Terrace/patio

Reviews of Suites Capri Reforma Angel

3 out of 5
Suites Capri Reforma Angel
Paseo de la Reforma #380, Juarez, Mexico City, CDMX

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 167 reviews" "
Rating 8 - Good. 52 out of 167 reviews" "
Rating 6 - Okay. 20 out of 167 reviews" "
Rating 4 - Poor. 10 out of 167 reviews" "
Rating 2 - Terrible. 11 out of 167 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Laura Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jesus

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from GEA on 28 Nov 2023
Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.Saludos cordiales

8/10 Good

Adrian

Stayed 4 nights in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The terrace
Stayed 2 nights in Sep 2023
Response from GEA on 22 Sept 2023
Agradecemos sus comentarios, quedamos a sus órdenes.Saludos cordiales

10/10 Excellent

Luis

Stayed 1 night in Aug 2023
Response from GEA on 28 Aug 2023
Agradecemos sus comentarios ya que nos ayudan a mejor nuestros servicios.

2/10 Terrible

Gonzalo

Stayed 1 night in Dec 2022

10/10 Excellent

Juan Pablo

Liked: Cleanliness

2/10 Terrible

Zach

Disliked: Cleanliness, amenities, property conditions & facilities
Check in was horrible. When we arrived the hotel had lost our reservation, claimed we had canceled, then found it. Since we had to pay in person, they tried to overcharge us at first. They gave us the room key and we went to the room but housekeeping was cleaning it and told us to go get another room from reception. We went back to reception and got another room. When we went to the second room it was dirty and without even a fan. At this point I was frustrated and wanted to go to another hotel, but they make you sign a paper agreeing that there are no refunds when you pay. The staff were very rude all throughout this process. They gave us a third room key which was finally somewhat clean and had a fan. This property would be very nice with different staff, better organization, and better cleanliness. It has a great location right next to the Angel of Independence, US Embassy, etc. Until this property makes some serious changes I would highly recommend staying elsewhere.
Stayed 2 nights in Nov 2022

10/10 Excellent

Subhash

Liked: Cleanliness, room comfort
Centrally located and excellent views from terrace
Stayed 8 nights in Nov 2022

10/10 Excellent

Eduardo

Stayed 3 nights in Nov 2022

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel does not have air conditioning. The windows open, and they provide a fan in the room, but it still gets incredibly hot.

10/10 Excellent

Roy E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice especially for an older hotel. This is our 2nd time staying at this Sheraton in Mexico City. Convenient to a lot of activities and food. The hotel itself has a great bar and night club and the staff is extremely friendly. I would definitely recommend this place to anybody traveling to Mexico City. FYI the American Embassy is next door.
Stayed 1 night in Sep 2022
Response from GEA on 27 Oct 2022
Dear Guest:We really appreciate your comments let us know if there is anything else we can do for you.Kind Regards

6/10 Okay

Yan

Liked: Amenities, property conditions & facilities
The first day the sheets were dirty.. it had yellow stain. Daily cleaning does not happen if you don’t go to the front desk and ask for one
Stayed 5 nights in Sep 2022

10/10 Excellent

Felix

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Crespin

Disliked: Amenities, property conditions & facilities
The good is that the views are great. Our room had a good view of the angel of independencia. And the hotel is well located. However this hotel was very disappointing. Long story short: •room table counter was damaged and they fixed it with tape. • very little water came out of the shower head which was frustrating trying to shower. • no shampoo was provided by the hotel • one little bar of hand soap was provided for the entire bathroom • the room was outdated • carpet needs to be replacement. Maybe we just got stuck with a bad room but I’m not willing to try again.
Stayed 2 nights in Jan 2022
Response from GEA on 1 Mar 2022
We are very sorry for this issues, we will try to fix it. Kind Regards,

10/10 Excellent

Jacob P

Liked: Cleanliness, room comfort
Good location. Friendly service.
Stayed 3 nights in Jul 2021
Response from GEA on 13 Jul 2021
Thank you very much for your feedback, we hope to see soon. Kind Regards,

