2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Kimpton EPIC Hotel, an IHG Hotel

5 out of 5
Kimpton EPIC Hotel, an IHG Hotel
270 Biscayne Blvd Way, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 692 out of 1167 reviews" "
Rating 8 - Good. 219 out of 1167 reviews" "
Rating 6 - Okay. 120 out of 1167 reviews" "
Rating 4 - Poor. 63 out of 1167 reviews" "
Rating 2 - Terrible. 73 out of 1167 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton EPIC is one of my most favorite places to stay! So very well placed within the Miami downtown area. The staff is so awesome, very helpful and friendly. The room was immaculate! Awesome views and the amenities were great. We had a small blip with the wifi, it dropped for quite a bit on the morning after we arrived. Other than that small inconvenience our stay was amazing! The hotel is walking distance from Whole Foods so that was a plus and it was an easy walk from the bustling night life and restaurants in Brickell. Worth the money, loved the experience! 9.5/10 would recommend!
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! I am happy to see that you had an EPIC experience with us. We look forward to seeing you again soon!

4/10 Poor

Hassan, Dearborn

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback. I do apologize that we did not meet your expectations. Please contact the hotel directly so we could learn more about your stay.

10/10 Excellent

Mark, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room on the 24th floor with a nice balcony, hence a great place to take in the super view. I had a delicious dinner in Area 31 (and the “Meet me in Mexico” cocktail was outstanding!).
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! We look forward to your next stay with us!

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Todo maravilloso, deben mejorar la limpieza.
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback!

10/10 Excellent

Darelys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good quality service
Stayed 6 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you so much for your feedback! We look forward to your next stay with us!

8/10 Good

Stacey, Broussard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Monica on 23 Apr 2024
Thank you very much for such great feedback. Stacey!We hope to see you back at Epic soon!

4/10 Poor

Elizabeth

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The lobby is nice and clean The rooms were nice, but were not cleaned well. The hotel as a whole seemed very understaffed. The staff that was there, were not trained to supply the type of service you’d expect from a hotel like this. Service at the pool was horrific - it was hard to get the attention of any of the servers and there weren’t enough of them to begin with. The pool chairs were cheap and uncomfortable and most of them were ripped or broken. The group I was with were lifting and carrying around pool chairs ourselves and having to walk up to the towel bar to get towels to sit on a chair. Not worth the price and not worthy of the star rating
Stayed 4 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I will certainly share your feedback with the team so actions could be taken to improve.

8/10 Good

Shamez, Toronto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Monica on 22 Apr 2024
Thank you very much for the 4 out of 5 stars review, Shamez!We hope to see you back at Epic soon!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Will stay here again.
Stayed 2 nights in Dec 2023
Response from Monica on 21 Apr 2024
Thank you very much for your great feedback, Cathy! We hope you visit us again soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great restaurant!
Stayed 1 night in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for taking the time to give us such great score! We are looking forward to your next visit, Mary !

10/10 Excellent

MaryAlice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for such great review! We certainly hope to welcome you back soon at Epic, MaryAlice!

10/10 Excellent

Maninderpal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, lovely location, healthy supermarket close by and if it’s good enough for a famous tennis player to stay at the hotel during the Miami open, it was certainly good enough for us. Great atmosphere by the pool. Would return again. Ideal for a family of four. Clean and comfortable, spacious room with balcony, thank you to the staff for upgrade.
Stayed 3 nights in Mar 2024
Response from Monica on 17 Apr 2024
Thank you very much for great review! We are really happy to know that you enjoyed your stay with us! We hope you can visit us again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I must admit I was worried about staying here again as when I stayed 6 years ago there was a huge issue with noise from rooms next door due to lack of sound proofing. However, this has either now been addressed with a renovation or perhaps I was lucky on the day I stayed. I appreciate the water station in the lobby, morning coffee and complementary wine etc hour early evening.
Stayed 1 night in Apr 2024
Response from Monica on 23 Apr 2024
Thank you very much for taking the time to give us your feedback, Lisa. We are really happy to hear you enjoyed your stay with us this time around! We certainly hope to welcome you back at Epic soon!

