Monte Grappa

Communication from the hotel prior to arrival were excellent and the Staff was great on phone calls as was interaction with the front desk.The location was perfect! A few minutes from the airport and an easy, quick bus trip into the City to tour. However the room was very hot and lowering the thermostat made no difference (though the 'blower' for the AC was very noisy). When I advised the front desk at checkout (we went up to sleep late and were exhausted from travel) they apologized and explained "the air is central". . . strange. In the middle of the night there was a loud bang that woke me. I went to investigate - the plastic Kleenex container had popped off of the wall landing on the tile floor with a loud crash. It seemed to have been attached by a small piece of tape. Overall, the people were great and service timely but the facility and air conditioning are sub-par. They need a "refresh".

The property is very beautiful, quiet and relaxing. The surrounding area is quiet too and very calm. The hotel restaurant is very good. There are many nice restaurants and boutique shops in the area that are walking distance from the hotel. The con is the distance from the Venice train terminus.

Beautiful hotel and very quiet property. The rooms are very spacious and the breakfast is great. Excellent staff and service.