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Hacienda Santa Cruz

4.0 star property
Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida

Choose dates to view prices

Photo gallery for Hacienda Santa Cruz

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Front of property
View from property
Exterior
Daily cooked-to-order breakfast for a fee
Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Pool
  • Spa
  • Housekeeping

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Highlights

Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

1 bedroom, premium bedding, down duvets, minibar

Junior Suite, Multiple Beds

Highlights

Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Connecting rooms available
Free cots/infant beds
Plasma TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Pillow menu
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

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About the area

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • US Visa Applicant Service Center - 32 min drive - 13.3 km
  • Mérida Cathedral - 33 min drive - 14.1 km
  • Plaza Grande - 33 min drive - 14.1 km
  • Yucatan International Convention Center - 39 min drive - 16.6 km
  • U.S. Consulate General Mérida - 40 min drive - 17.0 km

Getting around

  • Teya-Merida Station - 26 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪El Pedregal - ‬3 min drive
  • ‪Restaurant Los Chinos - ‬7 min drive
  • ‪Tacos Timbras - ‬6 min drive
  • ‪Quinta Paraiso - ‬7 min drive

About this property

Hacienda Santa Cruz

Upscale hotel near Mérida Cathedral
Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace and shopping on-site. Indulge in a detox wrap, a body scrub and a deep-tissue massage at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools, along with pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a banquet hall and a front desk safe
  • Wedding services, ATM/banking services and a TV in reception
Room features
All guest rooms at Hacienda Santa Cruz have comforts, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and laptop-compatible safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and hairdryers
  • 42-inch plasma TVs with satellite channels
  • Daily housekeeping and phones

Similar properties

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Hacienda Susula

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  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 40 reviews
The price is €196
includes taxes & fees
1 Nov - 2 Nov
Hacienda Susula

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No lift
  • Wheelchair accessibility

More

  • 1 floor
  • Banquet hall
  • Built in 1640
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults and MXN 107 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

Is Hacienda Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hacienda Santa Cruz?

Checkout is at noon.

Where is Hacienda Santa Cruz located?

Situated near the airport, this spa hotel is within 9 mi (15 km) of Museum of the City of Merida, Mérida Cathedral and Plaza Grande. Municipal Palace of Merida and U.S. Consulate General Mérida are also within 12 mi (20 km).

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Hacienda Santa Cruz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 74 reviews
Rating 8 - Good. 19 out of 74 reviews
Rating 6 - Okay. 5 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Stayed 2 nights in Jun 2025

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024

8/10 Good

RICARDO

Liked: Staff & service, amenities, property conditions & facilities
todo
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel cordero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una hacienda hermosa , con unos jardines increíbles
Stayed 3 nights in Aug 2025

6/10 Okay

Irasema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Stayed 2 nights in Aug 2025

10/10 Excellent

Anne

Sehr schöne Unterkunft
Stayed 5 nights in Jul 2025

10/10 Excellent

NESTOR DE JESÚS CORTES

Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy bello bendiciones
Stayed 3 nights in Jun 2025

4/10 Poor

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

ITZIAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024

4/10 Poor

Octavio De La Torre

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024

4/10 Poor

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024

6/10 Okay

patty

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024

10/10 Excellent

Gustavo Alejandro

Liked: Staff & service, property conditions & facilities
Me gusto la experiencia
Stayed 1 night in Mar 2024

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Stayed 1 night in Feb 2024

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos
Stayed 1 night in Jun 2023

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities

Bonito y con buenas amenidades, pudo ser mejor

La hacienda es muy bonita y tiene preciosos jardines, 2 piscinas, cenote artificial y bicis para recorrer el lugar. Fuimos para celebrar nuestro aniversario. En ningún momento nos preguntaron si íbamos por algo especial. Hubiera sido lindo que lo preguntaran y tuvieran algún detalle con nosotros. En cuando a la habitación, nos dieron cama matrimonial y habíamos reservado habitación con cama queen size. El piso de la regadera estaba muy resbaloso, no era antiderrapante. En el desayuno nos hicieron cargos adicionales al llegar la cuenta pero lo dijimos y lo corrigieron. Tuvimos la mala suerte de que hubiera boda en la hacienda por lo que dormimos bastante mal hasta que terminó la música. El desayuno estuvo rico.
Chilaquiles con cochinita y chilaquiles motuleños
Preciosos jardines
Cenote artificial
Stayed 1 night in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar
Stayed 1 night in Feb 2023

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022

6/10 Okay

PEDRO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Buena, pero cara opción.

muy caro para lo que ofrece y el servicio deja mucho que desear. El lugar es amplio y muy bien conservado pero los costos varían demasiado si los contratas en app o directo con ellos, todos los inconvenientes que tuvimos no los pudieron sulicionar y siempre señalaban que era otra área la encargada y ellos no podían hacer nada.
Stayed 1 night in Apr 2022

10/10 Excellent

Myrna

Una experiencia maravillosa, hermosa Hacienda⭐️⭐️⭐️
Stayed 4 nights in Mar 2022

8/10 Good

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para hospedarse pero lejos.

Es una hacienda bonita, el servicio muy bueno, Todos muy amables. la comida rica pero muy cara! De postre el volcán de chocolate es ridículamente chico y caro. Igual los panes son pequeños. A las albercas les podrían mejorar la ambientación Tienen bicicletas que les hace falta algo de mantenimiento. El problema es que está lejos de todo y el uber cancela seguido para ir.
Stayed 4 nights in Feb 2022