Poolside bar

Reviews of Royal Palm South Beach Miami, a Tribute Portfolio Resort

4.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 631 out of 1418 reviews" "
Rating 8 - Good. 349 out of 1418 reviews" "
Rating 6 - Okay. 202 out of 1418 reviews" "
Rating 4 - Poor. 102 out of 1418 reviews" "
Rating 2 - Terrible. 134 out of 1418 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a perfect location and has many great features, including the staff. Room wasn't as clean as I would have expected when checking in. The paint and carpet are showing signs of wear.
Stayed 3 nights in May 2024

10/10 Excellent

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg! This property was amazing! I got back 3 days ago and I'm still thinking about my stay here. I took my husband for his birthday and he loved it very bit of his stay. The best part was the staff!!! So professional, friendly, amazing and they even upgraded our room when requested. We even booked an extra night we loved it so much. Free breakfast and complimentary drinks was also great! We will definitely stay here again next time we travel to Miami!
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Latonya,Thank you for sharing your wonderful experience at the Royal Palm South Beach Miami! It is delightful to hear that both you and your husband had such a memorable stay, especially for his birthday. Our team members take great pride in providing exceptional service, and it is heartwarming to know they contributed positively to your visit. We're thrilled that you enjoyed your room upgrade, extended your stay, and appreciated the complimentary breakfast and drinks. We're looking forward to welcoming you back on your next trip to Miami!Best regards,The Royal Palm South Beach Miami Team

10/10 Excellent

Vincent Edward

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic the staff bent over backwards to do anything you needed. The only problem we had was on there website it says beach umbrella's are supplied with loungers but there was a fee.
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Vincent Edward, thank you for your wonderful review of your stay at Royal Palm South Beach Miami! It is delightful to hear that our team members went above and beyond to meet your needs and ensure your stay was exceptional. We also appreciate your feedback regarding the beach umbrella service and will certainly look into clarifying this on our website. Your insight is valuable to us, and we are thrilled to know that overall, you had a fantastic experience. We look forward to welcoming you back for another splendid stay!

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Bianca, thank you for sharing your experience. It is disappointing to learn that your visit did not meet your expectations. We strive to provide an excellent experience for our guests, and your feedback is invaluable. If you have specific concerns or details about your stay that you would like to share, please reach out to us directly. We hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Saroj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy access to beach
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Saroj, thank you for your positive feedback about your stay at Royal Palm South Beach Miami! We're delighted to hear that you found the beach access safe and convenient. Our aim is to provide a seamless and enjoyable experience, and it's great to know we met your expectations. We'd love to host you again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Peter, thank you for your outstanding rating of Royal Palm South Beach Miami. The entire team is thrilled to know you had a fantastic stay. Your positive feedback is greatly appreciated and encourages us to continue providing exceptional service. We hope you created wonderful memories and look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 Okay

Zaida

Liked: Staff & service
Check in was great but once I got to my room, the door would not lock from the inside. There was no frig even though I requested one beforehand because I am diabetic and use insulin. The phone did not work, so I repeatedly had to go downstairs. Front desk would not pick up even when I used my personal phone. Will not stay there again.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Zaida,Thank you for sharing your experience. It is wonderful to hear that you had a smooth check-in. It is concerning to learn about the issues you encountered in your room and with our communication channels. Our team strives to ensure every guest has a pleasant stay, and it appears we fell short during your visit. We understand the importance of having essential amenities like a refrigerator, especially for medical purposes. Your feedback will indeed be reviewed to see how we can enhance our service going forward. Although your experience did not meet your expectations this time, we do hope you might reconsider and give us another opportunity in the future.

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One of the best hotels I’ve stayed in
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Bianca, thank you for your kind words! The Royal Palm South Beach Miami team is thrilled to hear you had a fantastic stay. Knowing that you consider our establishment one of the best you have ever stayed in genuinely warms our hearts. We strive to offer exceptional experiences, and it's wonderful to see our efforts reflected in your feedback. We're looking forward to welcoming you back for another memorable visit.

