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Reviews of Roami at The Carmela

4 out of 5
Roami at The Carmela
4025 Indian Creek Dr, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

6.8/10

Cleanliness

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Janae

Travelled with group
Disliked: Cleanliness, amenities
At first glance the property is nice, but the pictures are very deceiving. The room, including the bedroom is extremely small. The kitchen was clean, but the bathroom was pretty dirty including the shower and floor/wall between the toilet and shower. The first night we stayed we found lots of hair all over the sheets and comforter, and in the shower. There is a code to get in and out of the front door, but a homeless person was able to get in and stay in the lobby for several hours. After being back outside the homeless person decided to sleep right next to the front door. The second night we stayed here another family was able to enter a code that opened the door to our unit. I had to ask for the door code to be changed, but really didnt feel safe after that. The walls are extremely thin and you can hear what is going on in the next room. The location of the property however was convenient to shops and the beach.
Stayed 5 nights in Mar 2024
Response from Maria, Guest Experience on 13 Mar 2024
Hi, Janae! We're truly sorry to hear about the challenges you encountered during your stay. Your comfort and safety are our top priorities, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will take immediate steps to address the issues you've mentioned to ensure a better experience for our guests. We appreciate your honesty and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Miami Beach Trolley runs to South Beach every 20 minutes or so. It didn’t have network TV only streaming services. No beach chairs were included only high chair and crib were included. It was a nice small clean efficiency apartment
Stayed 7 nights in Jan 2024
Response from Maria, Guest Experience on 26 Jan 2024
Hi, Ronald! Thank you for choosing to stay with us and for sharing your insights. We're delighted to hear you enjoyed the clean and efficient space. Your feedback about the Miami Beach Trolley and amenities is valuable, and we'll certainly consider it as we aim to enhance our guests' experiences. If your future travels bring you back to the area, we'd love the opportunity to host you again.

10/10 Excellent

Destany

Liked: Cleanliness, property conditions & facilities
Adrian was Very nice & helpful
Stayed 5 nights in Dec 2023
Response from Maria, Guest Experience on 4 Jan 2024
Hi, Destany! Thank you for the kind words! We're delighted to hear that Adrian provided you with excellent service during your stay. Our team values your feedback, and we hope to welcome you back for another wonderful experience.

2/10 Terrible

Jared Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
One star doesn't do it justice. When we arrived at the property the code we were given to get in did not work. The phone number we had been provided was not answered and we were not allowed to leave a message. Since we booked the property thru Orbitz we called there as well and were told that an email was being sent to the property manager and we should wait to hear back. We never did. Fortunately another guest let us into the building but we had no way of leaving since we wouldn't be able to get back in. The next day building management finally answered the phone and gave us a new code. They were made aware of the issues this caused and did nothing to compensate. They advertise that parking is available at the Hampton Inn next door. Upon arrival we were told by the Hampton Inn that parking for guests at Roami was not available and we were forced to park 1/2 mile away. The building is extremely run down and dirty. The hallways look as if the property has been vacant for years. Extremely disappointing.
Response from Maria, Guest Experience on 4 Jan 2024
Hello, Jared Mark! We sincerely apologize for the inconvenience you experienced during your stay. This falls short of our commitment to providing a seamless experience, and we truly regret any frustration caused. Our team is actively addressing the issues you raised to ensure a smoother process for future guests. We appreciate your feedback, and we'll use it to make meaningful improvements.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from Maria, Guest Experience on 11 Dec 2023
Hi, Julio! We're honored to have received a perfect score from you! Your positive feedback motivates us to maintain our high standards. We're excited about the opportunity to continue exceeding your expectations during your future visits.

6/10 Okay

Qaasim

Stayed 3 nights in Nov 2023
Response from Maria, Guest Experience on 11 Dec 2023
Hello, Qaasim! Thank you for taking the time to rate your experience. We're dedicated to continuous improvement and would love to hear more about your visit. Your insights will help us enhance our services.

2/10 Terrible

Aner

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The entire building smelt like mildew, there was no staff available or present on the property, no clean towels, nobody came to take out the trash. Trash all in the hallway
Stayed 4 nights in Oct 2023
Response from Maria, Guest Experience on 19 Oct 2023
Hi, Aner! We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Your comments about the odor and lack of staff presence are noted, and we will take steps to improve these aspects. We hope you'll consider giving us another chance in the future, and we'll work diligently to provide a better experience for you.

10/10 Excellent

Sherien

Stayed 4 nights in Jun 2023
Response from Maria, Guest Experience on 9 Aug 2023
Hello, Sherien! Your perfect rating has made our day! We're thrilled that you had a wonderful experience and appreciated our efforts to make your stay exceptional. Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays.

