Very disappointing and outright strange, it started with a sliding bathroom door that did not lock, clip or even close. It went on when we went to leave the room for dinner the room door did not close OR lock!!! The strike play was broken (see picture) and had to be manipulated to get the door to lock. The doorman had to instruct us in how to get the door to close and lock, a bit tricky! The room was a VERY expensive “family” room for 3 that was the size of a postage stamp, again see photo. On the plus side, the location is incredible, the breakfast buffet was perfectly acceptable. The staff was pleasant and responsive given the intrinsic problems with the room. A 3-4 star hotel that likes to think it is a 5 star, it is NOT.