Exterior

Reviews of Residence Inn by Marriott Miami Beach Surfside

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
So much to say here. First, let me assure you, I would stay here again. However, there were little issues throughout my stay that just kept popping up and were irritating. -Our Internet on the TV did not work. Maintenance stopped up, looked at it and said, well maybe it will work tomorrow. HUH? (And spoiler alert: It didn't.) They offered for us to switch rooms, but it wasn't worth the effort. -The bar at dinnertime was WAY understaffed, and the front desk was as well throughout the day. (Pro Tip to Marriott: Try letting customers order food and non-alcoholic drinks electronically and add those $30 daily resort credits to that account.) -We set the temp in our room to 72, but it kept overriding and going up to 76. We had to decipher that system to figure out how to turn the automatic setting off. I realize this is eco-friendly, and I'm here for it, but I don't want to sleep in 76 degree temps. Maybe put a little sign next to the control so people can easily disable it and have housekeeping re-engage it after check-out? -Finally, the message light on the phone would not turn off. When I first saw it and called down, I was told that it was like this in many of the rooms. Another head scratcher for me -- like, maybe FIX the problem??? Again, I would choose this hotel again, but those things were irritating and I hope Marriott can do better on my next stay.
Stayed 3 nights in May 2024

4/10 Poor

Valerie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had a “king room” booked and got a room with 2 twin beds. There was no AC control , just a vent for “AC” and a ceiling fan. The room was really hot. The sheets were “white” but really brownish stained, the towels old and thinned out, broken. The decor is tacky, specifically the ceiling is painted brown and the curtains don’t cover the sun so we woke up with a tan.
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 May 2024
Valerie,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. Issues with the room setup and cooling system are not reflective of our usual standards. Cleanliness and maintenance are top priorities, and your comments about the linens and towels will be addressed with our housekeeping team. The decor, while aimed to provide a unique ambiance, is not to everyone's taste and we appreciate your input.Thank you for your patience and we hope for an opportunity to improve your experience in the future.

10/10 Excellent

Pavel Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
When we come back to Miami Surfside definitely will stay here again.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Pavel Yelena, thank you for your kind words! The team at the Residence Inn by Marriott Miami Beach Surfside is thrilled to hear you had a wonderful stay. We're looking forward to welcoming you back on your next visit!

2/10 Terrible

Ilona, Homer Glen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like to stayed in the basement I asked them, but they ignored . It was so dark, no WiFI, so loud from 6 am
Stayed 4 nights in May 2024
Response from Customer Service on 9 May 2024
Ilona, we are truly distressed to hear about your experience and sincerely apologize for any discomfort you encountered during your stay. Issues related to room lighting, internet connectivity, and noise levels are certainly not reflective of the guest experience we strive to offer. Please feel assured that your comments have been duly noted and shared with our team members to take necessary steps to avoid such instances in the future. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Dominique, Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It five minutes walk to the beach, i wish parking was free
Stayed 4 nights in May 2024
Response from Customer Service on 6 May 2024
Dominique, it's delightful to hear that you appreciated the close proximity of Residence Inn by Marriott Miami Beach Surfside to the beach. We understand your perspective regarding parking and would like to clarify that its charges are aligned with standard practices in our location. We hope to have you back again for another great stay!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Maria, thank you for your high rating of Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that you had a positive experience. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff treated very good.
Stayed 2 nights in May 2024

6/10 Okay

srinivas, Wheeling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ambience is good. Washroom position is not good.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Srinivas, it's appreciated that you acknowledged the atmosphere at the property. Regarding your comment about the bathroom layout, we duly note your feedback as we continuously strive to enhance guest experience. Please know that it's our aim to make every unsatisfactory element as comfortable as possible. Thank you for your review. We look forward to having another chance to better serve you next time.

10/10 Excellent

Albert

Stayed 2 nights in Apr 2024
Response from Customer Service on 20 May 2024
Albert, thank you for taking the time to rate the Residence Inn by Marriott Miami Beach Surfside. Your positive feedback is highly valued. Our team is delighted you had a great stay and we would love to welcome you back the next time you're in the area!

