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Reviews of Kaskades Hotel South Beach

2.5 out of 5
Kaskades Hotel South Beach
300 17th St, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 219 out of 407 reviews" "
Rating 8 - Good. 80 out of 407 reviews" "
Rating 6 - Okay. 36 out of 407 reviews" "
Rating 4 - Poor. 28 out of 407 reviews" "
Rating 2 - Terrible. 44 out of 407 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oussama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from James D'Agostino on 14 May 2024
Thank you for your review. We are happy you enjoyed your stay with us and look forward to welcoming you back.

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything was so close to the hotel liquor stores Walgreens and cvs. Food near by and bars and clubs. We didn’t have a phone in the room that’s the only thing.
Stayed 3 nights in Apr 2024
Response from James D'Agostino on 22 Apr 2024
Thank you for your review after your recent stay. We are happy to hear that you enjoyed your time here and look forward to the opportunity to serve you again.

8/10 Good

Anna, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back here again we liked everything
Stayed 4 nights in Mar 2024
Response from James D'Agostino on 29 Mar 2024
Thank you for your feedback. We hope you do return soon.

6/10 Okay

Taite

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.
Stayed 4 nights in Mar 2024
Response from James D'Agostino on 28 Mar 2024
Greetings,Thank you for your feedback after your recent stay with us. We apologize for the inconvenience regarding the AC in your first room and happy we were able to get you moved into a room that made your stay more enjoyable. We hope you return soon.

10/10 Excellent

kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The location was perfect! It was one. Lock from the beach and tons of restaurants on walking distance. The front desk staff was very friendly.
Stayed 1 night in Mar 2024
Response from James D'Agostino on 26 Mar 2024
Thank you for the terrific review. We are very pleased to hear you enjoyed your stay with us. We hope we have the opportunity to serve you again.

10/10 Excellent

Sofija

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly the room was very nice, clean and spacious. Only downside was that the ac unit in the room wasn’t working properly and it was very stuffy. Engineering came to the room and “fixed” it but still no change in the climate of the room. The temp was set to 70 and felt more like heat than cooling. Another downside was that’s the steam option in the shower didn’t work; was informed by the front desk that all steamer don’t work. Otherwise, my experience at the kaskade/ gale hotel was good. Walking distance to shops, restaurants, and the beach.
Stayed 4 nights in Feb 2024
Response from James D'Agostino on 29 Feb 2024
Thank you for your review. We are sorry that you experienced issues with the air conditioning but very happy to hear that this did not deter from your overall experience at Kaskades. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Monica

Stayed 4 nights in Feb 2024
Response from James D'Agostino on 21 Mar 2024
Thank you for your review. We thank you for choosing Kaskades and hope to see you again.

4/10 Poor

Aaron

Stayed 2 nights in Feb 2024
Response from James D'Agostino on 21 Mar 2024
Thank you for your review. We are sorry to hear that your stay felt short of expectations. We hope we have another opportunity to serve you in the future and provide a more memorable experience.

2/10 Terrible

Carlos

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First the shower clogs then the AC wont start in thr middme of thr night!
Stayed 1 night in Feb 2024
Response from James D'Agostino on 19 Feb 2024
We apologize for the inconvenience you had during your stay with us. We hope we have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating and the hotel room was great. There are plenty of amenities between them and their sister hotel across the street. I would definitely stay here again if given the opportunity.
Stayed 4 nights in Feb 2024
Response from James D'Agostino on 15 Feb 2024
Thank you for your feedback. We look forward to hosting you again at Kaskades South Beach.

10/10 Excellent

Alex

Stayed 4 nights in Feb 2024
Response from James D'Agostino on 21 Mar 2024
Thank you for your review. We are happy you enjoyed your time with us and look forward to welcoming you again soon!

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from James D'Agostino on 21 Mar 2024
Thank you for your review. We look forward to welcoming you back in the future.

4/10 Poor

Tanya

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James D'Agostino on 13 Feb 2024
Thank you for your feedback. We are sorry to hear that your experience fell short of expectations and we look forward to the opportunity to welcome you back and provide you with a more memorable experience.

10/10 Excellent

Linsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.
Stayed 3 nights in Feb 2024
Response from James D'Agostino on 13 Feb 2024
Thank you for your feedback after your recent stay. We are thrilled to hear that you enjoyed your time here with us. We look forward to seeing you again.

10/10 Excellent

YOO CHUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from James D'Agostino on 9 Feb 2024
Thank you for your review. We look forward to welcoming you back to Gale South Beach.

10/10 Excellent

Niveen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff were so kind and I loved my room with a balcony. Will visit again
Stayed 2 nights in Jan 2024
Response from James D'Agostino on 9 Feb 2024
Thank you for your feedback. We look forward to welcoming you back for another memorable experience.

6/10 Okay

Edwin

Stayed 1 night in Feb 2024
Response from SJ on 9 Feb 2024
Thank you for coming, Edwin. We'd love to have the opportunity to serve you once again.

