Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of DUA Miami, Autograph Collection

4.5 out of 5
DUA Miami, Autograph Collection
1300 South Miami Avenue, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 615 out of 1002 reviews" "
Rating 8 - Good. 153 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 74 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing and the location makes it easy to get to dining options.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Angelo, we're thrilled you enjoyed your time at Dua Miami Brickell, An Autograph Collection Hotel, notably our pool area and convenient location. Our team members strive to make our guests' stays remarkable and we're glad we delivered. We hope to host you again in the future!

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor property
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Alan, we regret to hear your recent stay didn't meet your expectations. It's our goal to provide a top-notch experience and we apologize if this wasn't achieved. Please rest assured we're taking your feedback under careful consideration for future improvements. Thank you for providing your feedback.

10/10 Excellent

Holtian

Stayed 1 night in Apr 2024

10/10 Excellent

Justin, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Vladimir, thank you for taking the time to review your stay at Dua Miami Brickell, An Autograph Collection Hotel. We're pleased to hear that you had a satisfactory experience. We aim to make every stay a memorable one and your feedback certainly helps us in our continuous effort for improvement. Looking forward to welcoming you back soon!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Thanks for the perfect rating, Leo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Dua Miami Brickell, An Autograph Collection Hotel.Have a wonderful day!

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant on site. Bathroom could be cleaner. Maybe have options for tea rather than espresso. Mini fridge should be usable and not pushing items to sale. Did not recieve my Expedia VIP perk bottle of wine that was to be delivered to the room.
Stayed 3 nights in Mar 2024
Response from Rasheen Warmington - Front Office on 25 Mar 2024
Dear Craig,Thank you for choosing SLS Brickell Hotel & Residences.We apologize that your VIP perk was not delivered. We appreciate your feedback regarding having tea options instead of coffee. We will do our best to incorporate that change in the future.

2/10 Terrible

Mia

Disliked: Cleanliness, amenities, property conditions & facilities
The worst experience. Was put in an accessibility room, with no price reflection based on the room provided. No other options. Room was dirty - Called for luggage because i couldn’t do it on my own, took 30 minutes to have them brought down.
Stayed 1 night in Mar 2024
Response from Front Office Management on 25 Mar 2024
Dear Mia,Thank you for your feedback. We will use this very detailed review to improve.

10/10 Excellent

Alfred, Summerland Key

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Alfred, thank you for giving us a perfect rating! We're absolutely thrilled you enjoyed your stay at Dua Miami . We pride ourselves in providing our esteemed guests with memorable experiences. We are looking forward to serving you again soon!

8/10 Good

KIMANI

Stayed 5 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Kimani, thank you for choosing Dua Miami for your stay and for taking the time to rate us. We're thrilled to see that you had a positive experience and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Larry, it's fantastic to hear you had a top-notch stay at Dua Miami Brickell, An Autograph Collection Hotel. We appreciate your fantastic rating on Expedia and hope to welcome you back in the near future for another incredible experience. Safe travels!

10/10 Excellent

Edgar, Santo Domingo Este

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Allan D

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff treated us horribly. Rude and belittling. The room was slightly better than a motel room. Definitely will never stay there again.
Stayed 3 nights in Mar 2024
Response from Joyce Stephanie Perez on 5 Mar 2024
Dear Allan D, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Tevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at SLS. My room was beautiful, comfortable, and quiet. I will be booking with SLS again in the future.
Stayed 1 night in Mar 2024
Response from Joyce Stephanie Perez on 4 Mar 2024
Dear Tevin, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

6/10 Okay

Michelle

For the price point, I was extremely disappointed. The decor is dated and weird. The process was exhausting for me. I may need to try them again and see if it was just a one time thing but I was NOT impressed.
Stayed 3 nights in Feb 2024
Response from Joyce Stephanie Perez on 4 Mar 2024
Dear Michelle, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room at the SLS after another spot I had originally booked in the area went horribly wrong back in September (I know, I’m delayed writing this!). The staff here took SUCH good care of me. I can’t say enough about the front desk!! Always checked in on me and even fixed my room keys when I accidentally deactivated them ; ) the hotel driver, door man, lounge team, bartenders… everyone was fantastic and truly made my stay. Will be returning as a guest (or just to stop by to say hello) and would recommend to all friends/family. So appreciative of this team more than they know! Room, hotel, and gym were all super clean too! Thank you times a million! Saved my time in Miami for sure!
Stayed 4 nights in Sep 2023
Response from Joyce Stephanie Perez on 26 Feb 2024
Dear Gina, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Anastassia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Management on 25 Mar 2024
Dear Anastassia,Thank you for your feedback, we do hope to welcome you back to SLS Brickell very soon.

