Mission Bay Holidays

The room was in the second floor, no elevator. I have a disability and did not know there was no elevator. The stairs were difficult for me each day.

Our stay started off on a frustrating note due to issues with housekeeping. Room service didn’t come on the first day, and on the second day we had to call reception around 5pm to follow up. After speaking with the manager, we agreed on a specific daily time for housekeeping for the remainder of our 8-day stay. Unfortunately, even after this arrangement, the room was not serviced at the agreed time the following day, and we once again had to contact reception. While the staff did offer a room credit as a gesture, the repeated inconvenience did affect the overall holiday experience and made it difficult to fully relax thereafter. That said, the hotel itself has a lot going for it. The room was excellent, and the amenities were of a high standard. The rooftop area is a highlight, although it can get quite crowded—on one occasion we weren’t able to get chairs, which was disappointing. Overall, a property with great potential and strong facilities, but the inconsistency in service needs improvement to match the otherwise high standard.

While our room faced the building next to us, the atmosphere and character of the hotel was top notch. William checked us in with enthusiasm and Alexander made our check out smooth and offfered some hotel history while we waited for the taxi he called for us. Excellent stay, loved the location to the beach and the restaurants on the strip.

Great customer service

Breakfast buffet was amazing but make sure to get there at 7:30am because around 9am it gets packed and it’s hard to find seats. There’s additional seating outside and in the patio but if there's rain you have to sit inside