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Reviews of Dilo Apartments

3.5 out of 5
Dilo Apartments
5445 Collins Ave, Miami Beach, FL

Reviews

5.8
Rating 10 - Excellent. 45 out of 187 reviews" "
Rating 8 - Good. 26 out of 187 reviews" "
Rating 6 - Okay. 27 out of 187 reviews" "
Rating 4 - Poor. 37 out of 187 reviews" "
Rating 2 - Terrible. 52 out of 187 reviews" "

6.0/10

Cleanliness

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Dashdendev

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property looks wonderful on the picture but once we arrived, it was very outdated and old. Cleaning was done very poorly. Plus is that the view is great. Beach area is not very crowded. Easy checkin process.
Stayed 3 nights in Apr 2024

4/10 Poor

Janniel Machado

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room looks old. Door needs to be replace literatelly you need to lift it to close it. Not enough outlets
Stayed 3 nights in Apr 2024

8/10 Good

Kimberly

Travelled with group
This is not a hotel, it is apartment style. One towel and one beach towel is provided nothing more. Amenities in the room were nice. Pool was not open during the duration of our stay. Extra towels, toilet paper, and other ament was not provided if asked. Beach was right outside the hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Claudio, Jamaica

Liked: Cleanliness, property conditions & facilities
nice room. nice view. i will return next time!
Stayed 3 nights in Apr 2024

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness
Smells bad . The bathroom faucet pretty old and difficult to turn on and did not work properly. The matress gave us a very bad backpain. I wont recommend to stay here
Stayed 3 nights in Apr 2024

4/10 Poor

petra

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Just to alert others who would like to stay here on holiday..All the apartments within this hotel is owned by different landlords, which is not evident by the look of the hotel. The main lobby can not help with any issues that you may have. We only came to know this as the problems within the property started to manifest. It took several calls to get through to speak the landlord of Bay 13. The day after we arrived, both toliets wasn't working and the water in the kitchen sinks were blocked/ taking long too drain- which led me to believe that there must of been a recurrent issue with the drainage system within the building. You dont want to go on holiday to have to be plunging a toliet! Not only that, the iron, kettle and toaster wasn't working, dirty ironing board, no dust pan and lack of kitchen utensils ( no tin opener, sieve, mixing bowls, proper sized cooking pans). On day 4 of our stay the tv stopped working, we didnt bother to contact the landlord again ( You will need a local number to do this, otherwise its chargable) . The phone in the apartment is not in use so I don’t even know why its there. They did give extra blankets as requested as there is only one main air con in the property which controls the temperature in all the rooms. The swimming pool was also out of use when we were there. Only good thing about this hotel is thst its close to the beach. Overall, would not recommend this hotel.
Stayed 8 nights in Apr 2024

10/10 Excellent

Danna

Liked: Amenities
Beautiful and clean place also the people that works there are very nice
Stayed 4 nights in Apr 2024

4/10 Poor

Guilmar, Freeport

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cuando llegamos el check in las personas del lobby no fueron tan amables, después subimos al apt la puerta principal estaba dañada, estábamos tan emocionados de este lugar que tenía piscina y que mi pareja y yo haríamos un día de piscina en nuestras vacaciones y resulta que la piscina estaba cerrada y cuando tenía otras opciones en paquetes en otros hoteles pero Bueno eso no fue todo en la noche encontré unas cucarachas en el baño y los edredones estaban muy viejos. Realmente no pasamos buena la estadía en estas vacaciones pero espero en otra vez sepa escoger mejor.
Stayed 3 nights in Apr 2024

2/10 Terrible

Corie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pool is advertised in its main photograph. The pool is not in service, has not been in service and no one knows when it will be in service. The workout room had an inch of dust on it and is not in service. The spa on property is not in service. We lost internet and power several times. No one is available to help you. They go by Castle Beach, Girasole Apts, Dilo Apts but all are part of Miami Boutique. This hotel is a scam. The property is in shambles and our room was very poor quality. Do not book this place !!! The beach is right in the backyard but the door to access does not work properly ! My kids were heartbroken with this place, we ended up leaving and eating the cost of booking another place. April 2024
Stayed 5 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Jose Maria

