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Reviews of Hilton Mexico City Reforma

4.5 out of 5
Hilton Mexico City Reforma
Avenida Juarez 70 Colonia Centro, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 762 out of 1012 reviews" "
Rating 8 - Good. 152 out of 1012 reviews" "
Rating 6 - Okay. 54 out of 1012 reviews" "
Rating 4 - Poor. 19 out of 1012 reviews" "
Rating 2 - Terrible. 25 out of 1012 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In would only add not to charge extra for rooms in the upper floors.
Stayed 4 nights in May 2024

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 9 nights in Apr 2024
Response from Alejandra Gamboa on 6 May 2024
Dear Sana Y, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio y muy amables, recomendado.
Stayed 1 night in May 2024
Response from Alejandra Gamboa on 6 May 2024
Estimado Cupertino, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que los servicios cumplieron con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Olga Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lovely
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 3 May 2024
Dear Olga Y, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very quiet & safe.
Stayed 3 nights in Apr 2024
Response from Alejandra Gamboa on 2 May 2024
Dear Javier, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap on water
Stayed 2 nights in Apr 2024
Response from Alejandra Gamboa on 30 Apr 2024
Dear Erika, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that your experience was pleasant and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love the food from the LOS DONES restaurant FRANK was the best waitress definitely we will be back. nice hotel
Stayed 7 nights in Apr 2024
Response from Alejandra Gamboa on 30 Apr 2024
Dear Irma, thank you for your time to value your recent experience at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our food options at Los Dones to your liking and, Frank's service was up to your expectations; it will be an honor to share it with him. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 5 nights in Apr 2024
Response from Alejandra Gamboa on 30 Apr 2024
Dear Jesse, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, our privilege location nearby the principal attractions in downtown was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

6/10 Okay

Carla, Orinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything fine apart from the room temperature. The staff supposedly was able to override the 72 degree temp inside and allow it to cool. But it never worked. They told us it would take 1 day to cool down but the temp stayed the same and was too warm to sleep well overnight.
Stayed 6 nights in Apr 2024
Response from Alejandra Gamboa on 29 Apr 2024
Dear Carla, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are truly sorry to read that your experience wasn't pleasant, and you weren't able to rest due the warm room. I've already forwarded your feedback to my Director of Operations to have in consideration and to review with the Maintenance Manager. Please, if you consider giving us an opportunity to make it right, do not hesitate to contacto us. We look forward to welcoming you back again and offer you a better experience.Sincerely,

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alejandra Gamboa on 29 Apr 2024
Estimado Juan, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su experiencia fue agradable y que cumplió sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alejandra Gamboa on 29 Apr 2024
Estimado José, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff beautiful view
Stayed 4 nights in Mar 2024
Response from Alejandra Gamboa on 29 Apr 2024
Dear Claudia, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the magnificent city view and the services were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Gamboa on 6 May 2024
Estimada Soraya, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Griselda Fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly polite and helpful
Stayed 3 nights in Apr 2024
Response from Alejandra Gamboa on 23 Apr 2024
Dear Griselda, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the services were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Alejandra Gamboa on 15 Apr 2024
Dear Karla, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

WILMER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great first class service .
Stayed 4 nights in Apr 2024
Response from Alejandra Gamboa on 15 Apr 2024
Dear Wilmer, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Ophir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely excellent, the location perfect for visiting historic city area and many attractions within walking distance. However, the area of the hotel is extremely busy/crowded and did not feel very safe in evening/night. Many food places around and in hotel but clearly aimed at tourists (expensive and not very good) so to find better options we uber away to other neighborhoods. Overall, if first visit and you want to be at the heart of the action, this is probably best option.
Stayed 7 nights in Mar 2024
Response from Alejandra Gamboa on 8 Apr 2024
Dear Ophir, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

PEDRO PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best about this property is the kindness of their staff. Absolutely the best hotel staff ever, not only they are helpful they welcome you with a smile and make your stay memorable. It is absolutely amazing! Also the location is perfect, walking distance from the center and as a hub to to explore the city is fantastic!!!
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 8 Apr 2024
Dear Pedro Pablo, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the privilege location nearby the downtown and principal attractions at the heart of Mexico City was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
🙏
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 5 Apr 2024
Estimado Luís, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 8 Apr 2024
Estimada Tamara, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Jose

Great central location to take in the city. Felt safe and lots of things to do. Lots of places to eat. Avenida Juarez. Will stay there again
Stayed 5 nights in Mar 2024
Response from Alejandra Gamboa on 5 Apr 2024
Dear José, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our location at the heart of Mexico City up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. It was center. It was close to everything a lot of great restaurants around perfect.
Stayed 4 nights in Mar 2024
Response from Alejandra Gamboa on 2 Apr 2024
Dear Leticia, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that your stay was pleasant and, the privilege location nearby the principal attractions in Mexico City was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 1 Apr 2024
Dear Oscar, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments. We are pleased to learn that you enjoyed your time with us and, your experience was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing stay at the Hilton Reforma. The hotel is in a great location to enjoy the city’s culture and great food. The staff were amazing and very hospitable. My next stay in Mexico City will be at the Hilton Reforma again.
Stayed 5 nights in Mar 2024
Response from Alejandra Gamboa on 1 Apr 2024
Dear Marcus, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the services and facilities as well as the privilege location at the heart of Mexico City were up to your expectations. We hope to have the opportunity to welcome you back in a close future.Sincerely,

