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Reviews of Best Western Plus Miami Airport North Hotel & Suites

3 out of 5
Best Western Plus Miami Airport North Hotel & Suites
131 Fairway Drive, Miami Springs, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1437 out of 2561 reviews" "
Rating 8 - Good. 707 out of 2561 reviews" "
Rating 6 - Okay. 236 out of 2561 reviews" "
Rating 4 - Poor. 101 out of 2561 reviews" "
Rating 2 - Terrible. 80 out of 2561 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in May 2024

6/10 Okay

Warren

Business traveller
Disliked: Cleanliness, staff & service
The airport shuttle driver on the evening of May 2nd was abrupt and rude. With no luggage assistance at the airport and him insisting I didn't call for a pickup when I in fact did call. Really left a poor taste and would not stay there again
Stayed 1 night in May 2024

2/10 Terrible

Amara

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Free Airport shuttle isn’t on a regular rotation like the other hotels. You have to call and book a time scheduled in half hour blocks. Even though I tried to flag down the shuttle at the airport it didn’t stop. So I paid $20 in a cab to get to the hotel. The staff was very unapologetic and non chalant checking in. They don’t offer late checkout options. Not even a bottle of water or tea bag in room. I WILL NOT BE RETURNING !
Stayed 1 night in May 2024
Response from LM on 7 May 2024
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered with our airport shuttle service and for the lack of responsiveness from our staff during check-in. Your feedback regarding the shuttle scheduling and staff attitude is concerning, and we will address these issues internally to ensure a smoother and more accommodating experience for our guests in the future.We regret that we were unable to meet your expectations regarding late checkout options and in-room amenities. We understand the importance of these details in enhancing our guests' experience, and we will certainly take your comments into consideration as we strive to improve our offerings.We appreciate your valuable feedback, and we're sorry to hear that you won't be returning. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out.

6/10 Okay

teodoro

Xxxx
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Pasindu

Liked: Cleanliness, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel.

2/10 Terrible

Manreet, woodstock

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Oljan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the hotel is situated in an industrial area where walking (to a restaurant) at night was scary.
Stayed 1 night in May 2024
Response from LM on 7 May 2024
I'm sorry to hear that your experience was marred by the location. It can be unsettling to navigate through unfamiliar or dimly lit areas, especially at night. Perhaps the hotel management could provide some guidance or transportation options for guests looking to explore dining options outside of the immediate vicinity. Your feedback could also be valuable for future guests who prioritize safety when choosing accommodations.

10/10 Excellent

Kalsey, Grand Turk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it was close to the airport and there were several places to dine within walking distance. Also I like the fact that there you can get an airport shuttle to and from the airport if needed and free breakfast is offered. The staff was very pleasant and friendly and the rooms were very clean.
Stayed 1 night in May 2024
Response from lm on 7 May 2024
We're thrilled to hear that you enjoyed your stay with us! It's great to know that our convenient location near the airport and dining options made your stay more enjoyable. We're glad you found our airport shuttle service and complimentary breakfast helpful, and we're delighted that our staff made a positive impression on you with their friendliness and hospitality. Thank you for highlighting our clean rooms as well. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Ronald

Travelled with group
Liked: Amenities
It’s nice and clean
Stayed 1 night in May 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

6/10 Okay

Brian

Travelled with partner
Disliked: Staff & service, amenities
When we arrived we were told that we had to wait while other guests were checked in, which we understood. I didn’t understand why it was taking an average of 20 minutes per guest or why the staff had time to chat for several minutes between checking guests in.
Stayed 2 nights in Apr 2024
Response from lm on 7 May 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the check-in process. Ensuring a smooth and efficient check-in experience is important to us, and we're sorry to hear that there were delays during your visit. We'll review your concerns with our staff to ensure that we maintain a high level of service and efficiency in all guest interactions. Your feedback is valuable to us, and we appreciate the opportunity to improve. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Great hotel to spend the night either before or after flight. The young man on the desk ( dark curly hair) was really welcoming, even though we arrived at 11.30 in the evening. Rooms are large and clean. Hotel needs a bit of TLC but there is a pool and breakfast is more than adequate. Value for money is excellent.
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
Thank you for your glowing review! We're delighted to hear that you had a pleasant experience with us and that our staff, made you feel welcomed even during a late arrival. It's fantastic to know that you found our rooms spacious and clean, and that you enjoyed our pool and breakfast offerings. Your feedback regarding the need for some TLC is duly noted, and we're continuously working to enhance our facilities for the comfort of our guests. We're thrilled that you found value in your stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