Travelled with partner
Disliked: Cleanliness, amenities
Servís room was horrible!!!! Nobody no nothing!!! The two girls are working n the lobby are not friendly!!!!! No paper’s toilets, they never replaced any towels!!! The pool was close !!! Only valet parking’guys are so good , nice friendly and fast servís !!!
Stayed 3 nights in Apr 2024

4/10 Poor

Jhoana

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I called ahead to let them know arrival was midnight-1, check in does not have room key code and they would not answer. Eventually got code. The toilet did not flush… would not complain due to price for the place. View was nice to wake up to.
Stayed 2 nights in Apr 2024
Response from Dilo Apartments on 15 Apr 2024
Hi, we are sorry to hear that your stay didn’t meet your expectations. However, it is really very unusual what you are telling us, since our professional team makes sure that the rooms are in excellent condition prior to the guest's arrival. If we had known, we would have been pleased to assist you. We look forward to your return whenever you wish.

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location for the property is very convenient. I can easily take city transportation to either south beach or north side for some groceries shopping. South beach is for tourists points but too crowded. The property located in the local residential area which is an excellent point. The local groceries market store is called Publix. It’s located on the mid side of the Miami Beach island. The property suite got small kitchenet and sets. That’s an excellent facility for tourist from outside. It helped to save money by self cooking. That’s the mean feature I love from this property. Beach side is very near by just located at back side of this building. It’s very easy to access. Beach side is the main reason we choose live in this property for my stay. However, there are some minor glitch for this apartment like the wifi is not working well. It’s hard to logon to the ineternet from the building wifi. But it’s ok it’s not that big deal. We are here for sunny day and beach side. The suite TV isn’t working. But it’s ok it’s not big deal. As I mentioned I am here for the sunny day outdoor activities. But if this apartment mgt can get these minor things fixed, it would be the perfect place. Thanks again for this wonderful place for us to stay during this time. We will visit again next year.
Stayed 9 nights in Apr 2024
Response from Dilo Apartments on 15 Apr 2024
Hi, thank you for choosing us, we're glad you had a great stay! We look forward to your return.

6/10 Okay

Jazmin

Travelled with family
Liked: Property conditions & facilities
This property is good, it is not in a location where everything is close in terms of food. It needs to be updated a little. The place is old-style and cozy, but it needs to be updated. The pool is not open and we would have liked to enjoy it. The beach is excellent to have a good time. The rest is very nice, we have no more complaints, very kind and a lot of movement. We loved staying here by the beach.
Stayed 5 nights in Apr 2024
Response from Dilo Apartments on 15 Apr 2024
Thank you very much for staying with us and for your recommendation. We are happy that you enjoyed your stay. We will take your opinion into account, we work every day to improve our services. We look forward to your return.

2/10 Terrible

Brittany

Horrible place to stay!! The room was nothing like the pictures 6 day stay an we didn’t sleep because the beds was hard an broke.. You have to buy your own toilet paper an wash all of your towels. $5 to wash a load of cloths.. The pool wasn’t open. The internet worked when it wanted to
Stayed 5 nights in Mar 2024
Response from Dilo Apartments on 15 Apr 2024
Hello, We are deeply sorry that the apartment didn't meet your expectations, but our professional team made sure everything was in perfect conditions before and during your stay, and there was no such issue in the unit. If there's anything else we could help you, please don't hesitate to write us. We look forward to your visit again.