4/10 Poor

Khoa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Paying resort fee but no bathrobes and slippers. Got yelled at by a staff because I couldn’t open the gate to the beach.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Khoa, thank you for sharing your feedback. It is disheartening to hear that your experience did not meet expectations. The convenience and comfort of our guests are top priorities, and the absence of amenities is being reviewed. Additionally, respectful communication from our team members is crucial, and your experience with the gate access situation will be addressed to ensure better handling in the future. We hope to have another opportunity to provide you with the experience you deserve.

8/10 Good

Arelis

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Customer Service on 18 May 2024
We appreciate your lovely rating, Arelis!The satisfaction of our guests is important to us so we can't wait to see you back again at Royal Palm South Beach Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

julisa

Liked: Cleanliness, staff & service, property conditions & facilities
Just what to thank Mahaia and Christopher! Customer service was amazing!!! Friendly and welcoming! Made me feel safe as a woman solo traveler it was nice to know they were at the front desk! Great job guys! Will be back!
Response from Customer Service on 17 May 2024
julisa, thank you for highlighting your positive experience at Royal Palm South Beach Miami. Mahaia and Christopher will be delighted to hear your kind words. It is wonderful to know that their friendly and welcoming demeanor made you feel safe, especially as a solo traveler. We appreciate you sharing this with us and are thrilled to hear you plan on returning. Our team looks forward to making your next stay just as memorable.

6/10 Okay

Corinne

Travelled with partner
Liked: Staff & service, amenities
Rooms aren’t as nice as I was hoping for the price paid, but it’s a perfectly fine place to say for vacation. Kind staff.
Stayed 5 nights in May 2024
Response from Customer Service on 17 May 2024
Corinne, thank you for sharing your thoughts. It is great to hear you found our team members to be friendly and accommodating. We note your feedback regarding the room expectations and truly appreciate your candor. Your insights are invaluable in helping us improve our offerings. We hope to have the pleasure of welcoming you back for an enhanced experience in the future.

10/10 Excellent

Anna Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved being with my family at Royal Palm South Beach Miami. Super polite and friendly attendants. Quiet and cozy place. It was perfect! Wonderful view 😍😍
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Anna Jessica,Thank you for your lovely review! The team at Royal Palm South Beach Miami is thrilled to hear you and your family had such a wonderful time with us. Our colleagues take great pride in providing polite and friendly service, ensuring all guests feel warmly welcomed. We are also delighted you enjoyed the tranquil and cozy environment as well as our breathtaking views.We look forward to welcoming your family back soon for another perfect stay!Warm regards

8/10 Good

Pavel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Pavel, thank you for sharing your positive feedback on Expedia. The team at Royal Palm South Beach Miami is delighted that you had an enjoyable stay. We strive to provide exceptional experiences for all our guests. We're looking forward to welcoming you back soon for another memorable visit.

8/10 Good

Akina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was pleasant and clean.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Akina, thank you for choosing Royal Palm South Beach Miami and sharing your positive experience. We are glad to hear that our clean and pleasing environment contributed positively to your stay. Our team aims to uphold high standards of cleanliness and ambiance for our guests to enjoy. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Adriana Kaitlin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Adriana Kaitlin, thank you for your positive rating of the Royal Palm South Beach Miami! It is wonderful to know you had a pleasant experience with us. Our team members work diligently to ensure each guest enjoys their stay, and it's gratifying to see that reflected in your rating. Should your travels bring you back to Miami, we look forward to welcoming you again. Have a wonderful day!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 May 2024
Keith, we are delighted to know that you enjoyed your stay at Royal Palm South Beach Miami. It's a privilege to offer memorable experiences for our guests, and your positive rating signifies we were successful in our endeavor. We genuinely appreciate your feedback and certainly hope we'll have the pleasure of welcoming you back for another splendid stay in the future.

6/10 Okay

Leonor, New York

Travelled with partner
Liked: Staff & service, amenities
Nerds improvement
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 May 2024
Leonor, we appreciate the time you took to share your review with us. Please note that we aim to constantly evolve and enhance our guest experience. We'd appreciate any specific feedback you could share that could contribute to improvement. Your constructive feedback can play an integral role in our steadfast dedication to consistently exceed expectations of our esteemed patrons like you.

