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Reviews of DoubleTree by Hilton Hotel Miami Airport & Convention Center

4 out of 5
DoubleTree by Hilton Hotel Miami Airport & Convention Center
711 NW 72nd Ave, Miami, FL

Reviews

7.2

Good

Rating 10 - Excellent. 1325 out of 3464 reviews" "
Rating 8 - Good. 681 out of 3464 reviews" "
Rating 6 - Okay. 515 out of 3464 reviews" "
Rating 4 - Poor. 444 out of 3464 reviews" "
Rating 2 - Terrible. 499 out of 3464 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Garrett

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights and the second night, our room was clean again with fresh towels and tidy beds , we loved it! We were expecting to find the room same way as we left it in the morning.
Stayed 2 nights in May 2024

10/10 Excellent

Shiloh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Customer Service.
Stayed 1 night in May 2024

6/10 Okay

Braden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Nice rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from top to bottom was a superior experience. Highly recommend.
Stayed 1 night in May 2024

10/10 Excellent

Ashokkumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the pool they need to cleanup
Stayed 1 night in May 2024

4/10 Poor

Anthony

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel restaurant is too costly. The front desk service was poor.
Stayed 1 night in May 2024

8/10 Good

Devine

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in May 2024

6/10 Okay

aamil

Liked: Cleanliness
Lobby area and bar is nice. Rooms were ok
Stayed 2 nights in May 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a few cookies later in the day for my kids,an hour apart, and they kept telling me they were baking
Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

david

Travelled with family
Sofa bed was broken. Solution was basically a thin mattress on board on floor
Stayed 1 night in May 2024

10/10 Excellent

Shauna

Liked: Staff & service, property conditions & facilities
Beautiful location
Stayed 1 night in May 2024

6/10 Okay

Kiril, Hinsdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is $15 valet parking which I was not aware , and unfortunately there is no other choice!
Stayed 1 night in May 2024

10/10 Excellent

Benedict

Stayed 1 night in May 2024

6/10 Okay

Akida

Travelled with partner
Liked: Amenities
Nice place fixtures are a bit dated and light in our shower was hanging out of its housing, can see electrical wires
Stayed 1 night in May 2024

6/10 Okay

Camiah

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Our room was a bit dirty and there’s not a lot of food choices
Stayed 5 nights in May 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean property
Stayed 3 nights in May 2024

6/10 Okay

Theolia

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

damian

Bad experience
Stayed 2 nights in May 2024
Response from Marco Pena on 4 May 2024
Greetings, thank you for sharing your experience. We met at check out and it was my understanding that you were satisfied with the compensation offered. Will hold off on that please reach out to me to further discuss. Regards

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lymarie

Liked: Cleanliness, staff & service, property conditions & facilities
Its right off of the expressway easy to find quiet atmosphere
Stayed 1 night in Apr 2024

10/10 Excellent

Lisbet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Chondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for airport needs or events at the airport convention center, however, it could use some updating. Dining options are limited with almost nothing in walking dostance. There are plenty of food delivery options.
Stayed 3 nights in Apr 2024

4/10 Poor

hadiyah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not very clean. Pretty outdated. Can tell the room was not fully cleaned prior. Murky windows.
Stayed 1 night in Apr 2024

2/10 Terrible

Tona

Stayed 1 night in Apr 2024

6/10 Okay

Julia

Disliked: Staff & service
The property provides extremely convenient access to the convention center, which is what I was after. But my room was a bit tired, especially the bath, where I had a faucet that leaked water continuously, a slow-flushing toilet, and a slow-draining tub. Most of the bar wait staff (manager, esp.) was very good, but I had a weird exchange with one waitress who said I had complained and didn't want to pay for two drinks, which was completely untrue. She clearly mistook me for someone else but the public confrontation of me was rather awkward. The irony was she actually forgot she had my credit card in possession and I had a tab running.
Stayed 3 nights in Apr 2024

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each representative there was pleasant but Malian, front desk rep, was extremely hospitable. She complimented our stay and departure with extra warm cookies to go. We can’t thank the staff enough, but her, we thank her much. Great hotel! We would definitely stay here again!
Stayed 1 night in Apr 2024

6/10 Okay

Sylvia Monica

Travelled with family
Liked: Staff & service, amenities
Property was just above average … we chose it for the suite as there was 4 of us
Stayed 3 nights in Feb 2024

6/10 Okay

Jessica

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
front desk staff was great- actual room was a let down. First room- didn’t have sofa bed as requested- both tv and phone didn’t work. Staff politely moved us to another room- sofa bed was broken but we made it work for the night. Overall experience was less than what we usually expect from a Hilton branded hotel- would not stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

portia

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived earlier then expected and front desk took great care of us
Stayed 1 night in Apr 2024

4/10 Poor

Dangelo

Stayed 2 nights in Apr 2024

8/10 Good

Lawton

Liked: Cleanliness, staff & service, property conditions & facilities
The land mark and the property
Stayed 1 night in Apr 2024

10/10 Excellent

Aaliyah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!!
Stayed 2 nights in Apr 2024

6/10 Okay

Vernicia

Stayed 1 night in Apr 2024

10/10 Excellent

Shelley, Spruce Grove

Stayed 1 night in Apr 2024

2/10 Terrible

Brandi

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were inattentive, unresponsive, and seemed disinterested in addressing my concerns. It was incredibly frustrating to have my legitimate complaints met with indifference and a lack of professionalism.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauralee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Elysia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel room was nice, could definitely use an update. Extremely nice lobby. As long as you have a car there are things close by. It didn’t look very walkable though. Booked a Jr. suite and there were towels/wash clothes for 2, no additional blankets or pillows in the closet. For such a large room it should have had the appropriate number of items. The size of the room was excellent for a family. There was plenty of space. Lastly the check in time was pretty late at 4pm. The app stated check out was at 11am but my confirmation stated noon.
Stayed 1 night in Apr 2024

10/10 Excellent

Regine Eileen Rosaline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very spacious, has some shopping stores and very well situated.
Stayed 3 nights in Apr 2024

4/10 Poor

Aakansha

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff could be more helpful. We didnt get to check until 6pm and had to wait in the lobby. The entire experience was awful
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosa Lavinia Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana Lucia Vasiliana, Gulfport

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Barbara Lm

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have to say that this hotel has a lot of stuff to improve on 1. The hidden fees that they don’t tell you about. When we got to the hotel we had no clue we would have to put another 350 down. Then our room was on the roof. We was not expecting that neither. I truly beileive that charging people to park there. After all you pay there you have to pay for parking. There needs to be readjustment in policy in the hotel. It is bad because the employees have to hear about it and it is not fair. They are good people all the staff did great. I would not recommend this hotel to anyone. The breakfast is not included. You pay 30 dollars for breakfast. Just for one person. All it is is eggs, suasage, toast, french toast, bacon, fruit. For as much as you pay it should be included. We feel that the room we had was uncall for and we should be given credit for another room. Barbara jones
Stayed 7 nights in Apr 2024

10/10 Excellent

LaTara

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonder stay everytime we stay … they just don’t answer the phone when needed !! Other than that everything is a 5
Stayed 1 night in Apr 2024

6/10 Okay

GINGER

To far from everything
Stayed 3 nights in Apr 2024