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel views!
Great stay at this property. Staff is very accommodating and everything needed is supplied. Great views and access to food. One of my go to hotels in Mexico City.
Stayed 1 night in Feb 2020
Response from gea on 29 Feb 2020
We really appreciate your feedback, let us know if there is anything else we can do for you. Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
I had a great stay here. Courteous staff clean hotel seated on top of two restaurants in line of sight of the Angel. The only issue I had is that some credit cards don’t work there for whatever reason. However they allow you to pay in cash at a better rate.
Stayed 4 nights in Feb 2020
Response from GEA on 29 Feb 2020
We really appreciate your comments, let us know if there is anything else we can do for you. Kind Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little small in contrast with the size of the suite. Could easily fit a queen size bed there.
Stayed 3 nights in Nov 2019

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Lupe, Los Angeles, CA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, it is just a few few away from the Angel de la Independencia, around the block from Zona Rosa. Not as close to the Metro, but only a short walk. I don't believe they have a kitchen, but there are convenient stores nearby on the same block and the taquería El Califa is right below.
Stayed 3 nights in Nov 2018

2/10 Terrible

Eduardo, McAllen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I stayed in my life. Staff was never helpful. Did not get service for 2 days! The walls on this hotel are not private at all. Be ready to hear what all of your neighbors are doing throughout the night. Staff was always in a bad mood, and not helpful at all.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Ana m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
good service and clean rooms , great food
Stayed 5 nights in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

enrique, dallas tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Good price for what you get in reforma avenue. Walk distance from Chapultepec forest and castle as well as the anthropology museum and modern art. Recommend el califa tacos next to it. No shampoo and the pillows are not comfy, bed is okay.
Stayed 1 night in Jun 2018
Response from GEA on 1 Jul 2018
We really appreciate your feedback, let us know if we can do anything else for you. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2018

2/10 Terrible

Eduardo

Disliked: Cleanliness, room comfort
Wasn’t haven a AC in the room was very hot during the day , trash in the cabinet, the soap was old, no shampoo in the bathroom, the only thing was very nice was the view
Stayed 1 night in May 2018
Response from GEA on 29 Jun 2018
We appreciate your comments they help us to improve our services. Kind Regards

6/10 Okay

Verified traveller

Disliked: Room comfort
the bed was hard and the shower did not have warm water
Response from GEA on 9 May 2018
Thank you very much for your feedback we will work to fix it.

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Stay here if you but bring you shampoo.
The location is great, right on Reforma. The only setback I had was when I went to take a shower just to realize they don not supply with shampoo. I had to get dressed an go out on the street to find a place to buy shampoo. This is an efficiency type of room. The rooms are very clean. The Wifi signal is not strong and I it was a problem for me.That's it. I don't think I will stay here again.

6/10 Okay

Humberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2018

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located place
Good place to stay centrally located in Mexico City
Stayed 2 nights in Feb 2018

10/10 Excellent

Güicho , Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the CDMX
a very pleasant experience, all very gentle, the room very clean and comfortable and with a very good location.
Stayed 1 night in Feb 2018

6/10 Okay

Bryan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The stay was mediocre. The Bed was very hard as were the pillows. The room was hot as there was no thermostat to control the AC. The view is absolutely amazing but you can hear every single sound, even from the 21st floor. Did not get much sleep.
Stayed 1 night in Feb 2018

4/10 Poor

Brent

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Checked out a Day Early
Good location. No place to park, even for a short period of time, in front of Hotel to unload. Parking available 3 four blocks away, the other Capri location. Room was clean. Beds and pillows uncomfortable. Staff not discourteous but don't go out of the way to be helpful-curt. If you have no luggage and stay one night place okay. If not, find another hotel. We actually checked out a day early.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

OK
Too expensive for what it offers. For that money you can get much more in Mexico DF.
Stayed 1 night in Nov 2017