marcella

Travelled with family
Older hotel but the rooms were clean.
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

dygretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. This was the best hotel experience i have had in a long time. They thought of many things to make the stay better. I was impressed that Abraham, the shuttle driver gave us a map of surrounding places to eat and shop near the hotel and also gave us menus for deluvery since we were hungry. They were very attentive during breakfast and kept the area very clean. The hotel was very clean and updated.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
Thank you for taking the time to share your glowing feedback with us! We are thrilled to hear that your recent stay was the best hotel experience you've had in a long time.It's fantastic to know that Abraham, our shuttle driver, went above and beyond to enhance your stay by providing recommendations for nearby dining and shopping options. We're delighted that his thoughtful gesture made your experience more enjoyable.We're also pleased to hear that you found our breakfast service attentive and the area well-maintained. Maintaining cleanliness and providing excellent service are top priorities for us, and we're glad to hear that our efforts were appreciated.Your kind words about the cleanliness and modernity of our hotel are greatly appreciated. We strive to create a comfortable and welcoming environment for all our guests, and it's rewarding to hear that we succeeded during your stay.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Rito

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with airport shuttle and shuttle option to cruise port.
Stayed 1 night in Apr 2024

8/10 Good

Ludmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Check in Staff were very friendly
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

Jamie

Stayed 1 night in Feb 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean hotel… the only problem…. The 4th floor smelled a bit like dog… not in my room but in the hallway
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

nina michelle

Professional - Clean -
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Siyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

Vladimir

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Courtney

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, welcoming and accommodating. Proximity to the airport
Stayed 2 nights in Apr 2024
Response from LM on 7 May 2024
It sounds like you've had a positive experience with the staff being friendly, welcoming, and accommodating. Being close to the airport is definitely a plus for convenience! Whether you're traveling for business or pleasure, having a welcoming atmosphere and easy access to transportation can make a big difference in your overall experience.

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean the hotel is beautiful every one is so nice including the housekeeper. Will stay again.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
That's wonderful to hear! A clean room and a beautiful hotel definitely enhance the overall experience. It's great that everyone, including the housekeeper, contributed to making your stay enjoyable. It sounds like you've found a place you'd like to return to in the future!

10/10 Excellent

Oscar

Liked: Staff & service
Y
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

6/10 Okay

Edwina

Travelled with family
Liked: Staff & service
The property was ok. Convenient to the Airport. It’s old and needs to be updated. The continental complementary breakfast was sub par and I usually like Best Western breakfast. Staff was nice.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It sounds like the convenience to the airport was a highlight for you, but it's disappointing to hear that the property feels outdated and in need of updates. A subpar continental breakfast can also affect the overall experience, especially if you're used to better offerings from the Best Western brand. It's good to hear that the staff was still accommodating despite these issues. Your feedback is valuable for both the hotel management and potential future guests.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice but the area around the hotel was a little seedy. .
Stayed 1 night in Mar 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet, comfortable and the staff were really friendly. The property is a bit dated and there could be a bit of tlc - there was a bit of rust in the tub and some grout missing but it was clean. It was perfect for the night before a flight. Easy enough to get the free transportation to and from the airport. Plenty of Ubers around if you need to head out elsewhere. Cost about $35 to aventura mall. Had to pay $50 for some Amazon deliveries as they arrived early and had more than 10 which is fine but I didn’t see this on the Expedia page, it’s only on the hotel website. All deliveries were accounted for. I had forgotten about the included breakfast, but it looked ok as I rushed out to the airport!
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It sounds like overall you had a comfortable stay, with a clean and quiet room, friendly staff, and convenient transportation to the airport. While the property might be a bit dated and could use some maintenance, it served its purpose well for a night before your flight. It's good to know that there are alternative transportation options like Uber available if needed. Thanks for sharing your experience, including the note about the unexpected charge for Amazon deliveries. That information could be helpful for others planning a stay.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I arrived, the staff was very welcoming and helpful. The room was clean, comfortable and very quiet; never heard an airplane! The staff arranged for my airport shuttle which was on time (with a courteous driver). I left early so I can't comment on breakfast. I absolutely would stay there again.
Stayed 2 nights in Apr 2024
Response from LM on 7 May 2024
It sounds like you had a fantastic experience from the moment you arrived! A warm welcome and helpful staff can really set the tone for a great stay. It's wonderful to hear that your room was clean, comfortable, and quiet, providing a peaceful environment despite the proximity to the airport. And it's always a relief when transportation arrangements go smoothly, especially for early departures. Thanks for sharing your positive experience, and it's great to hear that you would choose to stay there again in the future!

