement anglais. (Et espagnol bien évidemment) Hôtel digne d'un 4 étoiles, très charmant et très bien situé avec plusieurs restaurants accessible à pied par exemple. Un parking ouvert se trouve à quelques mètres et n'est pas payant entre 20h et 9h
Stayed 3 nights in Oct 2021
Response from Hotel Boutique Can Sastre on 28 Oct 2021
Cher mr. Maxime, Merci beaucoup d'avoir pris le temps de donner votre avis sur votre séjour à l'hôtel. C'est un plaisir pour nous que vous vous sentiez comme chez vous et appréciez le travail que le personnel fait pour faire avancer l'hôtel. Nous espérons vous revoir ici très bientôt.

10/10 Excellent

vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felicitaciones para este hotel con bellos detalles
Excelente hotel boutique, con estupendo servicio y ubicación. Los encargados muy atentos de los huéspedes. El inmueble ha cuidado todos los detalles para dar un servicio de primera. Felicitaciones para este hotel que te hace sentir cómodo con múltiples detalles.
Stayed 3 nights in Apr 2021
Response from Hotel Boutique Can Sastre on 5 May 2021
Sra. Vania, Muchas gracias por elegir el Hotel Boutique Can Sastre para pasar su estancia en Menorca. Nos complace saber que su estancia en el Hotel ha sido agradable y satisfactoria. Esperamos verlos de nuevo muy pronto.

6/10 Okay

Danillo

Good facilities poor service and poor breakfast.
Good facilities poor service and poor breakfast.
Stayed 4 nights in Aug 2020
Response from Hotel Boutique Can Sastre on 3 Sept 2020
Dear Mr. Danillo, Thank you for taking the time to write a review. Always the comments of our guests help us to improve the service. We regret to know that the service and breakfast were poor for you. Our staff is characterized by having a professional treatment. Breakfast that we offer is made with local products. The hotel has a garden, so the vegetables and eggs, which are cooked at the moment, come from our garden. Due to Covid, buffet is made according to your preferences and served in table. We hope you give us the opportunity to demonstrate you that Hotel Boutique Can Sastre has a fresh and nice breakfast and all the members of Hotel Boutique Can Sastre team works hard every day to offer to our guests the best experience possible.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Dto. de recepción del Hotel Boutiqe Can Sastre on 6 Oct 2019
Apreciados huéspedes, Muchas gracias por hacernos llegar sus impresiones ya que estas son la mejor manera de aprender a ofrecer un mejor servicio. Esperamos volverlos a ver pronto

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inmejorable. Me he sentido como en casa.
Stayed 9 nights in Mar 2019
Response from Sara on 24 Apr 2019
Hola Adrian, es lo que intentamos, esperamos verte pronto y te deseamos un feliz día Sara Fábrega Directora

10/10 Excellent

JaimeG, Mallorca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
La paz que genera el hotel. El trato humano recibido, y muy cuidado Sentirme como en casa. Tanto Beatriz como Maite te hacen que la estancia sea algo más que lo que esperabas, grandes profesionales.
Stayed 2 nights in Mar 2019
Response from Sara Fabrega on 24 Mar 2019
Muchas gracias por su amable comentario que nos motiva a trabajar con ilusión. Esperamos verle de nuevo en nuestro pequeño Hotel . Saludos Sara Fábrega Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel tres agreable; et super bien positionné dans le vieux quartier tres calme nous y etions aux fetes de fin d'annee!!!!
Stayed 7 nights in Dec 2018

8/10 Good

William

Muito boa, pessoal atencioso.
Stayed 2 nights in Nov 2018

10/10 Excellent

Laurita

Ótima localização no centro, com Parking próximo, atendimento extremamente atencioso, café da manhã muito bem servido, quartos aconchegantes! Super recomendo!
Stayed 2 nights in Nov 2018

10/10 Excellent

TELMA

Recepção calorosa. Todos são muito atenciosos. O que posso dizer... fiquei hospedada no quarto 11. Muito aconchegante, se vc quiser ter um momento especial e romântico vale uma visita!! Muito bem localizado!! O atendimento é muito personalizado!!! Tudo feito com muito capricho!!Super recomendo!!
Stayed 2 nights in Nov 2018

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
Great place for a honeymoon! We loved our stay at Can Sastre!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente struttura in centro storico
Eccellente struttura in centro storico con personale che coccola i clienti
Stayed 7 nights in Sep 2018

10/10 Excellent

Joan, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con muchísimo encanto
Totalmente recomendable, auguro un éxito absoluto a este hotel inaugurado hace tan solo 3 meses. Las habitaciones están muy bien equipadas, los materiales, sanitarios y detalles son de una excelente calidad. Nuestro hotel de referencia en Menorca seguro
Stayed 2 nights in Sep 2018

10/10 Excellent

Gio’, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accogliente e raffinato
Ottima la posizione nel centro della città vecchia. A due passi da locali e ristoranti ma comunque tranquillo e silenzioso. Personale gentile e disponibile, tutti molto attenti a farci sentire benvenuti. Molto curata la colazione, servita in un’accogliente ‘cave’ della casa. Bella la camera. Lo consigliamo.
Stayed 5 nights in Jul 2018