10/10 Excellent

Donna Turner, Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Donna, we appreciate your uplifting remarks regarding your stay at the Residence Inn by Marriott Miami Beach Surfside. Your recognition of our well-appointed property is truly valued. We trust we'll have the opportunity to deliver more positive experiences for you in the future.

10/10 Excellent

Romina

Stayed 1 night in Apr 2024
Response from Customer Service on 18 May 2024
Romina, Residence Inn by Marriott Miami Beach Surfside appreciates your perfect rating. We're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 Okay

Xin

Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for taking the time to submit this feedback, Xin.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Pablo

Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May 2024
Pablo, it's fantastic to hear that your experience at Residence Inn by Marriott Miami Beach Surfside was a positive one. Your high rating is much appreciated. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

DANIELLE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The shower didn't have a door so we had to shut the ac off to shower or it was too cold to function. The bed was uncomfortable. It's 38 a day to park. It was fine, but all things considered I wouldn't stay there again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Danielle, your feedback is appreciated as it helps to spot areas for improvement. It's regrettable to know that the shower design and bed comfort didn't match your expectations. Also, while the parking fee is competitive for the area and includes many conveniences, we apologize if it didn't meet your preferences. It's disheartening to hear that, after considering everything, you wouldn't revisit. Please know that, if your travels ever lead you back this way, our team members would be eager to make your next stay more enjoyable.

10/10 Excellent

Miguel Theodor

Liked: Amenities, property conditions & facilities
Very central and good
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Miguel Theodor, your generous feedback for Residence Inn by Marriott Miami Beach Surfside is highly appreciated. We're glad to hear you found the location central and satisfactory. We hope to have the opportunity to serve you once again in the future.

10/10 Excellent

Masanao, Tuckahoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Masanao, it's fantastic to hear that your stay at Residence Inn by Marriott Miami Beach Surfside was a positive experience. We appreciate your rating and truly thank you for choosing us for your Miami Beach visit. The loyalty of guests like you promotes our commitment to improving our service. We look forward to welcoming you back in the near future.

8/10 Good

Noah

Travelled with group
Liked: Staff & service, amenities
Great location one block from beach, and the hotel provides towels and chairs which is very nice. Great pool as well! Property felt slightly understaffed but good service overall. Grocery store is two blocks away which is very convenient!
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Noah, it's wonderful to hear that the excellent location of Residence Inn by Marriott Miami Beach Surfside was a highlight of your stay. It's also wonderful that the pool, beach amenities, and nearby grocery store all added to the convenience of your trip. We appreciate you acknowledging our team's dedication to service despite the challenges. Rest assured, we always strive to ensure an optimal guest experience and we're thrilled you had a pleasant stay. Looking forward to your next visit.

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar y muy tranquilo. Volveria a ir
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Roberto, nos complace saber que disfrutó de su estadía en el Residence Inn by Marriott Miami Beach Surfside, reconociéndolo como un lugar agradable y sereno. Es maravilloso saber que volverías otra vez. ¡Esperamos ansiosamente su próxima visita!

10/10 Excellent

magali

Liked: Cleanliness, staff & service, property conditions & facilities
It has a full size kitchen with microwave, dishwasher, toaster, and coffee machine. Also, plates and utensils included. The one bedroom suite is sleek modern, the lay out is perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Magali, thank you for highlighting the features of your suite at Residence Inn by Marriott Miami Beach Surfside that made your stay enjoyable. We're delighted you appreciated the full kitchen and sleek modern design of our one-bedroom suite. Thank you for choosing us, we hope to welcome you back in the near future for another outstanding experience.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, excellent facilities and very close to the beach
Stayed 6 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Mark, your kind words about Residence Inn by Marriott Miami Beach Surfside are greatly appreciated. We're glad to know you found our team members wonderful, facilities top-quality, and proximity to the beach suiting your needs. We hope to have the pleasure of hosting you again soon.

