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Reviews of Best Western Plus Miami Airport North Hotel & Suites

3 out of 5
Best Western Plus Miami Airport North Hotel & Suites
131 Fairway Drive, Miami Springs, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1448 out of 2582 reviews" "
Rating 8 - Good. 715 out of 2582 reviews" "
Rating 6 - Okay. 239 out of 2582 reviews" "
Rating 4 - Poor. 101 out of 2582 reviews" "
Rating 2 - Terrible. 79 out of 2582 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

CLARITZA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy pick up and delivery to airport. Staff was unusually friendly and caring. Donna helped me retrieve my emails. The night staff Edwan directed us in walking to a fun place for dinner. Breakfast was adequate and great coffee. We will return.
Stayed 1 night in May 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are in great conditions and clean, the bathroom is nice
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay in the perfect locatiin for my needs.
Stayed 3 nights in May 2024

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Not safe to walk around at night
Stayed 1 night in May 2024

4/10 Poor

james d

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Poor condition. Rotten shuttle service for the handicapped. Out of a rating of 1 to 10, my wife and I give this property a 1.
Stayed 1 night in May 2024

10/10 Excellent

Shaquilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice in clean. It is a tad bit dated, however the upkeep definitely sufficed. There was a smell of cleaning supplies in the hallway, which is always a good sign. The hotel was very quiet. I enjoyed my 21hr layover at BW. We needed to relax as we received awful treatment/service from the airline Froniter. Anyone reading this, cheeper is not better. If you want to keep your peace, do not fly Frontier!
Stayed 1 night in May 2024

6/10 Okay

Jarretha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was good!
Stayed 1 night in May 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport Shuttle van was brand new and spacious. Staff helpful. Location was surprisingly quiet given proximity to airport. Room was remodeled very well. Breakfast was great - robot made pancakes, premade egg omlets and bacon, juices, the usual cold options, in a very nice a spacious dining area off the lobby.
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. I would recommend this as a brief a place to stay for cruise or layover.
Stayed 1 night in May 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 2 nights in May 2024

10/10 Excellent

Po

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking, breakfast and keurig coffee maker all pluses
Stayed 1 night in May 2024

6/10 Okay

Kara

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Astra

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and relaxing. Amenities 10/10
Stayed 1 night in May 2024

10/10 Excellent

DAVID, GREENSBORO

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2024

10/10 Excellent

Shantell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and the breakfast was delicious
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle, Hurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice not to have to pay for an UBER to the airport. They provided an airport shuttle to and from Miami airport, free of charge.
Stayed 1 night in May 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed is one of the best that I have slept on in a hotel, and I have been in a lot of hotels. This includes places like Wyndham, Hyatt, Intercontinental and more.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle. Good breakfast. Supportive staff, especially Raul the driver, Anton and Kevin front desk.
Stayed 1 night in May 2024

8/10 Good

Tirso

Liked: Cleanliness, staff & service, amenities
I only stayed for 8 hours. So it was a good deal for the money and the time that I stayed. The restroom was clean.
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in May 2024

6/10 Okay

Warren

Business traveller
Disliked: Cleanliness, staff & service
The airport shuttle driver on the evening of May 2nd was abrupt and rude. With no luggage assistance at the airport and him insisting I didn't call for a pickup when I in fact did call. Really left a poor taste and would not stay there again
Stayed 1 night in May 2024

2/10 Terrible

Amara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Free Airport shuttle isn’t on a regular rotation like the other hotels. You have to call and book a time scheduled in half hour blocks. Even though I tried to flag down the shuttle at the airport it didn’t stop. So I paid $20 in a cab to get to the hotel. The staff was very unapologetic and non chalant checking in. They don’t offer late checkout options. Not even a bottle of water or tea bag in room. I WILL NOT BE RETURNING !
Stayed 1 night in May 2024
Response from LM on 7 May 2024
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered with our airport shuttle service and for the lack of responsiveness from our staff during check-in. Your feedback regarding the shuttle scheduling and staff attitude is concerning, and we will address these issues internally to ensure a smoother and more accommodating experience for our guests in the future.We regret that we were unable to meet your expectations regarding late checkout options and in-room amenities. We understand the importance of these details in enhancing our guests' experience, and we will certainly take your comments into consideration as we strive to improve our offerings.We appreciate your valuable feedback, and we're sorry to hear that you won't be returning. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out.