8/10 Good

sveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 26 Mar 2024
Dear Sveta, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you've enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

rachael

Stayed 1 night in Mar 2024
Response from Alejandra Gamboa on 15 Apr 2024
Dear Rachael, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Leonard, Windham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The barrier in the front for the first couple of days.
Stayed 6 nights in Mar 2024
Response from Alejandra Gamboa on 19 Mar 2024
Dear Leonard, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us. As you well mentioned, by March 8th, we had to put a protection fence outside the building, due the demonstration for the Women Day celebration; these measurements are designed to ensure the security of all our guests and clients; we appreciate your kind understood. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Azucena Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on 11 Mar 2024
Dear Azucena, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Michael

Liked: Property conditions & facilities
Central location and park across the street.
Stayed 5 nights in Mar 2024
Response from Alejandra Gamboa on 6 Mar 2024
Dear Michael, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, our privilege location just across the Alameda Central was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

2/10 Terrible

Zuleyma

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I could had stayed anywhere but I chose this hotel because of the reviews. Unfortunately, my 2 night stay was a nightmare. After our first night my husband and I woke up with cotton like material all over our face, hair, clothes, absolutely everything covered in white. I could barely even breathe and my husband had it all inside of his mouth. The floor was carpet was covered in white too, I immediately called to be changed room. The person helping us take our luggage said they had just changed the air conditioner filter to the room and it seemed the white cotton material was from that, all they did was apologized. It took forever to take it off my hair and stuff. The second day while I laid naked in my hotel room bed, two people walked in, I started yelling and panicked but so did they. My husband came out the bathroom and followed them. They continued to apologized and said they were given the room key, when we called downstairs they said they made a mistake because the room was marked as available. I cried all day of embarrassment. We also have a lot of expensive stuff, designer bags, clothes and gold. I can only imagine what could of happened had we not been in the room. All the hotel did was offer that night free. This was a horrible 2 stay for me, didn’t even feel safe living my room the last night.
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on 5 Mar 2024
Dear Zuleyma, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. I am sorry that on this occasion we were unable to meet your expectations, I want to extend my sincerest apologies. We will take the necessary actions to improve our service. If you have any additional comment, please feel free to contact us.Best regards,

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Feb 2024
Response from Alejandra Gamboa on 28 Feb 2024
Dear Wendell, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on 28 Feb 2024
Estimada Myrna, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in a cool part of town. The room was gorgeous! I was sad we couldn't use the outdoor pool because of a wedding but it wasn't a big deal because there was also a smaller indoor pool. Our stay here was really nice!
Stayed 1 night in Feb 2024
Response from Alejandra Gamboa on 26 Feb 2024
Dear Kyle, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location and facilities were to your liking. We hope to have the opportunity to welcome you back, so you can enjoy the outdoor pool.Sincerely,

10/10 Excellent

Annelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was centrally located, beautiful lobby, extremely good customer service, room was always clean every day. The room service food was great too. Close to Zócalo and historic area. Everything was great.
Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on 20 Feb 2024
Dear Annelle, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to know that you enjoyed your time with us and, the privilege location nearby the principal attractions at the heart of the city was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel, friendly staff!
Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on 16 Feb 2024
Dear Ariana, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared you review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location and services were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Mario

Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on 21 Mar 2024
Estimado Mario, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on 4 Mar 2024
Estimado Felipe, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia ha sido agradable y, que ha cumplido con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Close to so many places. The staff are amazing as well
Stayed 3 nights in Feb 2024
Response from Alejandra Gamboa on 6 Feb 2024
Dear Veronika, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the privilege location nearby the principal attractions in downtown was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023
Response from Alejandra Gamboa on 6 Feb 2024
Dear Gustavo, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Wai

Stayed 2 nights in Jan 2024
Response from Alejandra Gamboa on 20 Mar 2024
Dear Wai, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business trip stay and family
Stayed 5 nights in Dec 2023
Response from Alejandra Gamboa on 30 Jan 2024
Dear Sandra, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Maria, Fairburn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on 29 Jan 2024
Dear Maria, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Priya

Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on 20 Mar 2024
Dear Priya, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Can’t complain. Bar tender Josee was amazing!
Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on 24 Jan 2024
Dear Maria, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We appreciate your recognition to Josie's work; it will be an honor to share it with her. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023
Response from Alejandra Gamboa on 23 Jan 2024
Dear Luis, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alejandra Gamboa on 19 Jan 2024
Estimada Alicia, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma, así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

8/10 Good

Andreea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very polite and helpful.
Stayed 4 nights in Jan 2024
Response from Alejandra Gamboa on 17 Jan 2024
Dear Andreea, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Yovany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on 15 Jan 2024
Estimado Yovany, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Orbitz. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in several places during our visit to CDMX and this Hilton was by far the best. Very clean, well appointed and central. Staff was great!
Stayed 1 night in Jan 2024
Response from Alejandra Gamboa on 15 Jan 2024
Dear Melody, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the privilege location at the heart of Mexico City and cleanliness were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

2/10 Terrible

yolanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Great location, great sitting areas by the bar and entrance. Furniture in room and carpet were torn. outdated, and worn-out. For the price expected nicer.
Stayed 6 nights in Dec 2023
Response from Alejandra Gamboa on 25 Jan 2024
Dear Yolanda, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services to your liking and, we appreciate your observations about the furniture. I've already forwarded this to the Director of Operations to follow up. We hope to have the opportunity to welcome you back soon.Sincerely,