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Reviews of Cottages El Portal

3 out of 5
Cottages El Portal
8840 NE 2nd Ave, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 144 out of 212 reviews" "
Rating 8 - Good. 47 out of 212 reviews" "
Rating 6 - Okay. 13 out of 212 reviews" "
Rating 4 - Poor. 6 out of 212 reviews" "
Rating 2 - Terrible. 2 out of 212 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jackson

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good price
Stayed 3 nights in Mar 2024
Response from Mike Luis on 2 Apr 2024
Thanks

10/10 Excellent

Elizabeth

Stayed 4 nights in Feb 2024
Response from Mike Luis on 2 Apr 2024
Thanks

2/10 Terrible

arsalah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was very old than the pictures that I saw at the time of booking, bad smell at the room, homeless people around, the remote for the TV was not working, bad smell on the bathroom, the property team does not pick up any call and they don’t hear your problem. But the lady in the housekeeping department was very nice and kind.
Stayed 5 nights in Feb 2024
Response from Mike Luis on 8 Feb 2024
This review is in retaliation for not granting your request for a refund based on false claims.After two nights, you wanted to cancel and get a refund, claiming that the cottage was dirty.When the housekeeper offered to help, you told her that everything was fine.The housekeeper reported that you wanted to leave and your husband wanted to stay...you both stayed for 5 nights.The property is four blocks from the police station and is not near any homeless people.

8/10 Good

Chesney

Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Jan 2024
Response from Mike Luis on 22 Jan 2024
Thanks...best regards.

10/10 Excellent

sylvain

Liked: Cleanliness, room comfort
nice place love It, but answer to urgent call.
just no communication with the host, no answer to my call
Stayed 3 nights in Dec 2023
Response from Mike Luis on 29 Dec 2023
Thanks for the great review.Best regards.

8/10 Good

Heather

Business traveller
Liked: Cleanliness, room comfort
Great little place!
We were pleased with our stay. The layout was a bit tight but was fine. The bed was very comfortable and the full kitchen was useful. We loved the back patio area, very relaxing. The parking was also convenient.
Stayed 3 nights in Sep 2023
Response from Mike Luis on 19 Sept 2023
Thanks for the kind words...best regards.

6/10 Okay

Denzie

Stayed 3 nights in Jun 2023
Response from Mike Luis on 2 Jul 2023
Thanks...best regards

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Mike Luis on 20 Jun 2023
Thanks...best regards.

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Mike Luis on 5 Jun 2023
Thanks...best regards.

8/10 Good

Jill Lynn Boyles

Stayed 3 nights in May 2023
Response from Mike Luis on 20 Jun 2023
Thanks...best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Mike Luis on 8 May 2023
Thanks for the great review...best regards.

8/10 Good

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Grounds were well kept and it was nice to have access to a washer n dryer on vacay
Stayed 3 nights in Apr 2023
Response from Mike Luis on 1 May 2023
Thanks for the kind words...best regards.

8/10 Good

Salomon

Travelled with family
Good, but terrible mattress
Good location, quiet tiny house. Only issue were bugs around the property and a mattress with no central support. Good stay overall.
Stayed 5 nights in Apr 2023
Response from Mike Luis on 26 Apr 2023
Thanks for the kind words and valuable feedback.The property is treated for pests every other week.The housekeeper inspected the bed frame and confirmed that it had the support wood slats.Best regards.

6/10 Okay

RITESH

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Mike Luis on 5 Jun 2023
Thanks...best regards.

10/10 Excellent

KRISHNA

Business traveller
Liked: Cleanliness, room comfort
Everything was great with clear communication.
Stayed 2 nights in Apr 2023
Response from Mike Luis on 24 Apr 2023
Thanks for the kind words...best regards.

