Mestrino Holidays

Great location and staff was very helpful!

The location of our hotel was absolutely perfect. We felt like it was a quick walk to everything we wanted to see. The hotel was charming and felt very characteristic of what we thought staying in Venice would look like. We would highly suggest this hotel and the restaurant next-door. Loved that there was a gondola station out front and that it was steps to the Rialto Bridge. The staff was very friendly and helpful!! 5 out of 5!!!

When we arrived, we were told there might be a decrease in power and water pressure the next day from eight in the morning until almost 5 at night. There was absolutely no power or any electricity in the building no water and no Wi-Fi.The halls were pitch black, no running water or toilets , no AC, no elevator working, etc. We informed the staff and they couldn’t care less. We explained we had someone with severe asthma that needed a breathing treatment that required electricity and could not walk down three flights upstairs in the dark no less. Just was told too bad. They indicated Expedia was notified a week ago and we could’ve changed our plans. We clearly would not have stayed there if we knew of this. Expedia attempted to get us another room, but it was later in the day and we didn’t even end up staying there cause that smelled like sewage. Thinking this would be OK with guests is absolutely ridiculous. Horrible customer service and no concern whatsoever. We asked to get another room in another building and they replied the whole town and square had no utilities. This was not true within 100 yards. The other places were all lit up and working.

The hotel staff was EXCELLENT! They were friendly and helpful. The room was clean and the bed was comfortable. I also loved my view from my room. 5 stars all around!