4/10 Poor

Clayton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Pics are deceiving, uncomfortable @ 4-star prices
2 star for Location and view The Sheraton ($110 USD/day) was full. Love it! This place $3,000 a night! What a rip off. The pictures look AMAZING and I thought this is a high-end place. Was impressed when I walked in. Decided to stay here based off of all 5 star reviews in google maps. 1st mistake. Cama Matrimonial Is not a QUEEN. Imagine me and my spouse (6 feet, and 6 foot 8 each) trying to sleep on this thing. It was a cheap mattress and awful pillows made by the hotel. seriously? The pillows were stuffed so much that it was like trying to sleep on a basketball. called the front desk for more pilows, preferably something softer. The man answered, "We don't have any pillows". I asked again, surely this is a quality hotel. "We have no extra pillows". Tried sleeping after an hour of tossing around I ended up opening the pillow in a fit and threw about half of stuffing out on the floor next to the bed. finally, I was able to sleep between midnight and 4AM. I got a litlte more than 4 hours of sleep and had a business meeting at 11am. The lady that was at the desk in the morning told me that they did indeed have pillows and sent someone. Of course I was very upset at this point since that means i didn't sleep fully for a lazy employee. This hotel either can't afford quality staff or they are cheap. judging by the pillows and the mattress, i'd say cheap. Noise for 2 days of men trying to fix the elevator, screaming on the 2-way radio outside my room too.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to everything!
Nice clean room. Well appointed. Good option for anyone want a safe, convenient place to stay in CDMX.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
basic or even poor condition
Location is the only highlight of the hotel and they have basic cook facility. But the fitness is so poor so no one wants to work out there. It's the first hotel I can't find hair dryer and so basic condition. i don't know why this is a 3 stars
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, bad service
A lot of noise, cleaning staff making noise early morning every day. Staff don't knock doors first to come in.
Stayed 3 nights in Oct 2017

4/10 Poor

Mario

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Forewarned is forearmed
The suites' location is great, yet the entrance is a little tricky. Its kind of hidden to the left of the entrance to one of the two restaurants who take up all of the front of the building. Once you are inside your room, you quickly notice that it does not have any of the things you would expect from a "normal" hotel room. The closets are on each side of the bed and the quality of the furniture inside is IKEA quality at best. The bed and pillows were stiff as a wood board, and the full sized bed when the information on the website stated a queen. The sheets smelled like they were left in the washer way too long before they were put to dry, so they have that damp smell to them. The restroom is small to a point that if it were any smaller you could use the toilet and take a shower at the same time. Zero amenities except one small soap bar. The single pane windows give way to the noise from the busy avenue, although I was on the 15th floor, I felt like I was at street level. It's horrible. The roll down shades do not cover the window completely, so light creeps in in the perfect angle to hit you in the face, just as if it were intentionally designed to keep you awake. Last but not least, there is no air conditioning in the room, except a very small and thank God noisy fan, which I ended up placing next to the bed so that it would serve as some sort of "white noise" in order to drown out the overwhelming traffic so I could get some sleep.
Stayed 1 night in Oct 2017

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On Reforma in DF
Couldn't get a more practical location if working near Reforma. Good deal for the price. However...no air conditioning and the fan by the window didn't really do much. Fortunately, it was cool outside. Rooftop is beautiful and it sits on top of a great steakhouse and next to a Starbucks.
Stayed 2 nights in Aug 2017

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexico City vacation
Great place to stay! Location is great and price was right

8/10 Good

Palo, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
it's perfect at a great price the only problem is the missing ac

6/10 Okay

Carlos, Austin, United States of America

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy room
It's a noisy room and the beds are to hard. The pillows are to tall even everything looks good.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación y buen precio
Stayed 1 night in Mar 2024
Response from Capri Suites Reforma Angel 380 on 28 Mar 2024
Estimado Víctor:Nos alegra mucho saber que disfrutaste tu estancia con nosotros. Gracias por tomarte el tiempo para poner tu comentario.Esperamos verte pronto.

10/10 Excellent

José César

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GEA on 20 Mar 2024
Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.Saludos cordiales

8/10 Good

Caren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Es un excelente lugar céntrico, justo lo que nesesitas en casa de requerir moverte en el centro, hay muchos restaurantes cercanos además el servicio está excelente
Stayed 2 nights in Feb 2024
Response from GEA on 4 Mar 2024
Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.Saludos cordiales

8/10 Good

Caren

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024