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On our last day I injured my ankle upon checking out (my own clumsy self)
The staff were so extremely helpful and quite concerned about my well being then anything else. They sent me with a pillow and bag of ice and said not to worry about anything as we headed to the ER. We were visiting from out of state with our three children to mall of America and although we ended on not such a great note the hotel and staff were more then I could’ve asked for! The staff are incredible!
Thank you for your kind words and positive feedback! We're delighted to hear that you found our room clean, nice, and comfortable. Your satisfaction is our priority, and we look forward to hosting you again in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
Thank you so much for the kind review, Chas! We appreciate the recognition and look forward to welcoming you back on your next stay. Safe Travels!
10/10 Excellent
Carmen
18 Feb 2024
Carmen
Stayed 2 nights in Feb 2024
10/10 Excellent
Todd
16 Feb 2024
Todd
Stayed 1 night in Feb 2024
Response from Emily on 19 Feb 2024
Thanks for the great review, Todd! We appreciate the recognition and will continue to keep up the good work! Come back and see us again soon!
10/10 Excellent
Laurel
Business traveller, Travelled with partner
13 Feb 2024
The manager was so kind, and even helped me transfer my paraplegic hubby into bed, several times! Great breakfast! Comfortable room! Convenient location to shops and restaurants, etc...
Laurel
Stayed 3 nights in Feb 2024
Response from Emily on 19 Feb 2024
Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic stay with us and that our manager could assist you and your husband. It's great to know that you enjoyed our breakfast, comfortable accommodations, and convenient location. Your kind words mean a lot to us, and we look forward to welcoming you back again soon!
The only complaint I have is that I requested to have our room cleaned (garbages changed-towels refreshed) daily -staff came by and said they would come back—never did
We were told to leave old towels and garbage in the hall and staff would pop by to get it (it was there until after lunch the next day)
Laura
Stayed 3 nights in Feb 2024
Response from Emily on 19 Feb 2024
Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced with our housekeeping service. Your comments are valuable to us, and we will address this issue with our team to ensure better communication and timely service in the future. We appreciate your understanding and hope to welcome you back for a more seamless stay next time.
The trundle bed was dirty and hadnt been cleaned, and the couch was uncomfortable. Otherwise the room was nice.
Nicole
Stayed 1 night in Jan 2024
Response from Emily on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the overall room. However, we sincerely apologize for the issues you experienced with the trundle bed and couch. This is not the standard of cleanliness and comfort we aim to provide. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
We're thrilled to learn that you had a wonderful stay with us! Your positive comments are greatly appreciated. We look forward to hosting you again for another memorable experience.
Shower pressure was essentially non-existent. Other than that, good experience.
Verified traveller
Stayed 3 nights in Jan 2024
Response from Emily on 29 Jan 2024
Thank you for your feedback. We're pleased to hear you had an overall good experience. We apologize for the inconvenience with the shower pressure and appreciate your understanding. Your comments help us improve, and we hope to have the opportunity to host you again for an even better stay.
Couldn’t get local Vikings on tv - front desk has no technical expertise on the issue. No recycling in cafeteria.
Lisa
Stayed 1 night in Dec 2023
Response from Emily on 29 Jan 2024
Thank you for sharing your feedback. We appreciate your positive rating and apologize for any inconvenience regarding the TV channels. We'll work on improving our technical support. Your input about recycling in the cafeteria is noted, and we'll explore ways to address this. We hope to welcome you back for an even better experience in the future.
10/10 Excellent
David
30 Dec 2023
It was great
David
Stayed 1 night in Dec 2023
Response from Emily on 30 Dec 2023
Thank you for your kind words and positive review. We're delighted that you had a pleasant stay with us. Our team works hard to ensure our guests have a memorable experience, and we're glad to see it reflected in your feedback.
We're grateful for your positive review and so happy to hear you enjoyed your staycation! It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.
2/10 Terrible
Bruce
28 Dec 2023
Liked: Staff & service
Bruce
Stayed 3 nights in Dec 2023
Response from Emily on 5 Feb 2024
Hello Bruce, we're sorry to see that we did not meet your expectations during your recent stay. We would love the opportunity to hear how we improve as guest satisfaction is our number one goal. Please reach out at your earliest convenience.
10/10 Excellent
matthew
27 Dec 2023
matthew
Stayed 1 night in Dec 2023
Response from Emily on 29 Dec 2023
Thank you for the positive rating! We're pleased to know you had a positive experience during your stay.
Two rooms were reserved and paid for family members visiting over Thanksgiving. They were thrilled about everything SpringHill had to offer over their stay. The manager, Yone, was especially accommodating and completed a smooth landing to a chaotic situation that was caused by travel failures that could have caused me stress.
In short, my family had one of the best Thanksgivings ever and SpringHill was a piece in making that happen. Thank you, Yone!
The hotel was nice and clean, looked new, minutes from shopping, restaurants, and the interstate highway - all minutes from downtown Minneapolis. The room was clean, laid out well, had several charging options (USB sockets, standard sockets) throughout the room. Very nice rooms; our stay was quiet and uneventful.
Tbh, the hotel is nice and clean and whatnot but for the price its definitely not really worth it. The pool closes at 10 and the size of the pool is misleading.. the pic that they display on the listing makes the pool look way bigger than it actually is... they do have a nice excersize room tho... but yet again the price is outlandish. I paid close to $500 for 2 queen suites and the size of the rooms was ridiculously smaller than what the pics made them out to be... overall the service was ok.. i had gotten the rooms for my 15 year old daughters birthday and when we requested extra blankets they made me pick them up at the front desk even though our room where we needed the blankets was literally 20 feet from the front desk... :( its a very clean nice looking hotel.. but still for the price its very disappointing...
Verified traveller
Stayed 1 night in Nov 2023
Response from Emily on 29 Dec 2023
Thank you for sharing your thoughts on your recent stay. We appreciate your positive comments about the cleanliness, exercise room, and the overall appearance of our hotel.We apologize for any disappointment you experienced with the pool size and hours, as well as the room dimensions not meeting your expectations. Your feedback about the pricing is duly noted, and we will review our listing to ensure it accurately reflects our offerings.Regarding the service hiccup with the extra blankets, we're sorry for any inconvenience caused. Your feedback is crucial in helping us improve our processes, and we will address this with our team to ensure a smoother experience for our guests.We value your business and hope to have the opportunity to exceed your expectations on any future visits.
Clean rooms, newer/updated. Nice continental breakfast. Friendly staff. Located near many restaurants and shopping.
Leslie Ann
Stayed 3 nights in Oct 2023
Response from Yone on 30 Oct 2023
Thank you for being our guest.
10/10 Excellent
Rick
28 Oct 2023
Rick
Stayed 1 night in Oct 2023
Response from Management on 25 Nov 2023
Dear Rick,Thank you for giving us a perfect score! We hope to see again!
4/10 Poor
Pamela
Travelled with partner
14 Oct 2023
Disliked: Staff & service
As soon as I walked in there were towels and a bucket of dirty water by the front door.
The front desk just gave me my key without indicating what floor I was on. The room had a big burn hole in the carpet and the bathroom floor was sticky. Will not be coming back..not worth the price
If your looking for a good place to stay then you found the right one, easy access, Great staff, clean, and great amenities, Will be booking there again.
room was very clean. Breakfast was excellent- area was clean and neat too. i saw someone cleaning floors near elevator too. Quiet surroundings. Easy check in and out. Friendly front desk people