Room (Campos Residence) | Living area
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Reviews of Campos Polanco

3.5 out of 5
Campos Polanco
361 Campos Eliseos Polanco III Sección, Mexico City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was unbelievable, helpful and friendly and warm, helped me when I was sick! Helped package things for the plane, etc. Rooms were clean and design forward! I can't say enough, we will definitely be back. Great safe location, close to park and everything Polanco. Staff attended to every need, and then some! Breakfast was delicious, concierge service went above and beyond. Perfecto!
Stayed 4 nights in May 2024

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked room service and a better food selection. Felt a bit more business hotel, other that that it was lovely and I would stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW !! Top notch instalations and staff. Beautiful and luxurious. Best area in the city.
Stayed 1 night in Mar 2024
Response from Pedro Hernández - General Manager on 12 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Campos Polanco. We hope you’ll visit us again soon.

10/10 Excellent

Inge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice design and good service
The rooms are well decorated, spacious and clean. Lobby and breakfast area cost and inviting.
Stayed 4 nights in Dec 2023
Response from Didier on 27 Dec 2023
Dear Inge,Thanks again for choosing us and for this amazing review.We hope to see you soon here.Happy New year!Sincerely,Didier Ramírez

10/10 Excellent

marco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, our expectations were exceeded, in every aspect. You truly feel special, while staying at Campos Polanco. The attention to detail at the property and our “Residence”, left us not wanting to leave. Luxurious and tranquil, we experienced throughout our stay We felt pampered by the staff. There aren’t enough superlatives to give the staff. Their level of service at every encounter left us beyond satisfied, and thankful we chose this hotel. There are so many wonderful little extra surprises we experienced during our stay, that I will not mention. We can’t wait to return back to Hotel Polanco
Stayed 5 nights in May 2023
Response from Pedro Hernández - General Manager on 24 May 2023
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Our team here at Campos Polanco iscommitted to providing high-quality customer service. We hope you’ll visit us again soon.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a fantastic team in a fabulous location. The only problem was that they rent the hotel to have external events and the common areas in the hotel are small, so it is VERY disruptive to hotel guests. They are gracious and accommodating but while we were there there were 3 events and all the additional people and movement was definitely a thing.
Stayed 6 nights in Mar 2023
Response from Campos Polanco on 4 Apr 2023
Dear Kelly,We are sorry your stay at Campos Polanco was anything short of perfect. We do pride ourselves in being a Social House and to that effect, we create an atmosphere where our guests have the opportunity to engage in local Art, Fashion, Food and lifestyle events. We are very careful to make these events invite only, to be cautious of our guests' safety as well as having a 10 PM cut-off time so as to not disrupt our guests' sleep. A member of our team will reach out to you shortly so that we can see how we can improve and better accommodate our future guests. best regardsCampos Polanco

10/10 Excellent

rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2023
Response from Pedro Hernández - General Manager on 5 Apr 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back at Campos Polanco in the near future.

10/10 Excellent

DEBORAH S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Pedro Hernández - General Manager on 7 Apr 2023
Thank you for taking a moment to share your experience at Campos Polanco. We’re proud to delivergreat value to our guests. We hope you’ll visit us again soon.

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the best hotel we'd ever stay in! Its really safe and quiet. No one can access the front door, only guests.The Staff makes you feel at home, Tania was really helpful and really nice. The whole staff is. The decor is outstanding, you just want to move in and live there! I cant wait to come back, this hotel made us want to visit Mexico City more often!
Stayed 3 nights in Mar 2023
Response from Pedro Hernández - General Manager on 5 Apr 2023
Thank you for your great review. At Campos Polanco, we work hard to offer high-quality service toevery guest. We made sure to share this feedback with Tania to give him the recognitionthat she deserves. She was delighted to hear your feedback.

8/10 Good

Madhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice experience at a boutique hotel, very photogenic room and bathroom. Close to most famous restaurants in Polanco.
Stayed 1 night in Feb 2023
Response from Pedro Hernández - General Manager on 5 Apr 2023
Thank you for sharing this positive review. We appreciate our location here in Polanco just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel, location and staff
Frankly, this was one of the finest hotel stays we've ever experienced. We are lucky enough to travel the world, and would put this amongst our very favorite stays. We rented one of the apartments for 2 weeks. The design is gorgeous, and it is as comfortable as you can imagine. Literally these people have considered every possible need and met it. The bedding was sublime, the kitchen is fully stocked, the lighting is perfect, the breakfasts are wonderful, and mezcal/tequila in the evening was a nice touch, and there is a rooftop deck with beautiful views and a cozy fireplace that we enjoyed. I could go on and on, but most important was the amazing staff. Every person was helpful and supportive....reservations....tending to sick guest......organizing rides....making phone calls....nothing we requested was a problem. The location is super also....right on a park and at the edge of Polanco, yet just a 2 minute walk and you are in the thick of the party with shopping, restaurants, etc. We'll be back.
Stayed 7 nights in Jan 2023

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

4/10 Poor

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien pero me hicieron un cargo de 15000 pesos del que no se han hecho responsables en reembolsar aún.
Stayed 2 nights in Aug 2023
Response from Pedro Hernández - General Manager on 30 Aug 2023
Gracias por su review. Le ofrezco una disculpa por los inconvenientes que esto le ocasiona. Durante el fin de semana de su estancia hemos contactado al banco para que realice la liberación de la verificación que se hizo a su tarjeta, por lo esto debe suceder en estos días. Regularmente los bancos realizan este proceso de 3 a 4 días hábiles, por lo que le pediría esperar este tiempo. Por nuestra parte le estaremos dando seguimiento para cualquier actualización.

10/10 Excellent

Hernán M

Stayed 1 night in Mar 2023
Response from Pedro Hernández - General Manager on 7 Apr 2023
Thank you for taking a moment to share your experience at Campos Polanco. We’re proud to delivergreat value to our guests. We hope you’ll visit us again soon.