8/10 Good

Luis, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much delay to serve lunch. Aprox 1 hour . Also our room . The door in the bath never was fixed. We stay for one week
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Luis, thank you for taking the time to share your experience at the Residence Inn by Marriott Miami Beach Surfside. We regret to hear there were longer wait times than expected for lunch and that there was an issue with the bathroom door during your stay. We're committed to ensuring the best possible experience for our guests, and your feedback aids in our continuous improvement. We hope you'll give us the opportunity to better serve you in the future.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff and great facilities. The room was well equipped and clean. Stuff was accommodating and helpful. Highly recommended
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Amit, we're thrilled to hear of your positive experience at Residence Inn by Marriott Miami Beach Surfside. It brightens our day to know that you found the room to be well-appointed and our team members supportive. Thank you for your high recommendation and we can't wait to welcome you back in the future.

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel. 3 star gives you 5 star experience.
Stayed 5 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Gary, we truly appreciate your glowing feedback on your stay at Residence Inn by Marriott Miami Beach Surfside. It's gratifying to learn you felt our establishment offered a top-tier experience. Thank you for taking the time to share your views. We eagerly anticipate your return for another excellent stay.

10/10 Excellent

Chavi

Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Thank you for the 5/5 rating, Chavi!It's excellent you enjoyed your time at Residence Inn by Marriott Miami Beach Surfside so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Ruchi

Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing your feedback, Ruchi!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the 4/5 rating, Tracey!We're happy you had such a lovely stay at Residence Inn by Marriott Miami Beach Surfside! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Cyd

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Thank you for taking the time to share your review with us, Cyd!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn by Marriott Miami Beach Surfside. Thank you and have a wonderful day!

8/10 Good

Christian

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I already stayed 5 times here, and for the first time I am not that positive about it. Breakfast was better, cleaning was better, elevator was broken and pool bar understaffed. Location and staff are great and create a willingness to come back.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Christian, it's heartening to know that the Residence Inn by Marriott Miami Beach Surfside's prime location and our remarkable team members have consistently brought you back. We do, however, acknowledge your feedback regarding the recent breakfast offering, cleaning service, as well as the issues with the elevator and poolside service. We always aim to meet our guests' expectations and we're committed to making your next stay more reflective of the high standards we are known for. We truly value your continued loyalty and look forward to enhancing your future visits.

6/10 Okay

Kevin Michael

Stayed 9 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Thank you for the feedback, Kevin.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 Poor

Diana

Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Thank you for sharing your feedback, Diana.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Dokk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family stays
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Dokk, it's wonderful to know your family had a great experience at the Residence Inn by Marriott Miami Beach Surfside. We appreciate your recommendation and look forward to welcoming you back in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Shomari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thanks for the perfect rating, Shomari!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott Miami Beach Surfside.

4/10 Poor

Milton

Travelled with family and small children
Bedroom tv drawer was not secured to wall. Drawer flipped over and almost crushes my littler kid. I asked staff to correct safety issue to prevent accidents with future guests.
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Thank you for your feedback, Milton.We are very sorry to hear of the issue you experienced while you and your family stayed at our hotel. We certainly appreciate you bringing this to our attention. Please rest assured that we take the safety of our guests and patrons very seriously.We’d love to host you again and are confident that we can provide you with a more positive experience in the future.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
We appreciate your feedback, Cody.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

seth a

Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Seth A, thank you for taking the time to rate us. It appears there might have been some areas where we didn't completely meet your expectations. We'd love the opportunity to learn more about your stay, so please don't hesitate to share any feedback with us. We hope to welcome you back in the near future and work towards delivering a five-star experience.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Restaurant is closed for renovations.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Peter, thank you for sharing your experience. It's regrettable to hear about the inconvenience caused by the ongoing improvements at our dining establishment. We're taking significant strides to enhance our services, and we hope to have the chance of providing you with an exemplary stay in the future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with spacious bathroom. Walking distance to the beach and to bal harbour mall. There is also a Publix supermarket nearby. Friendly staff.
Stayed 5 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Valerie, it's delightful to learn that you enjoyed your stay at the Residence Inn by Marriott Miami Beach Surfside. We're glad you found our rooms, especially the bathrooms, spacious and appreciated our proximity to the beach, shopping outlets, and local amenities. Your kind remarks about our hospitable team members are much appreciated as well. We're looking forward to welcoming you back in the future.