2/10 Terrible

Manuel Martinez

Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Manuel Martinez, it's regrettable to hear that your stay did not meet your expectations. While you left no specific details, we understand that there may have been areas where we fell short. It is our prime endeavor to provide our guests with the best experiences, your feedback is a crucial part of that. We'd appreciate the chance to regain your trust and afford you the quality service we pride ourselves in. Thanks for your valuable input.

10/10 Excellent

Erickson, Plano

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service !
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Erickson, it's fantastic to hear you found the service at Royal Palm South Beach Miami to be praiseworthy! Our team members strive to deliver exceptional service and it's wonderful to know this was evident during your stay. We can't wait to welcome you back on your next trip to Miami. We trust it will be another excellent experience.

4/10 Poor

Diana

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 May 2024
Diana, it's concerning to discover that your stay did not meet expectations, as we consistently strive to ensure every guest's satisfaction. Although you didn't provide details, we value your feedback and it assists us in our unending quest to enhance guest experiences. We hope that you will allow us another opportunity to demonstrate the high-quality hospitality that we are known for.

8/10 Good

Simonica

Travelled with partner
I had great time
Stayed 5 nights in May 2024
Response from Customer Service on 9 May 2024
Simonica, it's truly delightful to hear that you enjoyed your time at Royal Palm South Beach Miami. We strive to offer unforgettable experiences to all our esteemed guests, and your positive feedback reaffirms the hard work put in by our team. We appreciate your choice of our hotel for your stay and look forward to having the pleasure of serving you again in the future.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Pricey needs updates
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Tiffany, thank you for choosing to stay at Royal Palm South Beach Miami and for sharing your thoughts. We're committed to striking the right balance between value and quality, and we continuously strive to enhance our facilities. Your feedback provides invaluable insights that will assist in future improvements. We hope to welcome you back to experience any positive changes firsthand.

2/10 Terrible

Viktoriia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me 770$ for who knows what . Just appeared the charge on my credit card . They charge from things you never purchased. Also I never had my room cleaned up for all 3 days I stayed there …… do not go to this hotel Trust me Never in your life It’s better to overpay for another hotel Because this hotel steal your money from Your credit card !!!!!
Stayed 3 nights in Apr 2024
Response from Customer Service on 6 May 2024
Viktoriia, we're genuinely sorry to hear about the issues experienced during your stay, especially regarding unexpected charges and the lack of room service. Typically, some fees are necessary for services like resort fees or in-room amenities, but it's concerning you found charges you didn't incur. We encourage guests to reach out directly to our finance department to discuss any discrepancies further, as we take matters of this sort very seriously.As for the room service, we deeply apologize that the daily cleaning service you anticipated was not met. We usually ensure that all rooms are cleaned regularly and diligently, so it’s disheartening to hear this was not your experience.Your feedback is valuable to us; it helps us to refine and improve our service. We would appreciate the opportunity to regain your trust on a future visit, assuring you a much more pleasurable and seamless experience. Thank you for taking the time to share your experience.

2/10 Terrible

Jetsun

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad room and rude front desk
Stayed 4 nights in Apr 2024
Response from Customer Service on 4 May 2024
Jetsun, we deeply regret to hear about the issues you faced during your stay, particularly with our services and accommodations. Our colleagues at the front desk endeavor to provide our guests with exemplary service, and it's disheartening that we fell short of the mark in this instance. Likewise, we usually pride ourselves on our comfortable rooms, and it's unfortunate your experience did not align with our typical standards. Rest assured, we aim to exceed guest expectations and will work diligently to improve in these areas. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay.

6/10 Okay

Deedwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.

8/10 Good

Stephanie

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May 2024
Stephanie, thank you for choosing Royal Palm South Beach Miami and giving us a high estimation of your stay! We are pleased that you enjoyed your time with us and we hope our contemporary amenities, our team members' hospitality, and the unmatched beachfront views added to your overall experience. Should you plan another trip to South Beach, we trust you will consider us as your accommodation. Your satisfaction is our greatest success.