6/10 Okay

teodoro

Xxxx
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Pasindu

Liked: Cleanliness, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel.

2/10 Terrible

Manreet, woodstock

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Oljan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the hotel is situated in an industrial area where walking (to a restaurant) at night was scary.
Stayed 1 night in May 2024
Response from LM on 7 May 2024
I'm sorry to hear that your experience was marred by the location. It can be unsettling to navigate through unfamiliar or dimly lit areas, especially at night. Perhaps the hotel management could provide some guidance or transportation options for guests looking to explore dining options outside of the immediate vicinity. Your feedback could also be valuable for future guests who prioritize safety when choosing accommodations.

10/10 Excellent

Kalsey, Grand Turk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it was close to the airport and there were several places to dine within walking distance. Also I like the fact that there you can get an airport shuttle to and from the airport if needed and free breakfast is offered. The staff was very pleasant and friendly and the rooms were very clean.
Stayed 1 night in May 2024
Response from lm on 7 May 2024
We're thrilled to hear that you enjoyed your stay with us! It's great to know that our convenient location near the airport and dining options made your stay more enjoyable. We're glad you found our airport shuttle service and complimentary breakfast helpful, and we're delighted that our staff made a positive impression on you with their friendliness and hospitality. Thank you for highlighting our clean rooms as well. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Ronald

Travelled with group
Liked: Amenities
It’s nice and clean
Stayed 1 night in May 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

6/10 Okay

Brian

Travelled with partner
Disliked: Staff & service, amenities
When we arrived we were told that we had to wait while other guests were checked in, which we understood. I didn’t understand why it was taking an average of 20 minutes per guest or why the staff had time to chat for several minutes between checking guests in.
Stayed 2 nights in Apr 2024
Response from lm on 7 May 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the check-in process. Ensuring a smooth and efficient check-in experience is important to us, and we're sorry to hear that there were delays during your visit. We'll review your concerns with our staff to ensure that we maintain a high level of service and efficiency in all guest interactions. Your feedback is valuable to us, and we appreciate the opportunity to improve. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

DESTINY

Stayed 1 night in Apr 2024

10/10 Excellent

Lynne

Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Great hotel to spend the night either before or after flight. The young man on the desk ( dark curly hair) was really welcoming, even though we arrived at 11.30 in the evening. Rooms are large and clean. Hotel needs a bit of TLC but there is a pool and breakfast is more than adequate. Value for money is excellent.
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
Thank you for your glowing review! We're delighted to hear that you had a pleasant experience with us and that our staff, made you feel welcomed even during a late arrival. It's fantastic to know that you found our rooms spacious and clean, and that you enjoyed our pool and breakfast offerings. Your feedback regarding the need for some TLC is duly noted, and we're continuously working to enhance our facilities for the comfort of our guests. We're thrilled that you found value in your stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Andrea

Stayed 2 nights in Apr 2024

8/10 Good

marcella

Travelled with family
Older hotel but the rooms were clean.
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

dygretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Ryan

Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. This was the best hotel experience i have had in a long time. They thought of many things to make the stay better. I was impressed that Abraham, the shuttle driver gave us a map of surrounding places to eat and shop near the hotel and also gave us menus for deluvery since we were hungry. They were very attentive during breakfast and kept the area very clean. The hotel was very clean and updated.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
Thank you for taking the time to share your glowing feedback with us! We are thrilled to hear that your recent stay was the best hotel experience you've had in a long time.It's fantastic to know that Abraham, our shuttle driver, went above and beyond to enhance your stay by providing recommendations for nearby dining and shopping options. We're delighted that his thoughtful gesture made your experience more enjoyable.We're also pleased to hear that you found our breakfast service attentive and the area well-maintained. Maintaining cleanliness and providing excellent service are top priorities for us, and we're glad to hear that our efforts were appreciated.Your kind words about the cleanliness and modernity of our hotel are greatly appreciated. We strive to create a comfortable and welcoming environment for all our guests, and it's rewarding to hear that we succeeded during your stay.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Rito

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Kile

Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with airport shuttle and shuttle option to cruise port.
Stayed 1 night in Apr 2024