Mont-Royal Holidays

I was very disappointed with my stay. The hotel was dirty from the moment I arrived—the carpet at the entrance was filthy, which gave a terrible first impression. The overall appearance of the hotel was strange, and there was a strong moldy smell throughout the property. The bedroom looked nothing like the photos advertised online. It was misleading and did not meet my expectations at all. I would not recommend staying here based on my experience.

I had a highly disappointing stay at this hotel due to poor room conditions and a total lack of customer service. Upon arrival, I found hairs on the bathroom floor. To make matters worse, the climate control was completely malfunctioning. The AC blew directly onto the bed, and despite adjusting the thermostat, the room remained unbearably hot. When I went down to the lobby for help in the middle of the night, the front desk was entirely abandoned. I waited, but eventually had to return to my room and barely slept. Management later dismissed this, claiming staff might have been assisting other guests. Furthermore, I accidentally double-booked a room for the same night across two different platforms. While I fully admit this booking error was mine, the hotel’s handling of the situation showed zero hospitality. The owner refused to offer any flexibility, refund, or gesture of goodwill. Instead, I was just handed a second key and told it was not their mistake. Technically true, but incredibly poor service. I will never stay here again.