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Reviews of Coral Reef at Key Biscayne

3 out of 5
Coral Reef at Key Biscayne
303 Galen Dr., Key Biscayne, FL

Reviews

7.2

Good

Rating 10 - Excellent. 200 out of 709 reviews" "
Rating 8 - Good. 212 out of 709 reviews" "
Rating 6 - Okay. 135 out of 709 reviews" "
Rating 4 - Poor. 85 out of 709 reviews" "
Rating 2 - Terrible. 77 out of 709 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anton

Stayed 4 nights in Apr 2024
Response from AU on 3 May 2024
Thank you for staying with us.We hope e can serve you in another opportunity !

10/10 Excellent

Tyler

Stayed 4 nights in Apr 2024
Response from AU on 1 May 2024
Thank you for staying with us.We appreciate your feedback !

6/10 Okay

Damon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Consuelo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Given the very limited options in Key Biscayne, this is a decent choice for budget minded folks. I was nervous reading some of the reviews, but I found the property clean, outlets worked and the AC was excellent. It is definitely an older property that could use some updates, but the staff was friendly and responsive once we arrived. It's not the Ritz Carlton, but if you want an inexpensive stay with beach access, this works well!
Stayed 3 nights in Apr 2024
Response from AU on 26 Apr 2024
Thank you for staying with us.We appreciate your feedback !

6/10 Okay

mehmet, istanbul

Travelled with family
Liked: Cleanliness, staff & service, amenities
The freezer wasn't working
Stayed 1 night in Apr 2024

2/10 Terrible

PAUL

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Elina

Stayed 1 night in Apr 2024
Response from AU on 6 Apr 2024
Thank you for staying with us.We appreciate your feedback !

8/10 Good

Michael

Liked: Cleanliness, staff & service
No hot water in shower. Fridge didn’t get very cold
Stayed 1 night in Mar 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet nice location beautiful pool and units. Kinda far from stuff
Stayed 2 nights in Feb 2024

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room . Pool was wonderful and quiet . Easy and close private beach access
Stayed 8 nights in Mar 2024

2/10 Terrible

Marketa, Sound Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were immediately struck by confusion. There was no clear signage indicating that we had arrived at our destination—quite unsettling when you expect the welcoming banner of a reputable establishment. We were left second-guessing whether we'd made the correct entrance. We barely stifled our disbelief as we reluctantly ventured into the lobby. There, professionalism and cleanliness seemed to lack any sort of priority. The aroma that greeted us was a mix of stale air and an undefinable, offensive odor. The feeling of neglect was inescapable, and things only spiraled downward from there. The elevator's interior was appalling, bearing marks of long-neglected maintenance. A sense of disgust crept over us, and trepidation grew at what awaited us in our supposedly curated room. Nothing could have prepared us for the sight that met our eyes as we opened our room door. Instead of a spruced-up and welcoming space as advertised, we were slammed with a stench that could only be described as a fusion of decay and neglect. The room was a far cry from the beautiful pictures we'd seen on Expedia. From the filthy carpets to the dingy bedding, it seemed as though no effort had been made to clean or upkeep the room for decades. We noted broken tiles, stains, and a general lack of hygiene that was nothing short of shocking. Nothing like the pictures! The worst experience I ever had! To those considering a stay here, I implore you—look elsewhere.
Stayed 2 nights in Mar 2024

4/10 Poor

Nigel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wast of time and money don't worth the price
Stayed 3 nights in Mar 2024

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had ppl living there is was like condo style the lock an the front door was veey flimsy you couldn't get in contact with anyone the front desk was closed at 830 although they claimed it was open till 1130pm there was hair from rhe previous person. They wasn't cleaning or straighten up your room claiming because of covid it had a old smell in the room in all it was a very old and derelict look place rules it's an excuse the y
Stayed 3 nights in Mar 2024

8/10 Good

Mark, Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is nice but not heated. Gets you back in your body. Very nice staff. Rooms are a bit dated and could use an update but very good value for money!
Stayed 2 nights in Mar 2024
Response from AU on 17 Mar 2024
Thank you for staying with us.We appreciate your feedback !

2/10 Terrible

Stephen

Disliked: Staff & service, amenities, property conditions & facilities
Property had no record of the reservation. It took me 4 hours and 3 phone calls to expedia to get it sorted out. VERY DISAPPOINTED!
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious. Air conditioning not too effective on upper level. Very strong smell in the unit despite appearing clean. Awesome 5 minute walk to beach.
Stayed 3 nights in Mar 2024
Response from AU on 11 Mar 2024
Thank You !We appreciate your feedback !

8/10 Good

Lora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, so close to beach and dining. Wish there was hand soap and better water pressure in bathroom.
Stayed 2 nights in Mar 2024
Response from AU on 17 Mar 2024
Thank you for staying with us.We appreciate your feedback !

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private beach area was my favorite part of the property. The staff was really nice and Roberto was a very good host.
Stayed 3 nights in Feb 2024
Response from AU on 17 Mar 2024
Thank you for staying with us.We appreciate your feedback !