6/10 Okay

Nikkita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SJ on 9 Feb 2024
Thank you, Nikkita, for taking the time to leave your review. We'd love to welcome you back.

8/10 Good

Anderson

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Birthday weekend
Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.
Stayed 4 nights in Jan 2024
Response from SJ on 9 Feb 2024
It was our pleasure to have you visit us, and we hope the birthday celebration was a great success. Thank you for your compliments, Anderson!

8/10 Good

callie

Liked: Cleanliness, property conditions & facilities
this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.
Stayed 3 nights in Jan 2024
Response from SJ on 9 Feb 2024
Appreciate your review, Callie. We love happy guests and look forward to welcoming you back - we're going to get that 5th star!

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miami Beach stay
Stayed 1 night in Jan 2024
Response from SJ on 9 Feb 2024
Great rating, Ricardo! We'd love to have you return to us.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great hotel in a great location!
Stayed 1 night in Jan 2024
Response from James D'Agostino on 9 Feb 2024
Thank you for your review after your recent stay with us. We hope we see you again soon.

10/10 Excellent

oz

Stayed 5 nights in Jan 2024
Response from James D'Agostino on 9 Feb 2024
Thank you for your review. We look forward to seeing you again soon.

6/10 Okay

Yulia

Liked: Cleanliness, amenities, property conditions & facilities
It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.
Stayed 7 nights in Jan 2024
Response from SJ on 17 Jan 2024
Thank you, Yulia, for sharing your feedback. We love hearing from our loyal guests because they have the best perspective on what needs improvement and what works well. Please let us know next time you are in town. We'll make sure we meet and exceed your expectations!

6/10 Okay

Michael

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice, but Nothing Spectacular
The rooms were nice, but the balconies are small. The bathrooms are setup to be more of a sauna than a functional bathroom. Don't expect many on site amenities unless you're planning on going to the sister hotel across the street. The female receptionist/manager who was working early yesterday morning was extremely rude to my wife for no reason. The rest of the staff was very nice.
Stayed 3 nights in Jan 2024
Response from James D'Agostino on 9 Feb 2024
Thank you for your feedback after your recent stay with us. We apologize that your experience here fell short of expectations and we hope to have an opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 Excellent

Aurelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jan 2024
Response from SJ on 17 Jan 2024
Thank you so much, Aurelio! Come back anytime.

10/10 Excellent

Vera

Business traveller
Liked: Amenities
Very clean and spacious room, extremely nice and helpful people !
Stayed 3 nights in Jan 2024
Response from SJ on 17 Jan 2024
Delightful, Vera! Thank you so much! See you next trip.

10/10 Excellent

Jon

Stayed 1 night in Jan 2024
Response from SJ on 9 Feb 2024
Thank you, Jon! Come back anytime.

10/10 Excellent

Jon

Stayed 1 night in Jan 2024
Response from SJ on 9 Feb 2024
Thank you, Jon! Come again.

2/10 Terrible

Matthew

Travelled with group
Disliked: Staff & service, amenities
The cleaning staff stole my clothes! After checking out we realised we left a jacket and hoodie in the small, dark closet. We called the hotel and said we’d come back the next day to collect. When we showed up, they said nothing was there. There’s literally nowhere else they would’ve been since I didn’t wear them all week. I’m sure they’ll just gaslight me and deny this being possible, so here are some other reasons not to stay here. The construction noise from next door is unbearable, daily, and from early hours. Our tap water was brown one of the days. The rooftop pool area is very sad-looking and unused. Toilet and shower privacy is non-existent.
Response from Sjoy on 10 Jan 2024
Thank you for giving your time to leave this review, Matthew. We are sorry you are unhappy and will work hard to improve for our future guests.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SJ on 10 Jan 2024
We really appreciate you taking the time to give us your positive rating, Jose. Thank you. We look forward to welcoming you again in the not-too-distant future.

10/10 Excellent

Cole

Stayed 2 nights in Dec 2023
Response from SJ on 10 Jan 2024
Our favorite reviews are always 5/5! Cole, you are always welcome back to our property! Take care until your next visit.

4/10 Poor

Mohannad

Travelled with partner
Disliked: Staff & service
So the location was really cool because it was close ti everything. The valet parking was kind of annoying, you would have to give them a 30-45 min heads up, but the phones didn’t work. So I would have to leave the room and go to the front desk every time to ask for the car. There was no remote to control the volume of the tv, just a Roku remote. When I presented my concern to the front desk they told me to press source on the sound bar, but the problem was the sound bar wasn’t on. The room was clean, staff were nice even though they didn’t seem to be too helpful. Maybe it was just a communication problem. The pool was very small, no one was there so I guess that’s a plus. My favorite part was the location, very close to the beach, restaurants, and coffee shops. I think this hotel could be a lot better if they worked on some of the issues at hand.
Stayed 3 nights in Dec 2023
Response from SJ on 10 Jan 2024
Thank you for your feedback, Mohannad. We love to hear from our guests because it lets us know what is working and what needs improvement. Please let us know next time you are in town, and we will ensure you have the best hospitality experience ever!

