Merlara Holidays

The location was excellent, as it was close to the bus and train stations, so you didn't need to depend on water taxies or water buses. The main drawback was two high levels of steps -- difficult with suitcases. The staff was friendly.

This hotel was wonderful, but the staff are the best staff out of any hotel. Some of the nicest people ever—especially Ricardo. He was the best, and went truly above and beyond. Once in a lifetime service and accommodations. Also great location. Take advantage of the boat service + deck service, and if there is any question the staff will help. The only issue was the room cleanliness. There were random bits of food on the floor, and the cleaning staff left their gloves on the floor (I have a photo). Would recommend again.

Breakfast meed room to improve. We have to pay for coffee and tea for breakfast

Lovely location away from the crowds but not so far from Rialto etc. Good quality hotel. Very clean!! Cleaner than many other 5 star hotels I've experienced. Some great food places nearby by the canalside too. Especially the restaurant Very Good. With another travel companion, I would have liked to have tried the hotel restaurant. Would certainly stay here again if staying in Carneggio.

The air conditioning was blowing directly to one of the bed and cannot be redirected to different angles.