6/10 Okay

Ranishia

Travelled with family
Liked: Cleanliness, amenities
The staff was very smug the rooms itself are average rust was leaking from the shower light broke shower broke had to beg for housekeeping but hotel was very busy probably all the false hype from tiktok and Guy was nicely rude just to put it!! Unless you looked a certain way, the guests was the best alot of weddings and events going on valet could use help
Stayed 3 nights in Apr 2024
Response from Monica on 21 Apr 2024
Thank you very much for the honest feedback, Ranishia. We appreciate you taking the time to describe the challenges you faced while staying with us, since it gives us the chance to rectify the way our guests' goes. Our priority will always be our guest's experience, and I am really sorry to hear we fell short on that delivery this time. We hope you give us another chance to experience Epic to the fullest, and see this was an exception to the rule. Our sincere apologies.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay when in Brickell.
Stayed 3 nights in Apr 2024
Response from Kelvin on 2 May 2024
Thank you for your feedback! We look forward to your next stay with us!

10/10 Excellent

Payman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby
Stayed 2 nights in Jan 2024
Response from Kelvin on 13 Apr 2024
Thank you for your feedback!

4/10 Poor

Wendy Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are additional fees for every day stay. There is a $300 deposit. Still waiting for the refund. They offer coupon that won’t be accepted when trying to redeem. One of the worst hotels I have ever stayed in.
Stayed 2 nights in Apr 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback. I do apologize as I see the hotel did not meet your expectations. Please contact the hotel so someone could assist you more directly.

10/10 Excellent

mimi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did enjoy our stay in epic hotel, definitely we will be back
Stayed 4 nights in Apr 2024
Response from Kelvin on 14 Apr 2024
Thank you for your feedback! We look forward to your next visit with us!

10/10 Excellent

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine
Stayed 2 nights in Apr 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Kapil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive and helpful. I had to change rooms as the first room I booked was an adjoining room, and I could clearly hear everything from the room next door, it was too loud. I requested a room change and I got that within minutes. The second room was great, I got the same view and same cost. Only complaints I have are about the first room, it seemed that the room was dusty, and the desk phone was not working. Second room was way better.
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback! We look forward to your next visit with us!

10/10 Excellent

maria, Nutley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal hotel for a true luxury experience! Loved my King size bed with balcony! The restaurant on premise is amazing. I was lucky to have been able to get into my room earlier than check in 4pm because I told staff I had a concert that evening. Super friendly team & I highly recommend coming to this hotel.
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you so much for your feedback! We look forward to your next visit with us!

8/10 Good

Yariv

Travelled with family
Liked: Cleanliness, staff & service
No chairs at all at the pool on one of the days of our stay. Day we did find chairs, they were very very much in neeed of renewal. They were old and worn. 411 rooms - fully booked this weekend. you think they'd have nice chairs at the pool. Cost is about $110 per chair.
Stayed 4 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restaurants. Easy to walk everywhere
Stayed 3 nights in Mar 2024
Response from Kelvin on 14 Apr 2024
Thank you for your feedback!

8/10 Good

Yiang

Stayed 4 nights in Mar 2024
Response from Monica on 21 Apr 2024
Thank you very much for such great score, Yiang! We hope to welcome you back at Epic soon!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Monica on 21 Apr 2024
Thank you very much for the great score given to us! We certainly appreciate you! We hope to see you again, Michael!

8/10 Good

Nakisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. I booked for a city view which wasn't much but looking out into another hotel but it wasn't too bad. My only complaint is the noise. There was construction taking place. The cars on the highway. The hotel was nice, it was clean, friendly staff, the food is amazing. Close to a few things so didn't have to travel to far for things. All in all I did enjoy my stay and would return again
Stayed 3 nights in Mar 2024
Response from Monica on 30 Mar 2024
Thank you very much for taking the time to leave your honest review, Nakisha! We will be lloking forward to your next visit!