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Pass
Stayed at this hotel last year and it all felt brand new, returned a year later and everything seemed beat-up and used.
Stayed 3 nights in Dec 2023
Response from SJ on 10 Jan 2024
Thank you for your feedback, Anonymous. We will use it only to improve our offerings for future guests. We hope you will be one of them!

8/10 Good

Marina, SEATTLE

Great costumer service. I liked my room deluxe king with a balcony! Great location! Will stay again 4 stars only because there was an event Saturday evening and a day of preparation. Was very loud until late
Stayed 7 nights in Dec 2023
Response from SJ on 10 Jan 2024
Thank you for your compliments, Marina! Please let us know next time you are in town, and we will make sure we provide you with a 5/5 experience!

8/10 Good

Tomi-Pekka

Stayed 5 nights in Nov 2023
Response from SJ on 10 Jan 2024
Thank you, Tomi-Pekka, for your feedback. When your travels bring you to Miami Beach next, we would be delighted to have you stay with us again.

10/10 Excellent

MARIA MORENA ALVAREZ

Stayed 1 night in Nov 2023
Response from SJ on 10 Jan 2024
Thank you for your 5-star rating, Maria Morena Alvarez! We hope you will come back soon.

2/10 Terrible

JeeEun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk womens staffs
Stayed 2 nights in Nov 2023
Response from SJ on 10 Jan 2024
Thank you for sharing your perspective, JeeEun. Taking care of our guests is a pleasure, and I apologize for any unpleasantness you may have experienced during your stay. We would love to have you return to us.

6/10 Okay

Shameika

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

6/10 Okay

CRAIG, Seattle

Travelled with partner
Liked: Cleanliness, amenities
Quirky hotel. Good location, cool design, friendly staff, Roku on smart TV, good internet, good linens for bed and bath, steam shower, smart toilet, nice roof deck. But … unknowledgeable staff, broken window shades, broken light fixtures and light switches, missing pods for Nespresso machine, air vent directly over bed.
Stayed 2 nights in Nov 2023

4/10 Poor

Vickie

Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Jan 2024
Thank you, Vickie, for your feedback! We are sorry you did not have a 5-star experience and know we can do much better on your next visit.

6/10 Okay

Leiter

Liked: Property conditions & facilities, room comfort
Just OK.
The hotel was OK but not outstanding. The advertised ‘pool’ was essentially an oversized bathtub. Miami Beach is a very expensive lodging market so be prepared to pay if you want anything nice.
Stayed 1 night in Nov 2023
Response from Noura Soufia, Regional Manager on 3 Nov 2023
Hello Leiter, Thanks for your feedback, as we always appreciate this from our guests. Our quant and quiet rooftop does include a great and large jacuzzi, with photos on our page for all of our guests to see. We understand your frustration with the size and we trust that the rest of your stay was just to your liking. We hope to have you back again.

10/10 Excellent

Srdjan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Cristian

Stayed 1 night in Oct 2023

8/10 Good

Leigh

Stayed 1 night in Oct 2023
Response from Ashleyth C. - Hotel Supervisor on 9 Nov 2023
Dear Leigh , Thanks for your feedback. We are happy to see that you had a nice stay with us and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Christopher

Travelled with partner
Liked: Staff & service
It was very strong scented with heavy perfume in the foyer and rooms. Pillows were not of good quality. The front desk gentlemen were outstanding.
Stayed 3 nights in Oct 2023
Response from Noura Soufia, Regional Manager on 3 Nov 2023
Hello Christopher, Thank you for taking the time to leave your feedback. We are sorry to hear that the hotel's signature scent was not to your liking. Many of our guests truly love the scent and are always searching for ways to purchase it. We have spoken to our team, in response to your feedback, and are reviewing the levels in the common areas. We trust that upon your request from different type of pillows, housekeeping was able to bring you a new set. With many of our guests having different tastes, we are sure to keep different types at the hotel - firm, soft, medium, etc. Just to make sure our guests feel well taken care of. We are glad to hear that our front desk agents took good care of you while you were with us. We hope to have you back soon and turn this into a 5 STAR experience.

6/10 Okay

Donna, Atlanta

Stayed 4 nights in Oct 2023
Response from Noura Soufia, Regional Manager on 3 Nov 2023
Hello Donna, We'd love to hear more details about your stay with us. Please contact our Guest Services team at any time. Thank you!

4/10 Poor

Donna, Atlanta

Stayed 3 nights in Oct 2023
Response from Noura Soufia, Regional Manager on 3 Nov 2023
Hello Donna, We'd love to hear more details about your stay with us. Please contact our Guest Services team at any time. Thank you!