4/10 Poor

lior

Stayed 5 nights in Apr 2024
Response from Customer Service on 22 May 2024
Lior,Thank you for sharing your feedback. We regret that your experience did not match your expectations. Our team strives to provide exceptional service and we are constantly working toward improvements. Should you wish to discuss your stay further, please feel free to reach out directly. We value your feedback and appreciate your time.Warm regards.

8/10 Good

Leo, humble

Stayed 4 nights in Apr 2024
Response from Customer Service on 21 May 2024
Leo, thank you for your review of the Royal Palm South Beach Miami! We're pleased to see you enjoyed your time with us. Our team members strive to create memorable experiences for our guests, and we’re glad you had a satisfying stay. If you have any specific feedback or suggestions, we would love to hear from you. We're looking forward to welcoming you back soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 May 2024
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, The staff doesn’t bother you.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.

8/10 Good

Dontae

Stayed 3 nights in Apr 2024
Response from Customer Service on 21 May 2024
Dontae, thank you for the positive rating for the Royal Palm South Beach Miami. We're delighted you had an enjoyable experience. Our team members strive to provide memorable stays for our guests, and it’s fantastic to know your visit reflected that. Should your future travel plans bring you back to Miami, we’d be excited to welcome you again.Safe travels!

2/10 Terrible

Kimberly

Stayed 4 nights in Apr 2024
Response from Customer Service on 21 May 2024
Kimberly, the team is disheartened to see that your experience did not meet your expectations. We place great importance on guest satisfaction, and it is concerning that you did not enjoy your stay. Your feedback is invaluable, and if you could provide more details about areas where we could improve, it would greatly assist our continuous efforts to enhance guest experiences. We hope you might reconsider and give us another opportunity to offer you a more favorable experience in the future.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect location for anything you want to do in South Beach.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.

8/10 Good

Tigeria

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on 1 May 2024
Tigeria, thank you for leaving a rating for your stay at Royal Palm South Beach Miami. We're thrilled to know your experience with us met your expectations. It would be a pleasure to further enhance your next visit by offering even more personalized service. We hope to have the opportunity to welcome you back to our sunny resort in Miami soon!

8/10 Good

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Maura, we appreciate you taking the time to rate your stay at the Royal Palm South Beach Miami. Your high score tells us we that we made your time in Miami enjoyable. While we don't have any specific feedback, we’re eager to ensure every element of your next visit is perfect. Please don’t hesitate to directly share any preferences or anticipation for your next stay. Our dedicated team members constantly strive to create a memorable experience for every guest. We can't wait to welcome you back!

6/10 Okay

Worrell

Travelled with partner
Liked: Staff & service
The room needs updating, the water in the tub went down slow. We called for the engineer to come up and fix it. They took out the stopper. The room had strands of hair all around it. The toilet seat was moving. Wasn't a terrible stay, but definitely wasn't the best. I wouldn't stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Worrell, your insights are invaluable. It's unfortunate to hear of your less than satisfactory experience with us. Issues concerning the condition of the room have been noted and are being looked into by the management team. The instance involving the tub's slow drain certainly falls below the standards we aspire to maintain. We pride ourselves on maintaining an environment of cleanliness so know that the oversight you encountered is not our norm. We'd like to reassure you that we regularly update and maintain facilities but in light of your feedback we are considering ways to improve and to prevent similar issues in the future. Although we regret that you feel your stay didn't meet your expectations, we learn from every feedback and continuously strive to provide our guests with a better experience. We hope for another opportunity to exceed your expectations and change your perspective about the hotel.

10/10 Excellent

Aida

Travelled with family
Liked: Property conditions & facilities
Beachfront and clean
Stayed 5 nights in Mar 2024
Response from Customer Service on 30 Apr 2024
Aida, it's wonderful to hear your positive remarks regarding your stay at Royal Palm South Beach Miami. We're delighted you appreciated our pristine beachfront location. Maintaining high cleanliness standards is paramount to us and your recognition is greatly appreciated. We look forward to welcoming you back, and making your next visit even more memorable.