8/10 Good

Penelope

Stayed 6 nights in Jun 2023
Response from Maria, Guest Experience on 9 Aug 2023
Hi, Penelope! Thank you for taking the time to share your feedback with us! We hope you have a chance to stay again in the future.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to everything and also the beach was really within 2 minutes
Stayed 4 nights in Feb 2023
Response from Maria, Sextant Stays Guest Experience on 7 Mar 2023
Hello Sarah. Thank you for your feedback. It’s wonderful to hear that you enjoyed your stay with us and that you found the location to be convenient for exploring the area. We would love to welcome you back on your next trip!

10/10 Excellent

Shadan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Maria, Sextant Stays Guest Experience on 24 Feb 2023
Hi Shadan. Thank you for giving us a perfect rating and for staying with us. It is great to know you enjoyed your stay. Please think of us again on your next visit.

2/10 Terrible

Natalia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible isolation, you never get to sleep, no personnel to assist. Bad location nosiest street, bad internet, dirty windows. BE AWARE! NO PARKING! The closest parking will cost you $45 for 3 HOURS! I would never recommend this place especially with kids. I never go back. It was as HORRIBLE as hell.
Stayed 14 nights in Mar 2022
Response from Maria, Sextant Stays Guest Experience on 18 Apr 2022
We are sorry that your experience at Sextant Stays didn’t quite match your expectations. Again, we apologize for the inconvenience and thank you for staying with us.

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was great, area is amazing, just like any Airbnb basically,only thing was internet was horrible but I was there for the Sun,beach and ultra so it really didn’t matter
Stayed 5 nights in Mar 2022
Response from Maria, Sextant Stays Guest Experience on 30 Mar 2022
Thank you for staying with us. It is great to know you enjoyed your stay. Please think of us again on your next visit.

4/10 Poor

Christopher M

Travelled with family
Disliked: Amenities, property conditions & facilities
On the positive, property is well located and Sextant was reasonably good to deal with as a virtual company. Property was not especially clean (dust, dirty dishes, sand in shower). Common areas were very dirty and did not appear to be cleaned regularly. Location is somewhat noisy due to proximity to a major road. Due to construction, the elevator was not working - not advised until check in. Condition of furniture (most looked like it was acquired from a garage sale) and unit (wallpaper starting to peel, very cheap feeling overall) soap/shampoo dispensers on floor of shower as no caddy or shelf, etc. Wireless is HORRIBLE - which is a huge issue.
Stayed 4 nights in Mar 2022
Response from Maria, Sextant Stays Guest Experience on 22 Mar 2022
We are sorry that your experience at Sextant Stays didn’t quite match your expectations. Again, we apologize for the inconvenience and thank you for staying with us.

10/10 Excellent

Sanam

Liked: Cleanliness, amenities, property conditions & facilities
Very loud
Stayed 5 nights in Apr 2024
Response from Maria, Guest Experience on 12 Apr 2024
Hi, Sanam! We're sorry to hear about the noise disturbance during your stay. Your feedback is valuable, and we'll do our best to address this issue to ensure a more peaceful experience for our guests. Thank you for bringing it to our attention.

6/10 Okay

Maxim

Travelled with family and small children
Disliked: Cleanliness
Ich fahre mit gemischten Gefühl nach Hause. Zunächst würde ich positives erwähnen: - sehr gute Lage, nahe an Strand (5 min), 8$ Parkhaus pro Tag gibt es in der Garage 6 (ca 400 m Fußweg) - Wohnung hat alles was gebraucht wird (Ausreichend Teller, Besteck usw. ) - die Kommunikation bei Fragen / Problemen hat auch super funktioniert .. Leider gibt es auch negative Punkte, weshalb ich die Unterkunft nur beschränkt weiterempfehlen kann : - Sauberkeit: es ist unsauber an allen Ecken die nur gibt, Boden (schmutzig), Fensterbänke, Betten gefüllt alles. Wir haben mind. 5 mal Boden selbst gewaschen und es war immer noch schmutzig (Wir haben 70€ zurück erstattet bekommen). Da wir mit Kleinkind unterwegs waren, ist es für uns ein K.O Kriterium gewesen.. - zu laut, da die Wohnung direkt an der Hauptstraße liegt - 1,5 Tage kein Warmwasser(wegen Unwetter) und in Waschbecken in der Badewanne funktionierte Warm Wasser ebenfalls nicht - Allgemeiner Zustand der Wohnung/ Hauses extrem veraltet Wir werden leider nicht wieder kommen, schade
Stayed 10 nights in Nov 2023
Response from Maria, Guest Experience on 28 Nov 2023
Hello, Maxim! Thank you for sharing your thoughts. We're glad you appreciated our prime location and the well-equipped apartment. However, we sincerely apologize for the cleanliness issues and the inconvenience with hot water. Your feedback is crucial, and we're actively addressing these concerns to ensure a better experience for future guests. We understand your decision not to return and appreciate your honesty. If your travels bring you back our way, we'd love the opportunity to host you under improved circumstances.