Dinner served

Reviews of Embassy Suites by Hilton Milwaukee Brookfield

3.5 out of 5
Embassy Suites by Hilton Milwaukee Brookfield
1200 S Moorland Rd, Brookfield, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1002 reviews" "
Rating 8 - Good. 210 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Duwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here alot. Always great service. Thanks to Connie this time!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Duwayne,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Embassy Suites by Hilton Milwaukee Brookfield once again! We are delighted Connie's hospitality left a memorable impression on you, and you can be sure we'll pass your compliments along to her. Thank you for your glowing review and perfect rating, and we hope you return soon!Jerry EvansGM, Embassy Suites

10/10 Excellent

Sharon

Liked: Staff & service, property conditions & facilities
Breakfast needs to start earlier than 7 am - our team was not able to eat there because they had to be at the team venue by 7:15 am.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Sharon,Thank you for reviewing your stay at Embassy Suites by Hilton Milwaukee Brookfield. We appreciate your feedback about breakfast hours and will take it into consideration, as we are always seeking ways to improve the guest experience. We trust you enjoyed your stay overall, and we hope you choose to stay with us again the next time you are in the area. Jerry Evans GM, Embassy Suites

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Elisabeth

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very rundown, not what you expect from an Embassy Suites. But wonderful, helpful and kind staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Elisabeth,Thank you for your feedback. We're glad our team's kindness and helpfulness stood out to you. We're dedicated to providing a satisfying stay and appreciate your comments about the condition of the property. We look forward to welcoming you back for a better experience.Jerry EvansGM, Embassy Suites

6/10 Okay

Stephanie, Medford

Travelled with family
This is the place to be if you want good breakfast, made to order omelets and pancakes, sausage etc. over all the stay here is nice, they also have a reception daily at the bar with free drinks and snacks. The downfall is the staff isn’t very helpful you get multiple answers depending on who you ask. The other issue is the walls are super thin, the guy next door was snoring so loud it was so hard to fall asleep. It’s a little More expensive but like I said the breakfast and reception is worth it.
Stayed 3 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Stephanie,Thank you for taking a moment to review your recent experience. We are delighted you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our daily reception. However, we regret that you were not fully satisfied with your experience. Your feedback about noise and service is understood, and we'll be sure to discuss it with our team to ensure any opportunity for improvement is seized. Nevertheless, it was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,Luiz ReisGeneral Manager

10/10 Excellent

Alica

Stayed 1 night in Mar 2024

2/10 Terrible

Kayla

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Jonathan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Hugo, It was a pleasure to welcome you to Embassy Suites by Hilton Milwaukee Brookfield during your recent visit. We're delighted to hear that you had an overall enjoyable experience with us. Thank you for your five-star rating, and please come back soon!Jerry EvansGM, Embassy Suites

10/10 Excellent

Trisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Breakfast was amazing with made to order omelets.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Trisha,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Milwaukee Brookfield. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you enjoyed our delicious breakfast offerings. The pleasure was truly ours, and we hope to welcome you back soon.Jerry EvansGM, Embassy Suites

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities
Beautiful facility. Nice and clean and staff was great.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Holly, Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in providing our guests with exemplary service and impeccable accommodations, so we are pleased that this was reflected in your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Jerry EvansGM, Embassy Suites

10/10 Excellent

Mikhail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly. Staff is helpful and kind. Love happy hour and breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Mikhail,Thank you for sharing this lovely review of Embassy Suites by Hilton Milwaukee Brookfield. We're pleased you appreciated our friendly hospitality, and it was a pleasure to serve you our delicious breakfast. Our team hopes to welcome you back soon!Jerry EvansGM, Embassy Suites

8/10 Good

Romonia Butler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean facility, friendly staff. Only thing is no one gave us the WI-FI information.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Romonia,Thank you for taking the time to leave a review. We are glad to hear our staff was friendly with you and able to deliver a seamless check-in experience, but we're disappointed about the lack of WiFi communication. Rest assured, we've passed on your comments to ensure this matter is addressed swiftly. It was a pleasure hosting you, and we hope you'll visit us again in the future for another great stay.Jerry EvansGM, Embassy Suites

10/10 Excellent

Caitlin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The breakfast was great! There were so many options! Our room was nice and spacious. There was a stain of some sorts on the couch cushion and the property is showing small signs of wear and tear but it didn't bother us.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Caitlin,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Milwaukee Brookfield. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's also great to read our comfortable accommodations and delicious breakfast offerings were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Jerry EvansGM, Embassy Suites