8/10 Good

Janie, Sturgeon Lake

Travelled with family
Liked: Cleanliness, staff & service
Great transport to and from airport. No meatless egg option for breakfast.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It's great to hear that you had a positive experience with the transportation to and from the airport. However, it's unfortunate that there wasn't a meatless egg option available for breakfast. Dietary preferences and restrictions are important considerations for many travelers, so it would be beneficial for the hotel to provide more diverse breakfast options to accommodate all guests. Your feedback is valuable, and it could help the hotel improve their offerings in the future.

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Sol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was walking distance to restaurant and convenience stores. Hotel was clean and quiet location. The view to the golf course was a plus.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It sounds like you had a convenient and pleasant stay! Being within walking distance to restaurants and convenience stores can make a trip much more convenient. A clean and quiet hotel in a serene location adds to the overall experience. And having a view of the golf course is definitely a nice bonus! Thanks for sharing your experience.

10/10 Excellent

gena

Travelled with family
Liked: Staff & service
Friendly staff
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

Stephanie

Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is looking to help you and give advise.
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great until we hopped into a shuttle headed to the port when we thought it was going to the airport; suggest these shuttles make clear the destination
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It sounds like there was some confusion with the shuttle destination, which can definitely be frustrating. Clear communication about shuttle destinations is essential to avoid misunderstandings and ensure a smooth experience for guests. Providing clear signage or verbal announcements can help guests know exactly where each shuttle is headed. Thanks for sharing your experience; your feedback could help improve the shuttle service for future guests.

10/10 Excellent

CRYOLOGISTICS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for business travel
Stayed 1 night in Apr 2024
Response from lm on 7 May 2024
We extend our gratitude for choosing to stay at Best Western Plus.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly, a great stay. I would definitely stay here again. Clean, easy, good breakfast, no complaints from me.
Stayed 1 night in Apr 2024
Response from LM on 7 May 2024
It's fantastic to hear that you had a surprisingly great stay! Clean accommodations, ease of stay, and a satisfying breakfast can truly make a difference in your overall experience. It's wonderful to know that you would choose to stay there again in the future. Thank you for sharing your positive feedback!

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien
Stayed 2 nights in Apr 2024
Response from LM on 17 Apr 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because we had an early flight the next day. it worked out so well. All the staff were very friendly and worked very hard to accommodate everyone. The room was modern and up to date and had a fridge, microwave, coffee maker, and coffee.
Stayed 1 night in Apr 2024
Response from LM on 17 Apr 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked the hotel's cleanliness, friendly hospitality, service, and facilities and that our accommodations fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area

8/10 Good

Bruce, Burlington

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is close to airport for early flights
Stayed 1 night in Apr 2024
Response from LM on 17 Apr 2024
We appreciate your choice to stay at The Best Western Plus Miami Airport North Hotel & Suites and for sharing your feedback with u

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Parking was free and the included breakfast was great!
Stayed 1 night in Mar 2024
Response from LM on 17 Apr 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

10/10 Excellent

Philip

Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel

8/10 Good

Lauren

Stayed 1 night in Apr 2024
Response from lm on 6 May 2024
Thank you for staying at The Best Western Plus Miami Airport North Hotel & Suites and taking the time to review our hotel