8/10 Good

Mrs Elsa V

Travelled with family
Liked: Cleanliness, room comfort
My honest opinion
Overall the Cottages was great. Internet was not good. Has hard to communicate with family and friends. Or browse anywhere else for that matter. I suggest for visitors, giving them option to get faster internet with a fee. Other than internet issues i would stay everytime i visit the area. Ms Mercedes, thanks for so kind and helpful
Stayed 4 nights in Apr 2023
Response from Mike Luis on 12 Apr 2023
Thanks for the kind words and valuable feedback.AT&T was having problems with the internet in the area, which was repaired by AT&T.Apologies for the inconvenience...best regards

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, room comfort
Relaxing and very affordable
Really nice to have a studio apartment while traveling for weeks. Cute, fun funky throwback. Excellent communication and cold a/c. Street is noisy in day, fine at night. Owner put in double pane too.
Stayed 3 nights in Apr 2023
Response from Mike Luis on 11 Apr 2023
Thanks for the kind words...best regards.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a very nice place with easy check-in and parking. Bed was comfortable and the place was very clean. We'd definitely stay here again if in the area.
Stayed 3 nights in Mar 2023
Response from Mike Luis on 27 Mar 2023
Thanks for the kind words...best regards.

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, room comfort
Great accommodations!
This cottage was perfect! It was clean and had everything we needed to make our stay comfortable. I would have stayed longer if there was availability
Stayed 6 nights in Mar 2023
Response from Mike Luis on 19 Mar 2023
Thanks for the kind words...best regards.

10/10 Excellent

Dadley

Stayed 1 night in Mar 2023
Response from Mike Luis on 6 Apr 2023
Thanks...best regards.

10/10 Excellent

Kendra

Liked: Cleanliness, room comfort
Excellent place!
Excellent stay! Room was very clean, the kitchen was stocked with utensils and cookware you need, and the area is safe. I really loved my stay there. Communication was great! Great instructions on exactly how to get to property and what to expect. Property is gated in too which is great! Parking available.
Stayed 3 nights in Mar 2023
Response from Mike Luis on 14 Mar 2023
Thanks for the kind words...best regards.

10/10 Excellent

Nilda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay no complaints
Stayed 2 nights in Mar 2023
Response from Mike Luis on 8 Mar 2023
Thanks for the kind words...best regards.

10/10 Excellent

Keith

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Mike Luis on 24 Feb 2023
Thanks for the great review...best regards.

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, room comfort
Super clean, spacious, Kitchen had all the necessary meal creating items. Bed super soft. If you need a firm mattress,maybe request it. Mike was responsive, accomodating and extra pleasant to speak with. A gorgeous location in miami. Will definetly go back!
Stayed 2 nights in Feb 2023
Response from Mike Luis on 17 Feb 2023
Thanks for the kind words...best regards.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Nice place!
It was a nice stay. I recommend.
Stayed 3 nights in Feb 2023
Response from Mike Luis on 17 Feb 2023
Thanks for the kind words...best regards.

10/10 Excellent

Emerson

Stayed 1 night in Jan 2023
Response from Mike Luis on 9 Feb 2023
Thanks for the review...best regards.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quick and efficient communication for check in and looked freshly cleaned when we arrived
Stayed 1 night in Jan 2023
Response from Mike Luis on 29 Jan 2023
Thanks for the kind words...best regards.

10/10 Excellent

monish

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2023
Response from Mike Luis on 24 Jan 2023
Thanks for the kind review...best regards.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, room comfort
HIGHLY RECOMMENDED
Stayed 2 nights in Jan 2023
Response from Mike Luis on 19 Jan 2023
Thanks for the great review and kind words...best regards.

10/10 Excellent

Batbara

Stayed 2 nights in Dec 2022

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and clean,
Stayed 2 nights in Dec 2022
Response from Mike Luis on 1 Jan 2023
Thanks for the kind words...best regards.

2/10 Terrible

Daniel

Stayed 3 nights in Dec 2022
Response from Mike Luis on 16 Mar 2023
There is no record of you staying at the property.

10/10 Excellent

Lubano

6/10 Okay

maria tereza b

Liked: Cleanliness
Disliked: Room comfort
Everything was fine except for the sagging mattress which affected immensely my quality of sleep, being tired every morning after a restless night.
Stayed 3 nights in Nov 2022
Response from Mike Luis on 28 Nov 2022
Thanks for valuable feedback. This is your 5th stay at the Cottages and 1st comment about the mattress. The mattress is a Sealy Eurotop medium firm.I inspected the mattress and found it to be in good condition after 3 years of use.Best regards.

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cottages were nice and secure … the courtyard was so very pretty. Loved that you had a back door right to the courtyard. Also loved that there were laundry facilities available
Response from Mike Luis on 3 Nov 2022
Thanks for the kind words...best regards.

