Mondim de Basto Hotels

"Staff was friendly and helpful. Booked us a wine tasting and tour at check in. Recommended restaurants in the area. Breakfast buffet was delicious, lots of fresh food choices and an omelette station. Great pool area with breathtaking views of the Douro River. Comfy sun loungers. Our room was clean and spacious. Only downside was a lot of steps up and down from our room to the restaurant and pool. Not ideal for anyone with mobility issues. "

"Rooms were just okay, quite basic, very stark. The property, lobby, and restaurant were beautiful which was quite a contrast to rooms. Carpet was a bit dirty and musty smell in hallways. Pool and bar area was beautiful. Town was extremely quiet when we were there and unsure of walking around at night. Exceptional wine tour by Bambuti arranged by hotel. Overall a nice stay. "

"Amazing place with great view. Hotel was clean and staff was friendly. Spa has sauna and steam room available for guests."

"breakfast was very good, the pool was also great.. the problem from my point of view, the staff was not kind enough, I want more from the staff. Just be kind...they were'nt"

"Anna greeted us upon arrival and not only checked us in, but walked us to our room. The property is wonderful, clean, well attended and in a perfect location. Staff are always available and smiling. Breakfast buffets are numerous, plentiful and delicious. We enjoyed our room with a balcony overlooking the river very much. "

"Staff was very nice and service was great include valet parking."

"Staff were incredible. We especially appreciated Dina Mendes. She greeted with a smile every morning and was kind and attentive to our needs."

"Absolutely beautiful from beginning to end. Staff super nice and helpful, room comfortable and well appointed, grounds and view just stunning, food & wine delicious. Just be aware it could be challenging with mobility issues. "

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."