10/10 Excellent

Bailey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing to knock this hotel down for is no stairs to be able to go from 2nd floor to the lobby, only the elevators. Checking out on a busy Saturday morning meant some waiting but nothing serious
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Bailey,Thank you for your review. We're delighted you enjoyed your stay, and we appreciate your feedback regarding the stairs. Additionally, we're glad the wait at check-out was only a minor concern. It was a pleasure to welcome you to Embassy Suites by Hilton Milwaukee Brookfield, and we'd be honored to have you back anytime!Jerry EvansGM, Embassy Suites

4/10 Poor

Keali

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We were so disappointed we didn't stay the second night.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Keali,Thanks so much for your feedback. We're very sorry to hear about your disappointment and would love to hear more from you about what we can improve upon, as guest satisfaction means everything to us. It would be an honor to receive another chance to impress you.Jerry EvansGM, Embassy Suites

8/10 Good

Branko

Dirty
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Branko,Thank you for your feedback, we appreciate you taking the time to share your thoughts with us. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. Nevertheless, we welcome you to reach out to our front desk team so we can gather specifics and make improvements where needed. Jerry Evans GM, Embassy Suites

10/10 Excellent

Burt

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Burt,Thank you for sharing your feedback with us! Providing convenience to our guests is a top priority, and we're glad you enjoyed your experience. We look forward to welcoming you back to Embassy Suites by Hilton Milwaukee Brookfield for another enjoyable stay!Jerry EvansGM, Embassy Suites

10/10 Excellent

Nenad, DES PLAINES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connie was exceptionally pleasant! Thanks for the experience!
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Kelly,Thank you for giving us your feedback on your stay at Embassy Suites by Hilton Milwaukee Brookfield. We were ecstatic to learn that our team gave you such wonderful service, especially Connie! It was wonderful that you had such a great time during your stay. We are looking forward to your next visit to Brookfield and your next visit. Keep in mind that we are pet-friendly, so you can bring your furry family members along too!Jerry EvansGM, Embassy Suites

4/10 Poor

Kanisha

Stayed 1 night in Feb 2024

4/10 Poor

STEVE

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff are not friendly
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Steve,Thank you for sharing your feedback. We value warmth and hospitality, and your observation concerns us. Rest assured, we'll address this to ensure every guest feels welcomed and valued. Despite this, we hope you had an otherwise enjoyable stay and would be thrilled to welcome you back for a more pleasant experience.Jerry EvansGM, Embassy Suites

10/10 Excellent

Khalfani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this hotel when I was a child, and I’d dreamed of going back one day. The visit was greater than I could have imagined.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Khalfani,It was our pleasure to welcome you back after so many years... We're glad you enjoyed your visit!! We invite you to stay at Embassy Suites by Hilton Milwaukee Brookfield again should you be back in the area.Jerry EvansGM, Embassy Suites

10/10 Excellent

Cyntrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Vernon,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your stay with us, and we hope you return soon.Jerry EvansGM, Embassy Suites

10/10 Excellent

Shellyann

Travelled with partner
Liked: Staff & service, property conditions & facilities
10/10 breakfast and complimentary drinks on the first night with snacks at the bar. I will stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Shellyann,It's fantastic to hear that our breakfast, along with our complimentary drinks and snacks, made such a positive impression on you! We're thrilled you're planning to stay with us again, and we look forward to welcoming you back for another great experience.Jerry EvansGM, Embassy Suites

10/10 Excellent

Krystle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was easy the young ladies at the desk was super nice rooms were clean and my kids enjoyed the pool
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Krystle,It's terrific that our front desk team made you feel welcome, and we are delighted our comfortable rooms and refreshing pool hit the mark with you. Whenever you revisit the area, we'd love to see you again at Embassy Suites by Hilton Milwaukee Brookfield!Jerry EvansGM, Embassy Suites

6/10 Okay

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

RaeAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Embassy suites has been the best chain to stay at. Will be using again.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear RaeAnne,Your warm praise of Embassy Suites by Hilton Milwaukee Brookfield made our day! We're proud that you consider our brand to be superior. Many thanks for your excellent review and we look forward to your return!Jerry EvansGM, Embassy Suites

10/10 Excellent

paris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Jodie,Thanks for your five-star rating of Embassy Suites by Hilton Milwaukee Brookfield! We loved having you here, and we hope to welcome you back soon.Jerry EvansGM, Embassy Suites