2/10 Terrible

shannon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smell , unresponsive
Stayed 2 nights in Feb 2024

8/10 Good

Maria, Winter Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Our loft apartment was accurate according to the description. Very clean. Quiet. No issues with property. Minimal kitchen or apartment amenities. The staff was very accommodating and gave good local recommendations. I would certainly go back, it's a good value.
Stayed 3 nights in Feb 2024

6/10 Okay

Carey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is an apartment complex and it was kind of cool to have a whole apartment and not be in a hotel. But they were lacking. There is a 1" gap under the front door where you can fit fingers in. No stopper in the kitchen sink. The kitchen faucet leaks HORRIBLY. The water goes all over the kitchen counter. No towels provided for the kitchen. The dishwasher soap left on the counter was compromised and ruined. The silverware left for us to use was dirty. No hand towels provided for the bathroom. The living room TV does not work by the remote, you have to use the buttons on the TV. The glass on the TV table is not properly installed. The safe is locked shut and cannot be opened. The furniture is nice but the building is aged and needs to be updated. The kitchen needs to be better stocked and the front door needs to be replaced.
Stayed 4 nights in Feb 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
They need to fix the pool area and make it heated also. They need luggage holders for suitcases and more hangers in the closet. We didn’t get any towels or cleaning the whole week we were there but still pay for it.
Stayed 7 nights in Feb 2024

4/10 Poor

Greg

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Refrigerator did not work was very warm inside and smelled. Unable to use and lost food we had with us during our stay. AC was set at 77 and it was warm inside the 2 story room. Lowered AC temp but not working. Overall 1 star. Staff was good. Someone needs to go through every room and pay attention to detail and make sure everything works.
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit we stayed in had a terrible musty odor. The toilet didn’t flush well and the shower barely had any water pressure. We did mention the toilet and shower issue to the staff. We were told maintenance would check it out but they never did. Also, the unit was very outdated with very minimal uncomfortable furniture. The kitchen cabinets were falling apart and dirty. I would not recommend staying here. The parking and location were the only positives.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AU on 8 Feb 2024
Thank you for staying with us.We hope we can serve you in another opportunity !

6/10 Okay

Elyssa, Brooklyn

The smoke alarm low battery went off every night at 2 am making for a poor night’s sleep. They changed the battery but it was still broken. No one is there working on Saturdays to address issues.
Stayed 3 nights in Feb 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AU on 5 Feb 2024
Thank you for staying with us.We appreciate your feedback !

10/10 Excellent

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfectly located if you love the beach, park, and shopping all within a walkable distance.
Stayed 1 night in Jan 2024
Response from AU on 25 Jan 2024
Thank you for staying with us.We appreciate your feedback !

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Just the basics - and barely that
These are more like apartment/inns, and the condition of my room, at least, was not great. Lights didn't work, and the place wasn't clean when I arrived. Reception wasn't open (it was late) and the room was just open with the keys on the table - not particularly safe or secure. Only stay here if you absolutely must.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for an awesome location. A block from the beach, parks and stores. Big suites and clean. Friendly staff.
Stayed 1 night in Dec 2023
Response from AU on 9 Jan 2024
Thank you for staying with us.We appreciate your feedback !

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from AU on 25 Jan 2024
Thank you for staying with us.We appreciate your feedback.

2/10 Terrible

Mary

Stayed 3 nights in Dec 2023

8/10 Good

Karl

Stayed 4 nights in Dec 2023
Response from AU on 9 Jan 2024
Thank you for staying with us.We appreciate your feedback !

4/10 Poor

Thad

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's been going downhill for a longtime, and now bottomed out-- it has officially entered "a dump" status.
Stayed 1 night in Dec 2023

8/10 Good

Aleksandra

Stayed 11 nights in Dec 2023
Response from AU on 25 Jan 2024
Thank you for staying with us.We appreciate your feedback.

2/10 Terrible

Lakshmangowda, Pittsfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has to be removed from your list. It is a dangerous place. Please don’t list, it causes grave danger to decent families. Please please remove this property from list.
Stayed 2 nights in Dec 2023

10/10 Excellent

alexandre

Stayed 2 nights in Dec 2023
Response from AU on 23 Dec 2023
Thank you for staying with us.We appreciate your feedback !

2/10 Terrible

Anastasia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay…
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from AU on 16 Dec 2023
Thank you for staying with us.We appreciate your feedback !

4/10 Poor

Julie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Needs Renovated
The property was in a good location but the room itself was uncomfortable and in poor condition. The rooms need renovated and new furnishings.
Stayed 5 nights in Dec 2023

10/10 Excellent

Gian Carlo

Stayed 2 nights in Dec 2023
Response from AU on 9 Jan 2024
Thank you for staying with us.We appreciate your feedback !

10/10 Excellent

Rilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location on Key Biscayne. They are great little apartments with everything you could need. I will be back.
Stayed 2 nights in Dec 2023
Response from AU on 16 Dec 2023
Thank you for staying with us.We appreciate your feedback !

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay to avoid high end expensive hotels in this island.
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great but that’s it! Called ahead three times and sent to voicemail. Floors were so disgusting!!! Housekeeping started harassing us at 10am but check out was 11. No coffee no water. Bed terribly uncomfortable. No soap. Moldy smell and had a horrible sinus attack after 1 night.
Stayed 1 night in Dec 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are clean and good. For the price the property needs renovation, it feels very 80's.
Stayed 2 nights in Nov 2023
Response from AU on 4 Dec 2023
Thank you for staying with us.We appreciate your feedback.

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AU on 27 Nov 2023
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Harriett Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The stay was lovely. The facility is older but very nice. Roberto greeted us as we approached the office. The check in was pleasant and low key. Plan to stay here again next year for the concert.
Stayed 2 nights in Nov 2023
Response from AU on 15 Nov 2023
Thank you for staying with us.We appreciate your feedback !

6/10 Okay

Caroline

Travelled with family
Disliked: Property conditions & facilities, room comfort
Super old, ancient uncomfortable bed
Stayed on Key Biscayne for a music festival. This condo is at least 50 years old and prob never renovated. The bed was horribly uncomfortable and any movement by my partner woke me up. No soap in bathroom, one roll of toilet paper. It has a kitchen but barely equipped with kitchenware. Unit was clean at least. Location is great.
Stayed 3 nights in Nov 2023
Response from AU on 15 Nov 2023
Thank you for staying with us.We appreciate your feedback !