8/10 Good

Andre M Renha-

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean my room
Stayed 2 nights in Mar 2024
Response from Monica on 30 Mar 2024
Thank you very much for taking the time to give us a great score, Andre M Renha-! We hope to welcome you back soon!

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Other then the one rude male at the desk everyone else was very helpful
Stayed 3 nights in Mar 2024
Response from Monica on 30 Mar 2024
We are really sorry you have an encounter that was not pleasant during your stay with us, Brent. That is definitely not the experience we would like our guests to have while staying with us. We hope you give a chance to make it right to you in a near future.

10/10 Excellent

Estaban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

ANGEL ARTURO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location and amazing city and water views.
Stayed 2 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here and if I’m ever vacationing Miami again I’ll definitely staying here.
Stayed 3 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 Excellent

HOU, Ancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never heard about this hotel before, book it by the look of the pictures on Expedia. I am so happy that I made the right choice to stay in this wonderful hotel. It is beautiful and modern, the staff and services are 5 stars for sure, they always ask do you need anything, and they get them to your room fast! Including free bottled water ( I love that, most hotle charge the bottle of water ), The location is perfect, right by the water, rooftop restaurant and pool with an amazing ocean view. The food is delicious ( pricy but just like any other-star hotel, it is not a surprise ), and the waiters are friendly. I am very happy to stay.
Stayed 3 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

2/10 Terrible

Jerico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Warren C. on 25 Mar 2024
We appreciate you taking the time to share your experience with us. Your feedback helps us to continually improve our services. If there's anything we can do to enhance your future visits, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon.

6/10 Okay

Kenneth

Stayed 3 nights in Mar 2024
Response from Kelvin on 11 Apr 2024
Thank you for your feedback. Please contact the hotel directly so we could learn more about your stay.

10/10 Excellent

LaDondric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 rating
Stayed 3 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 Excellent

brenda

Very clean, clean customer superb Food was also good, pricey but good
Stayed 2 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

6/10 Okay

Sanaz

Disliked: Cleanliness, property conditions & facilities
The receptionists were rude . Air conditioner was not working properly and room was very humid . All towers was shredded and pillow shams was ribbed off . The spa and pools was great .
Stayed 3 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic time. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Sherley

My room was very spacious especially the bathroom and I had the bay view with a balcony.
Stayed 4 nights in Mar 2024
Response from Warren C. on 8 Mar 2024
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 Excellent

Shana, Westport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic amenities! Walking distance to lots of great Miami activities and destinations!
Stayed 3 nights in Feb 2024
Response from Warren C. on 8 Mar 2024
Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic time. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Monica on 30 Mar 2024
Thank you very much for giving us the opportunity to host you, and for giving us such a great review! We hope to see you soon!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean room
Stayed 2 nights in Mar 2024
Response from Warren C. on 8 Mar 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!

6/10 Okay

Jaideep

Stayed 1 night in Mar 2024
Response from Warren C. on 25 Mar 2024
We appreciate you taking the time to share your experience with us. Your feedback helps us to continually improve our services. If there's anything we can do to enhance your future visits, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Kira

Stayed 2 nights in Mar 2024
Response from Warren C. on 25 Mar 2024
We're thrilled to hear that you had a wonderful stay with us! Thank you for choosing our hotel and sharing your positive experience. We look forward to hosting you again in the future!

10/10 Excellent

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Terrific dining. The room and terrace were awesome.
Stayed 1 night in Mar 2024
Response from Monica on 3 Mar 2024
Thank you very much for such an amazing score! We certainly hope to see you again soon!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica on 3 Mar 2024
Thank you, Kerry! We are thrilled to know you had a good experience! We hope to welcome you back soon!

10/10 Excellent

Rashan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great location and the staff was great
Stayed 4 nights in Feb 2024
Response from Warren C. on 27 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 Excellent

Mayelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Warren C. on 28 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a great time during your stay with us. We hope to welcome you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing at night..
Stayed 2 nights in Feb 2024
Response from Warren C. on 27 Feb 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel. We look forward to hosting you again in the future!