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service, property conditions & facilities
I would not stay here again for several reasons: the sofa bed was very uncomfortable, the sofa was also uncomfortable to sit on, they were understaffed with housekeeping & front desk, the loud construction made the lobby area miserable, and there were many fees added on to the nightly rate ($50 per day pet fee, $38 per day parking fee, $30 per day resort fee). The shower was only partially enclosed so water sprayed out to the floor and on the bathroom wall. There was already water damage on the wall near the shower. And when I requested extra towels on 2 separate days, it took several hours to get the towels. On the bright side, the location was excellent with a 2 minute walk to a beautiful beach, 2 minute walk to the community center which included water slides & lap swimming, and 5 minute walk to Publix market.
Stayed 3 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Amy, it's regrettable that certain aspects of your stay did not meet your expectations. We understand your concerns about the comfort of the furnishings, timeliness of our housekeeping and front desk service, as well as the fees associated with your stay. The difficulties you experienced with the shower and promptness of towel delivery are points we'll take into consideration for improvement.Conversely, it's uplifting to hear you appraised our location favorably. Being close to the beach and community center, along with nearby market amenities, is something we believe adds significant value to a stay with us. We appreciate your constructive comments and strongly hope we can showcase improvements should you ever visit in the future.

2/10 Terrible

Gustavo, Lo Barnechea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
5 rooms in 3 nights. The first had water coming from underneath. All wet and I almost slipped. They changed the room for a new one and one window was broken. The third room, the air conditioning stopped working. They moved us to a fourth room. The air conditioning was broken also. Finally and for the mas night and after 4 rooms, everything was ok, but no chance to have a late check out
Stayed 3 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Gustavo, it seems your stay was not as smooth as we would have hoped. We apologize for the inconveniences related to the room conditions and any resulting changes. We deeply regret the issues you encountered with the air conditioning in several rooms, and the fact you were not able to enjoy a late check-out. We value your feedback and assure you we will work diligently to improve on these matters. Thank you for sharing your experience with us and we hope to be given another opportunity to serve you better in the future.

10/10 Excellent

Eliyahau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean. The staff and location is great. Will definitely come back again next time.
Stayed 3 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Eliyahau, we appreciate your positive feedback about the Residence Inn by Marriott Miami Beach Surfside. It's wonderful to learn that our clean rooms and fantastic location added to your enjoyable stay. Also, it's great that our team members left such a positive impression. We're eagerly awaiting your return for another exceptional visit.

6/10 Okay

Lamar

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Perfect hotel right across from the beach.
Stayed 3 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
Lamar, it's wonderful to hear that Residence Inn by Marriott Miami Beach Surfside's location fit your needs so well. We're grateful you chose us for your beach-side experience. We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Rebecca, it's fantastic to hear you had an impressive stay at Residence Inn by Marriott Miami Beach Surfside! We always strive for excellence and your rating indicates we met that mark. We truly appreciate you choosing us for your Miami Beach visit, and we look forward to having the pleasure of your company again in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on 8 Nov 2023
While it's unfortunate to hear about your recent experience, we appreciate your taking time to share your rating. It is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, clean and in a convenient location!!! Parking was a breeze and we felt very safe walking around at night!!! The whole town of Surfside was spotless!!!
Stayed 1 night in Oct 2023
Response from Customer Service on 7 Nov 2023
Joni, thank you for your positive feedback. We're delighted to hear that you found our location convenient at Residence Inn by Marriott Miami Beach Surfside and enjoyed the cleanliness of the hotel. We're also pleased to note that parking was effortless for you and that you felt safe during your evening strolls. It sounds like you appreciated the immaculate environment of our surrounding town as well. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Ruby Noelle