2/10 Terrible

Alma Veronica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Do not book at Dilo !! by the way the place has another name once you are there you find out Dilo is I am guessing the manager company name. I don’t understand why Expedia is accepting business with this owners as we had the most horrible experience. Ultimate terrible apartment conditions. Roaches everywhere even on walls next to beds. bathroom toilet leaking, TV does not work. The owner did not accept our complaints about the roaches they wanted us to sleep there anyway and they would deal with roach infestation the next day they said. Also they didn’t have personnel to fix toilet. They wanted to come in the next day to fumigate . We got out of there and book on our own not using Expedia. We paid lower rate at a very comfortable hotel. By the way the owner of Dilo and Expedia did not accept any responsibility and did not give us a refund. Do not book!! Do not book at this property. We lost about $900 .
Stayed 4 nights in Mar 2024
Response from Dilo Apartments on 15 Apr 2024
Hi, we are sorry to hear that your stay didn’t meet your expectations. However, it is really very unusual what you are telling us, since our professional team makes sure that the rooms are in excellent condition prior to the guest's arrival. If we had known, we would have been pleased to assist you. We look forward to your return whenever you wish.

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would have given this resort 0 starts if I could have! To start with the room was dirty and very unkept. Things did not work as they were supposed too. Ie doors and lights. things were not as described in the ad for the room. Probably the most frightening part of the trip and experience was when a random person was able to just walk into my suite. The deadbolt did not work, and even though it’s a key code, somebody else was able to get it, who was not maintenance and had nothing to do with the property management team! The bathroom floor had water from a leak somewhere seeping up through the floor boards. There were missing boards in our room on our floor and the floorboards when you walked across them, we’re not only dirty, but pinch the bottom of your feet due to the unkept nature of the floor! The INSIDE of microwave had very clearly been spray-painted because it was rusting. The coach that was provided was peeling and left paint chips all over my daughter’s clothing. The ad said they had breakfast, but there was no food to be found as far as a breakfast just very overpriced convenience store food. I couldn’t even get a decent cup of coffee in our hotel. Honestly, you couldn’t even get a bad cup of coffee. The pool was not open and the entire morning that I spent waiting for Maintenance all I could hear was drilling and hammering! Maintenance told me they would be there at 10:30 but did not arrive at my unit until noon. I DO NOT RECOMMEND THIS PROPERTY!!!
Stayed 2 nights in Mar 2024
Response from Dilo Apartments on 15 Apr 2024
Hello, We are deeply sorry that the apartment didn't meet your expectations, but our professional team made sure everything was in perfect conditions before and during your stay, and there was no such issue in the unit. If there's anything else we could help you, please don't hesitate to write us. We look forward to your visit again.

10/10 Excellent

Ever

Travelled with family and small children
Liked: Property conditions & facilities
El cuarto 1430 tiene una hermosa vista a la playa con todo accesible a la necesidad de una vivienda lastimosa mente el wifi y la señal telefónica fue muy mala también en los pasillos se percibe un fuerte olor como a pintura lo cual no me agradó por el hecho de q tengo dos hijos q podría ser peligroso para su salud el personal del valet parking fue muy amable y responsable
Stayed 2 nights in Mar 2024
Response from Dilo Apartments on 15 Apr 2024
Muchas gracias por alojarse con nosotros y por su recomendación. Nos alegramos de que haya disfrutado de su estancia. Tendremos en cuenta su opinión, trabajamos cada día para mejorar nuestros servicios. Esperamos su regreso.

6/10 Okay

JOURMALISS

Stayed 1 night in Mar 2024
Response from Dilo Apartments on 15 Apr 2024
Hola, gracias por elegirnos. ¡Nos encanta que hayas tenido una gran estadía! Aguardamos tu regreso.Hi, thank you for choosing us, we're glad you had a great stay! We look forward to your return.

4/10 Poor

Latoya

Travelled with family
Liked: Cleanliness
The pool was closed, the electric was off for a hour in the whole building when we arrived. They had towels available but no rags. The bathroom was very dirty we had to clean it ourselves. I believe the hotel itself was ok, but i think this particular unit had a private owner. The View was nice and the tv worked so we made it work for us
Stayed 6 nights in Mar 2024
Response from Dilo Apartments on 25 Mar 2024
Hi, we are sorry to hear that your stay didn’t meet your expectations. However, it is really very unusual what you are telling us, since our professional team makes sure that the rooms are in excellent condition prior to the guest's arrival. If we had known, we would have been pleased to assist you. We look forward to your return whenever you wish.

