Dear Ariana,Thank you for your feedback on our hotel. We appreciate hearing about both the positive and negative aspects of your stay.Firstly, we are glad to hear that you found our staff to be wonderful and better than what you would expect at a high-end hotel. We take pride in providing excellent customer service and ensuring that our guests feel well taken care of.Regarding the issue you faced with the Wi-Fi, we apologize for any inconvenience caused. We understand the importance of a reliable internet connection, especially for planning your daily activities and making necessary bookings. We will take note of this feedback and work towards improving the Wi-Fi service, ensuring it is both secure and functional throughout the day and night.We also apologize for any disturbance caused by the thin walls. We strive to create a comfortable and peaceful environment for our guests, and we will take your feedback into consideration in order to improve this aspect of our accommodations.Thank you once again for sharing your experience with us. We value your feedback and hope to welcome you back in the future, providing an even better experience during your stay.Best Regards,

Dear Sara,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and we apologize for any inconveniences you experienced.We are glad to hear that you enjoyed our hotel's great location. However, we deeply regret that the room did not meet your expectations and fell short of the picture provided. We apologize for any confusion caused by this discrepancy but we can’t show every single room specifically picture.We are sorry to hear about the issues you encountered with the bathroom, including the proximity of the bathroom door to the bed and the presence of mould on the walls. Rest assured, we take cleanliness and maintenance very seriously, and we will address these concerns immediately.We would also like to apologize for the dirty floor in your room, as well as the noise disturbances you experienced during your stay. We understand the importance of a restful sleep and assure you that appropriate measures will be taken to mitigate such disturbances in the future.Your feedback is invaluable to us, as it helps us identify areas in need of improvement. We will use your comments to enhance our guest experience and ensure that future guests do not encounter similar issues.Once again, we appreciate your feedback and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best regards.

Dear Gus,Thank you for your feedback regarding your stay at our hotel. We appreciate your positive comments about our convenient location near Central Station metro and the helpful and friendly staff. Additionally, we are glad to hear that you found the room and bathroom clean.Regarding the price, we take note of your concern about the small room without a view. We understand that preferences may vary and we apologize if the room did not fully meet your expectations in terms of size and view.Please rest assured, we value your feedback and consider all aspects while striving to enhance our guests' experience. We hope to have the opportunity to welcome you again in the future, providing an even more satisfactory stay. Thank you once again for choosing our hotel.Best Regards,

Dear Gayle,Thank you for your excellent review. We are glad to hear that you found our room clean and quiet, despite its small size. Our hotel takes pride in offering a convenient location near the train station and the Malpensa airport shuttle stop. We are also pleased to know that you enjoyed the variety of dining options available nearby. We appreciate your feedback and hope to welcome you back to our hotel in the future.Best Regards,

Dear James,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Best Regards,