6/10 Okay

Larisa

Travelled with family
Liked: Cleanliness, amenities
Maid service horrible No one speaks English Restaurant wait staff very slow
Stayed 3 nights in Feb 2024
Response from Renata Ayutova on 19 Feb 2024
Dear Larisa, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite Miami hotel. Perfect location, great room, great towels great mattress. Big fan!
Stayed 2 nights in Feb 2024
Response from Joyce Stephanie Perez on 18 Feb 2024
Dear Brent, absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

4/10 Poor

Victor

Business traveller, Travelled with partner
Disliked: Cleanliness
arrived Sunday evening. Monday room was cleaned after 6:00 pm. Tuesday room was not cleaned. Had to ask for fresh towels. Coffee cups were dirty from use of previous day. Extension for checkout time only 30 minutes (11:30!)
Stayed 3 nights in Feb 2024
Response from Front Office Management on 16 Feb 2024
Dear Victor,Thank you for your feedback, we are sorry your stay was not absolutely amazing. Please note that we will use the information shared to improve in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but expected more season activities since it was on Christmas
Stayed 3 nights in Dec 2023
Response from Renata Ayutova on 12 Feb 2024
Dear Elizabeth, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay. We will definitely consider your suggestion in regard to the festive activities. Sincerely,

4/10 Poor

Nicholas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
I already paid Expedia in full for my stay at SLS. The hotel charged me an additional $3,000 and has yet to refund this money. I stay in many hotels so it took me time to realise that charges on my card are for this hotel. You see “Atton hotels” on your credit card - not helpful. When it came to check out, the “system was down” so I could not get any receipt for my stay. The hotel promised they would send my me receipt after my stay. But obviously they could not be bothered because I am still waiting almost a week later. The positive of this hotel vs say the Novotel Miami is that the rooms are quieter. But the carpet was not clear and both bedside tables were thick with dust. No bad but ruined by wrongful charges on my company card and the waste of time I face in getting refunded and getting a receipt for my stay
Response from Renata Ayutova on 6 Feb 2024
Dear Nicholas,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Sincerely,

10/10 Excellent

Dk

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Response from Renata Ayutova on 6 Feb 2024
Dear Daniel, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Rosa, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel beautiful and good service staff
Stayed 3 nights in Dec 2023
Response from Joyce Stephanie Perez on 31 Jan 2024
Dear Rosa, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 Good

Kevin, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Management on 25 Mar 2024
Dear Kevin,Thank you for your review, we appreciate your feedback, and look forward to having you with us again soon.

10/10 Excellent

Tyresha

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve never done a review but SLS Brickell was one of my most enjoyable stays! Highly recommend!
Stayed 3 nights in Jan 2024
Response from Joyce Stephanie Perez on 31 Jan 2024
Dear Tyresha, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

sohaib

Stayed 4 nights in Dec 2023
Response from Front Office Management on 25 Mar 2024
Dear Sohaib,Thank you for this amazing review, we do hope to welcome you back to SLS Brickell very soon.