4/10 Poor

Carlos

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bathroom didn’t worked properly, parking takes too long to help, etc
Response from Dilo Apartments on 25 Mar 2024
Hello, We are deeply sorry that the apartment didn't meet your expectations, but our professional team made sure everything was in perfect conditions before and during your stay, and there was no such issue in the unit. If there's anything else we could help you, please don't hesitate to write us. We look forward to your visit again.

6/10 Okay

Paula

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is great!!
Stayed 2 nights in Feb 2024
Response from Dilo Apartments on 25 Mar 2024
Hi, thank you for choosing us, we're glad you had a great stay! We look forward to your return.

6/10 Okay

Shiva

Travelled with family and small children
Liked: Cleanliness
Bath room had lot of insect and fridge was leaking water. Patio locks was not proper.
Stayed 6 nights in Dec 2023
Response from Dilo Apartments on 29 Jan 2024
Hello, we are sorry the stay did not meet your expectations, had we known we would have been happy to assist you We look forward to your return whenever you like.

4/10 Poor

Luis

Disliked: Cleanliness, amenities, property conditions & facilities
The extra the I paid for the ocean view was good. The bolcany lock was installed. The stove never got fixed. Bad. The pool area was closed. Bad. I was forced to pay $12 for 30 minutes of banking for leaving at 10:30 am. Not good. The worst was that the place is infested with roaches and I reported this many times, and I got complete non response on this issue with is the most important to me 😞.
Stayed 4 nights in Dec 2023
Response from Dilo Apartments on 19 Dec 2023
Hello Luis, thank you for choosing us. We regret that your stay did not meet your expectations; had we known, we would have loved to assist you. Please be reminded that the parking service is external to our company, as well as the maintenance of the pool, which is the responsibility of the building administration. We are available if there is anything else we can do to assist you. We look forward to your return whenever you wish.

10/10 Excellent

MAYURESH

Stayed 3 nights in Nov 2023
Response from Boutique Apartments Miami on 5 Dec 2023
Thank you very much for staying with us and for your recommendation. We are happy that you enjoyed your stay. We look forward to your return!

2/10 Terrible

Andreya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the horrible experience it rain and the room flooded we called and they did nothing bout the water in are room so we packed up and left. It was unsafe to stay in the room. I will never never come back to this place I will never tell anybody to stay here. It was the worst place I ever stay at
Stayed 5 nights in Nov 2023
Response from Dilo Apartments on 21 Nov 2023
Hello, we regret that your stay did not meet your expectations. What you're describing is very unusual. We have a 24-hour support team for any requests or concerns. We look forward to your return whenever you please.

4/10 Poor

Colleen

Travelled with family
Very disappointed. The pool was closed but never informed until we got there. The air condition didn't cool down until the next day, you can't set it so it runs all day long. The toilet wouldn't flush for the entire 1st day. We have to go down to lobby to use restroom, There was 4 of us. Then there was no remote for TV until 2nd day. Security at front were rude. The valet was awesome except 1 lady at front taking blue slips. She was so rude.
Stayed 3 nights in Nov 2023
Response from Boutique Apartments Miami on 16 Nov 2023
We appreciate your feedback. We regret that the apartment did not meet your expectations, although we would like to emphasize that what is presented online is precisely what we offer. We have a committed team that is in charge of verifying that everything is in perfect condition before the apartment is delivered. If there was any other aspect you were concerned about, we would have done our best to make you more comfortable. It is a pity that you did not contact us again during your stay.

2/10 Terrible

Shallena A

Travelled with group
Disliked: Amenities, property conditions & facilities
there were no water we could not shower no one told us when we arrived after our outing the room had roaches the bathroom had mold on the bothroom soap thats on the wall. it was not how it looked online.
Stayed 3 nights in Nov 2023
Response from Dilo Apartments on 7 Nov 2023
Hello, we regret that your stay did not meet your expectations. It is very strange to us what you mention, as our team ensures that all units are in perfect condition before the arrival of guests. If we had known, we would have been happy to provide assistance. We look forward to your return whenever you'd like.