8/10 Good

javier

Stayed 2 nights in Apr 2024
Response from Customer Service on 18 May 2024
Thank you for the great rating, Javier!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Royal Palm South Beach Miami. We'd like to share an even better experience with you soon.

6/10 Okay

Kay

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate you leaving your feedback with us, Kay.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Bobby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room I stayed in, very satisfied!!
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Bobby, it's wonderful to hear that you had such a great experience at the Royal Palm South Beach Miami. Your satisfaction is of utmost importance to us, and we're thrilled that our room lived up to your expectations. We strive to create a comfortable and enjoyable environment for all of our guests, and your feedback affirms our team's hard work. We would be delighted to welcome you back for another stay in the future!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Andre, we're delighted to hear that your time at Royal Palm South Beach Miami was exceptional. It's wonderful to know that our unique combination of beachside charm and exemplary service succeeded in creating a memorable experience for you. We sincerely value your feedback, and look forward to making your next stay with us even more enjoyable.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice. The rooms seem a little than most hotels on Collins which is very much appreciated. The staff are kind and friendly an overall nice girls trip or family vacation spot.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Jennifer, we sincerely appreciate your stellar feedback regarding your stay at the Royal Palm South Beach Miami. It brings us joy to know that you found our accommodations spacious, a contrast that you've appreciated compared to the majority on Collins Avenue. Our team members work hard to maintain a friendly and kind ambiance, we're delighted their efforts enhanced your satisfaction during your girls trip or family vacation. Your gratifying remarks affirm that we are achieving our goal of providing exceptional experiences. We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Maryam

Stayed 5 nights in Apr 2024
Response from Customer Service on 9 May 2024
Maryam, it's a joy to see that your stay with us at the Royal Palm South Beach Miami was a stellar one. We constantly strive to create a fantastic experience for each guest, and we're thrilled our efforts resonated with you. Truly, your positive rating means the world to our team members. We're eager for your next visit, as it would be a pleasure to host you once again in our resort’s refreshing ambiance and seaside charm. Until then, take care.

2/10 Terrible

Naveen

Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May 2024
Naveen, it's evident from your rating that your experience at our hotel didn't meet expectations. Even though no specific issues were mentioned, we value all feedback to enhance our services. We encourage our guests to give specific details about their stay to help us, and so we can directly address any areas of concern. Regardless, we express regret for any inconveniences experienced and hope to have an opportunity to improve your perceptions in the future.

8/10 Good

Catherine, Knoxville

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Catherine, thank you for choosing the Royal Palm South Beach Miami for your recent stay and for taking the time to rate your experience. We're delighted that your visit met your expectations and hope that our hotel enhanced the enjoyment of your time in Miami. Whether you were captivated by our Art Deco architecture, the stunning sea views, or the hospitality extended by our team members, it would be our pleasure to welcome you back for another memorable stay. We're always eager to make your time with us feel special and distinct.

10/10 Excellent

Vi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Vi, we're thrilled to hear you enjoyed your stay at the Royal Palm South Beach Miami. It's always a pleasure to offer our guests a comfortable and pleasing experience. We appreciate you taking the time to share your impressions and look forward to making your future visits just as enjoyable. Thank you!

10/10 Excellent

claudia, Independence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Thanks for the fantastic rating, Claudia!It's outstanding we could exceed your expectations during your stay at Royal Palm South Beach Miami. We're all looking forward to your next stay with us.

10/10 Excellent

Hashim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, amazing beach front hotel with plenty of walkable shopping and dining nearby!
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Hashim, it's great to hear you found the beachfront location of Royal Palm South Beach Miami to be advantageous, coupled with an excellent selection of shopping and dining options within walking distance. We're absolutely delighted that our team members were able to contribute positively to your experience. Your kind review is much appreciated, and we can't wait to welcome you back to the Royal Palm South Beach Miami for another fantastic stay.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Price was very reasonable.
Stayed 6 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Alex, we're thrilled to hear that the strategic location and affordable pricing of Royal Palm South Beach Miami met your expectations. Our aim is to provide excellent value in one of Miami's most desirable areas, and it sounds like we hit the mark during your stay. We look forward to potentially being your preferred choice of accommodation the next time your travels bring you to South Beach.