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for it’s price! Very nice area.
Stayed 2 nights in Oct 2022
Response from Mike Luis on 28 Nov 2022
Thanks for the kind words...best regards.

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Safe & clean accomodation. Perfect for short stays
Stayed 1 night in Oct 2022
Response from Mike Luis on 28 Nov 2022
Thanks for the kind words...best regards.

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Ok
Good location, terrible bed and the air conditioning was either full blast or no air moving at all.
Stayed 2 nights in Aug 2022
Response from Mike Luis on 17 Aug 2022
Thanks for the kind words and valuable feedback. The air conditioner has setting for the fan speed. The mattress is a Sealy Eurotop that is 3 years old. Best regards.

10/10 Excellent

Robert

Stayed 6 nights in Jul 2022
Response from Mike Luis on 6 Aug 2022
Thanks for the kind review...best regards.

10/10 Excellent

Joy, Oswego

Liked: Amenities, property conditions & facilities
I enjoyed my stay at this property. Mike was good in his communication. The area was also safe, and parking was good. The apartment itself was clean and comfortable.
Stayed 3 nights in Jun 2022
Response from Mike Luis on 6 Aug 2022
Thanks for kind words...best regards

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
we only stayed a few days, but overall, it was a very nice place to stay. would recommend and stay there again should the chance arise.
Stayed 2 nights in Jun 2022
Response from Mike Luis on 1 Jul 2022
Thanks for the kind words...best regards.

10/10 Excellent

Eimey

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great, plenty of parking space, cute little room with plenty of space. I was only there for one night but overall i enjoyed my stay.
Stayed 1 night in May 2022
Response from Mike Luis on 3 Jun 2022
Thanks for the kind words...best regards.

8/10 Good

Pedro Caraballo

Liked: Cleanliness
Stayed 2 nights in May 2022

6/10 Okay

Nicole

Travelled with partner
Liked: Amenities
My husband & I arrived at the cottage around 9pm in the evening, and everything was quiet and it was surprisingly easy to find! The area is nice so I felt comfortable. The cottages are cute and the kitchen was an added bonus. Downsides were fruit flies everywhere, and there was some sort of bug shell on the bed sheets, so I was uneasy all night and unable to fully get comfortable in bed. Made me worry about the cleanliness, although everything else appeared clean. The owner communicates well and sends correspondence about how to access the cottage, etc. which was appreciated. However, he didn’t apologize or seem to care too much about the concerns I had. So that was disappointing. Not sure if I’d stay here again.
Stayed 1 night in May 2022
Response from Mike Luis on 24 May 2022
Thanks for the kind words and valuable feedback. You notified me that you found a bug shell on the bed sheet and took a picture. I immediately thanked you for the feedback and asked you to send me the picture. You stated that you could not send the picture through the Expedia extranet, then, you left your review. Best regards

8/10 Good

Gabriel, Horizon City

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location could use some more electrical receptacles for working with laptops. Otherwise, WIFI was great. The air conditioner could use an update, it barely kept up with the temperature in the unit that I was in. Superior experience for the price. Will definitely return.
Stayed 3 nights in May 2022
Response from Mike Luis on 9 May 2022
Thanks for the kind words and valuable feedback. Best regards.

8/10 Good

Dolores

Liked: Cleanliness, amenities, property conditions & facilities
I like that each room felt private. Overall a pleasant stay; a I'd like to suggest placing sheer curtains over the big window because in order to have privacy I had to use the shade which made the room dark.
Stayed 3 nights in Apr 2022
Response from Mike Luis on 9 May 2022
Thanks for the kind words and valuable feedback. Best regards.

10/10 Excellent

Robert

Liked: Amenities, property conditions & facilities
Good and comfortable stay
Stayed 1 night in May 2022
Response from Mike Luis on 8 May 2022
Thanks for the kind words...best regards

10/10 Excellent

ida

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Cottages El Portal was amazing. It definitely exceeded my expectations. This place is a hidden gem in Miami. Mike was amazing with communication, check-in was a breeze and the neighborhood is very quiet and safe. I will definitely be staying again in the future.
Stayed 4 nights in Apr 2022
Response from Mike Luis on 4 May 2022
Thanks for the kind words...best regards.

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities
Excellent value for my 2-day visit to N Miami.
Stayed 2 nights in Apr 2022
Response from Mike Luis on 27 Apr 2022
Thanks for the kind words...best regards