4/10 Poor

Shara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dilo Apartments on 7 Nov 2023
Hello, we regret that your stay did not meet your expectations.If we had known, we would have been happy to provide assistance. We look forward to your return whenever you'd like.

6/10 Okay

Derricka, Chesterfield

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property is in a great location. The lock on the room 533 was busted . Didn’t feel very safe had to use wall lock to get some comfort . The lock was really hanging off the door , to the point of you had to wiggle the lock & move it up and down just to close the door . Other than that it was a great stay.
Stayed 4 nights in Oct 2023
Response from Dilo Apartments on 30 Oct 2023
Thank you for your review. We are sorry to hear that the apartment did not have these problems, we have a great team that makes sure everything is in perfect condition before handing over the apartment. We would have loved to do everything we could to make you more comfortable and feel safe, it's a shame you didn't contact us again during your stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Dilo Apartments on 7 Nov 2023
Thank you for choosing us. We look forward to your return!

8/10 Good

Utpal

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The unit had broken towel holder, no toilet paper holder, non working coffee maker, no hair drier. Front desk could not help with this. Was directed to call the caretaker. The beds were creaky, and the unit had very few electrical outlets.
Stayed 2 nights in Oct 2023
Response from Dilo Apartments on 30 Oct 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

2/10 Terrible

Sopio

Disliked: Cleanliness, property conditions & facilities
Pool is not working but never mentioned when i booked
Stayed 3 nights in Oct 2023
Response from Dilo Apartments on 22 Oct 2023
We are sorry to hear that your stay did not meet your expectations, if we had known we would have been happy to assist you. Regarding the swimming pool, it is the responsibility of the building's management to fix it, so it is out of our hands. In the message we sent you with the indications of your entry, we informed you of this inconvenience which we regret very much from our team. We look forward to your return whenever you wish.

6/10 Okay

Brandon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Apartment had a nice view but the location & condition wasn’t the best
Stayed 2 nights in Sep 2023
Response from Fiorella on 29 Sept 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

6/10 Okay

Vagner

We had an issue with the bathroom (clogged every day) not really fixed.
Stayed 4 nights in Sep 2023
Response from Fiorella on 29 Sept 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

4/10 Poor

Leyder

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Dilo Apartments on 14 Sept 2023
Hello, we're sorry that your stay didn't meet your expectations. If we had known, we would have been happy to assist you. We look forward to your return!

6/10 Okay

William, Boston

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Dilo Apartments on 11 Sept 2023
Thank you very much for choosing us and for recommending us. We look forward to your return!

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Both beds were broken, AC was not working, front desk were slow and rude, the toilet had the scrubber on top of the toilet full of feces.
Stayed 1 night in Sep 2023
Response from Fiorella on 6 Sept 2023
Hello Daniel, We are deeply sorry that the apartment didn't meet your expectations, but our professional team made sure everything was in perfect conditions before and during your stay, and there was no such issue in the unit. If there's anything else we could help you, please don't hesitate to write us. We look forward to your visit again.

6/10 Okay

Eric

Stayed 2 nights in Aug 2023
Response from Dilo Apartments on 19 Sept 2023
Hello, thank you for choosing us. We're sorry that your stay didn't meet your expectations. If we had known, we would have been happy to assist you. We have an inquiry channel available 24 hours a day. We look forward to your return whenever you'd like!

2/10 Terrible

Eduardo

Stayed 4 nights in Aug 2023
Response from Dilo Apartments on 19 Sept 2023
Hello, thank you for choosing us. We're sorry that your stay didn't meet your expectations. If we had known, we would have been happy to assist you. We have an inquiry channel available 24 hours a day. We look forward to your return whenever you'd like!

4/10 Poor

Genesis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was only clean on the surface. The furniture in my room was broken and the halls smell terrible. The pool is not in use but with no date of expected return.
Stayed 3 nights in Aug 2023
Response from Fiorella on 2 Sept 2023
Thank you very much for staying with us and for your comments. We're sorry that the unit has not met your expectations but it's exactly the same as the advertised pictures. Please note that in our listing you can see that "its availability depends on the season". We hope to host you soon again.