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Terrilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family is in WI so when we come up there we always stay at this Embassy Suites. Beds are always so comfortable, fabulous breakfast, and the free afternoon cocktail hour make a stay in a hotel very pleasant! It’s located just off the interstate with lots of restaurants and shopping, which makes everything so convenient. Have never had a problem with noise and the staff have always been pleasant!
Stayed 6 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Terrilyn,It warms our hearts to read your review, and we love to have you as a part of our family. We're happy to know that our convenient location, friendly staff, and delicious breakfast were all highlights of your stay. Anytime you need another memorable getaway, count on Embassy Suites by Hilton Milwaukee Brookfield again to deliver.Jerry EvansGM, Embassy Suites

10/10 Excellent

Erica

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Was a great stay for new year weekend. Matt, Jossue, and Alex at the bar were great. Highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luggage trouble - solo traveler
My stay was great with the exception of not being able to locate a luggage cart and the lack of staff assistance to locate a cart.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jessica,We're pleased to hear that your stay was great. However, we apologize for the inconvenience regarding the luggage cart. Your feedback is valuable, and we will address this to ensure a smoother experience in the future. We appreciate your understanding and look forward to welcoming you back for an even better stay.Jerry EvansGM, Embassy Suites

10/10 Excellent

Erica

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stay with friends.
Stay was good. Room did have a stain on the carpet but did not hamper using the room. Some towels did smell bad but they organized for us to get new towels. Food and bar great as usual.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Erica,Thanks for staying with us and for your review. We are glad you and your friends had a great visit and could enjoy our tasty food and friendly service. Again, thanks for your feedback, and we look forward to seeing you next time!Jerry EvansGM, Embassy Suites

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Mohamed,Thank you for your great review and for giving us a perfect rating! We're delighted you had an enjoyable experience, and we hope you return soon.Jerry EvansGM, Embassy Suites

10/10 Excellent

Kerry

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Jeno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

francisco

Stayed 1 night in Dec 2023

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Sarah,Thank you for your review and for giving us a perfect rating! We're thrilled you had an excellent stay, and we hope you return soon.Jerry EvansGM, Embassy Suites

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here multiple times. Love the breakfast and the cocktail hour is great! The staff are helpful and very nice. The only item is that they don't do the rooms during your stay. I wish they would return to doing the rooms every other day. At least for the sake of garbage pickup.
Stayed 4 nights in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Colleen,Thank you for returning to Embassy Suites by Hilton Milwaukee Brookfield. It's our pleasure to start your day with a delicious breakfast, and we're glad you enjoyed our cocktail hour. Suggestions are always appreciated, and we've noted your thoughts on our housekeeping policy. Please know that our front desk team would be happy to assist you if you ever need additional fresh towels or in-room amenities. We're looking forward to your next visit. Jerry EvansGM, Embassy Suites

2/10 Terrible

christine

Stayed 2 nights in Nov 2023

6/10 Okay

Nicole, detroit

Travelled with family
The breakfast was okay, it was hot food available but the exact same breakfast everyday. Cook to order omelette was a good option. Deposit is 50 per night which I think is excessive to be held. Bed was terrible, my whole body is sore. It’s a okay hotel but definitely in need of some updates. The rooms are suites which is nice, but the refrigerator is extra small. This is definitely something that needs to change. Couldn’t fit any of my food in there. Barely had room for bottled water.
Stayed 5 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Nicole,Thank you for your recent feedback regarding your stay with us. Please accept our sincere apology for aspects of your visit that weren't up to your expectations. Your comments will aid us as we continue making improvements. That said, we're glad our cooked-to-order omelets were satisfactory. We value your input and hope for a chance to make your next visit even better.Jerry EvansGM, Embassy Suites

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staf did an excellent job. Your Night auditer Joy is an absolute joy. The facility was clean and accessible. Thanks for providing my family a 10 out of 10 vacation experience! Sincerely the Hernandez family
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Russell,Our goal is to impress everyone who stays at Embassy Suites by Hilton Milwaukee Brookfield, so we're happy to hear we succeeded with you! It's great to know that you appreciated our attention to cleanliness and service. Please come see us again the next time you're in the area.Jerry EvansGM, Embassy Suites

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything listed above
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Gina,It was a pleasure hosting you at Embassy Suites by Hilton Milwaukee Brookfield! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Jerry EvansGM, Embassy Suites

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the extra space in our room. The front living room area and the back room with the two Queen beds was perfect!
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Mike,It is wonderful to know that you had an excellent experience with us! We're thrilled our spacious accommodations suited your needs well, and we appreciate you highlighting them to your fellow travelers. Thank you for your great review, and we hope you return soon!Jerry EvansGM, Embassy Suites