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff did not appear welcoming. It took a while for them to warm up. Nearly every request for accommodation was met with some pushback. BonVoy status was not recognized as I booked thru Expedia Would not honor request for chair in my room, even though I have a handicap Would not even lend an umbrella on rainy afternoon. Language barrier with kitchen staff as a result, not friendly. Surrounded by noisy construction Swimming Pool was closed for repairs Pros: Two complimentary drinks nightly, breakfast on the house. Easy access to public busses and free shuttle 2 blocks away from convenient stores, pharmacy & many eateries. Another 4-block walk to small upscale mall. 3 minute walk to beach. Rooms were freshen daily.
Stayed 4 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Ruby, we appreciate your feedback. It's concerning to learn about your experience, especially about your interaction with our team members and the inconveniences you faced. We strive to deliver a friendly environment that caters to our guests' needs. Your point about recognition of BonVoy status and your request for accommodations are equally important and will be addressed. In contrast, it's nice to hear that you had easy access to transportation, local eateries, and the beach, enjoying the complimentary drinks and breakfast. Our aim is to ensure daily freshness to all rooms for a pleasant stay. Your feedback is valuable and will guide us in our continuous efforts to provide excellent service.

10/10 Excellent

Suhani

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay at the hotel. Amazing staff and tasty breakfast. Clean and quiet lobby as well as room. We had a great honeymoon
Stayed 5 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Suhani, the Residence Inn by Marriott Miami Beach Surfside is delighted to hear that your stay was enjoyable, especially on such a significant occasion as your honeymoon! Our team members take great pride in their service, and it's wonderful to know that your stay reflected this. More so, it's wonderful to know you appreciated our flavorsome breakfast and tranquil ambiance. We aim to provide pristine environments, and we're glad you found this true in our lobby and rooms. Thank you for your review and we hope to welcome you back, perhaps for an anniversary celebration!

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value near the beach
Well located with helpful staff. Nice breakfast. Have recognize Jackie the bartender. Very friendly. John did a nice job both a check in and checking out. Only hitch was how long it took to get our bags from storage, which John warned could take some time. Just took a bit longer than expected.
Stayed 3 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Alan, we're thrilled to hear you found our location convenient and the breakfast enjoyable at Residence Inn by Marriott Miami Beach Surfside. It's wonderful Jackie and John were able to make your stay a bit more memorable. As for the slight delay in retrieving your luggage, we appreciate your understanding and will take your feedback into consideration to improve our services. We hope to have you back with us soon for another enjoyable experience.

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Sara, thank you for taking the time to rate your experience. It appears we didn't fully meet your expectations. Nonetheless, your feedback is highly valuable in our continual effort to elevate our guest experiences. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
We loved the hotel and Surfside neighborhood location. Easy to walk around, but not as busy or congested like other parts of Miami Beach. The grocery, shops and restaurants nearby were a plus. We particularly love the Residence Inns because they include breakfast and beverages in your daily stay, which is great for families and takes the guess work out of going out for breakfast each morning. Stay also included access to the Surfside Community Center, which was a block away on the beach and had great pools and amenities (like slides and games) for kids. Would definitely stay there again!
Stayed 7 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Ana, it's great to hear that you enjoyed your stay at Residence Inn by Marriott Miami Beach Surfside. We're glad that the location, proximity to local amenities, and daily breakfast added convenience to your visit. We're also happy to learn that our access to the Surfside Community Center enhanced your experience. We're looking forward just as much to welcoming you back in the future!

8/10 Good

paul

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Thank you for the great rating, Paul!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn by Marriott Miami Beach Surfside. We'd like to share an even better experience with you soon.