4/10 Poor

Andy

Disliked: Cleanliness, room comfort
Sucio
Fire alarm went off on the building on my first night while there was no fire all guests where rushing down the stairs cus elevators weren’t working and no one from staff even bother to said what was going on while we were all standing outside of the building and all this while it was raining finally after 20 min everyone started going inside but no one from staff ever even bother saying anything they just kept on working
Stayed 3 nights in Aug 2023
Response from Dilo Apartments on 11 Sept 2023
Hello, thank you for your comment. We'd like to remind you that we have 24-hour assistance available through the platform you used to make your reservation. We look forward to your return whenever you'd like!

2/10 Terrible

Anna P

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The pool was closed which was the only reason why I booked this hotel, the bathroom was a mess with AC dripping water a lot of water on the floor and made it dangerous, the tub had a broken faucet and dirty floors.
Stayed 3 nights in Aug 2023
Response from Fiorella on 2 Sept 2023
Thank you very much for staying with us and for your comments. We're sorry that the unit has not met your expectations but it's exactly the same as the advertised pictures. Please note that in our listing you can see that "its availability depends on the season". We hope to host you soon again.

2/10 Terrible

Vanessa, Miami

Disliked: Cleanliness, property conditions & facilities
The ac did not work there was heavy leaks in unit I hurt my ankle lamps didn't work toilet was off
Stayed 1 night in Aug 2023
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

4/10 Poor

Vanessa, Miami

Disliked: Property conditions & facilities
No ac I'm sweating I'm uncomfortable
Stayed 2 nights in Aug 2023
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

2/10 Terrible

Mauro, Miramar

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We have to move out the same day that we arrived because the shower wasn’t working and there isn’t no one to fix it
Stayed 3 nights in Aug 2023
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good access to the beach.
Stayed 1 night in Aug 2023
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you very much for staying with us and for your recommendation. We are happy that you enjoyed your stay. We look forward to your return!

6/10 Okay

Cynthia

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The apartment was nothing like it showed in the pictures! I have to say it was clean but I think they need to update furniture and fix like the microwave which didn’t worked, some electricity outlets didn’t worked and also hot water to shower wasn’t working either! And what was really upsetting was that the pool was closed for renovations and that wasn’t mentioned in the page I think those notes matter! But I guess we had what we paid for! We did enjoyed the view that was the best part I guess!
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

4/10 Poor

Charles

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities
Pros: I liked that it's close to the beach. Free parking. Room for big families available. Kitchen is good. Cons: leaking A/C in our room and water was everywhere. Maintenance just went to vacuum the ceiling then the next day water everywhere. Only one person assisting when checking in. When asked for fresh towels none was given. Requested for room service but no one came. Bathroom needs to be updated. Doors and locks need to be secured and not loose. You can hear people talking in the next room.
Stayed 3 nights in Jul 2023
Response from Boutique Apartments Miami on 24 Aug 2023
Thank you for your review. We are sorry the apartment didn't meet your expectations, but it is exactly what we advertise online and we have a great team that makes sure everything is in perfect conditions before we deliver the apartment. If something else was troubling you, we would have loved to do anything we could to help you be more comfortable, it is a pity you haven't contacted us again during your stay.

2/10 Terrible

LaMonica

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room I had there was a roach infestation, bugs were on the ceiling and in the tub, and the air filter was filthy and had extremely poor air circulation. I officially checked out 3 hours into my stay and spent the majority of my time in the lobby sitting on their uncomfortable couch.
Stayed 3 nights in Jul 2023
Response from Boutique Apartments Miami on 3 Aug 2023
Hello LaMonica, We are deeply sorry that the apartment didn't meet your expectations, but our professional team made sure everything was in perfect conditions before and during your stay, and there was no such issue in the unit. If there's anything else we could help you, please don't hesitate to write us. We look forward to your visit again.