6/10 Okay

Nagizkhan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Honestly, our expectations were pretty high based on the pictures and reviews we saw. But when we got to our apartment, the pillows were a mess – seriously stained and just filthy. Despite having daily cleaning services, they never bothered to replace them, even after we asked. And it wasn't just the pillows; the towels at the swimming pool were dirty too. As for entertainment around the hotel, it was a bit of a joke. We wanted to play pool, but the staff couldn't find the billiard balls. They came up with some ridiculous excuse, saying they needed to get an engineer to locate them. I mean, what kind of engineer is needed to find pool balls? Additionally, when we arrived at the hotel, which was earlier than our check-in time, one of the staff told us we could use the amenities and even grab breakfast while waiting for our room. This confused us since our hotel package included breakfasts. She initially said our breakfast was covered, but then they charged us for the first day's breakfast, saying it actually wasn't included. I would not recommend this hotel to my friends and family.
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Nagizkhan,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Constantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and upscale hotel. Will be back.
Stayed 3 nights in Jan 2024
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Constantinos, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

2/10 Terrible

francis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Francis,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

2/10 Terrible

Arik

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Arik,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Juan Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joyce Stephanie Perez on 11 Jan 2024
Dear Juan Roberto, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Lisa, Hoboken

Stayed 1 night in Dec 2023
Response from Front Office Management on 25 Mar 2024
Dear Lisa,Thank you for your feedback, we appreciate the time you've taken to rate SLS Brickell. We do hope to welcome you back again soon.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, love the Brickell area and will certainly stay here again.
Stayed 1 night in Jan 2024

2/10 Terrible

Sanja

Stayed 16 nights in Dec 2023
Response from Joyce Stephanie Perez on 23 Jan 2024
Dear Sanja,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Marlene, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Its hip and trendy. Restaurant is good and love the rooftop pool.
Stayed 2 nights in Dec 2023
Response from Joyce Stephanie Perez on 8 Jan 2024
Dear Marlene, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Joyce Stephanie Perez on 8 Jan 2024
Dear Edward, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Zobaida

Stayed 1 night in Dec 2023
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Zobaida, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

saleh

Stayed 1 night in Dec 2023
Response from Joyce Stephanie Perez on 22 Jan 2024
Dear Saleh, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 Good

Peter, cary

Deck chairs and lounges looked dirty and used. Not appealing. Halls (E level) too dimly lit.
Stayed 1 night in Dec 2023
Response from Joyce Stephanie Perez on 24 Dec 2023
Dear Peter,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Dominque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and hotel staff was amazing! 10/10
Stayed 3 nights in Dec 2023
Response from Joyce Stephanie Perez on 22 Dec 2023
Dear Dominque, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

M. Cristina

Stayed 2 nights in Dec 2023
Response from Joyce Stephanie Perez on 13 Dec 2023
Dear M. Cristina, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was 5 stars
Stayed 1 night in Dec 2023
Response from Max on 5 Dec 2023
Dear Marcello, Thank you for leaving your feedback we appreciate you leaving this review. Hope to see your return soon!Best,

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only thing was there was nothing provided for the soak tub. No bath bubbles or salts or anything for such a large tub.
Stayed 1 night in Nov 2023
Response from Joyce Stephanie Perez on 5 Dec 2023
Dear Tessa,Thank you for your feedback, we truly appreciate it and look forward to having you with us again soon.Sincerely,

10/10 Excellent

Edrus

Stayed 3 nights in Nov 2023
Response from Joyce Stephanie Perez on 5 Dec 2023
Dear Edrus, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

mahasty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful especially Ray who was an angel. She went beyond her duties to make us feel special during our visit.
Stayed 3 nights in Nov 2023
Response from Max on 2 Dec 2023
Dear Mahasty, we are delighted to see that you enjoyed your experience at the SLS Brickell and we very much appreciate your feedback. I am glad to hear that we were able to make you feel at home! It'll be a pleasure to inform the team of this amazing review.

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Joyce Stephanie Perez on 5 Dec 2023
Dear Marianna,Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Kaylah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel has a driver to take you where you would to go.
Stayed 1 night in Nov 2023
Response from Joyce Stephanie Perez on 28 Nov 2023
Dear Kaylah,Thank you for choosing SLS Brickell, we do hope to welcome you back again soon. Thank you for sharing your feedback of your experience.

10/10 Excellent

Winnie

Stayed 2 nights in Nov 2023
Response from Joyce Stephanie Perez on 14 Dec 2023
Dear Winnie, Thank you for leaving your feedback we appreciate you leaving this review. Hope to see your return soon!Best,