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Reviews of Trail Lake Lodge

2.5 out of 5
Trail Lake Lodge
Mile 29.5 Seward Hwy, Moose Pass, AK

Reviews

7.2

Good

Rating 10 - Excellent. 68 out of 272 reviews" "
Rating 8 - Good. 95 out of 272 reviews" "
Rating 6 - Okay. 55 out of 272 reviews" "
Rating 4 - Poor. 34 out of 272 reviews" "
Rating 2 - Terrible. 20 out of 272 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Business traveller
Liked: Staff & service
The coffee pot was very dirty. We ran water through it several times and it still was not running clear. We were there for a work trip so our guys were disappointed to not be able to have coffee. Otherwise, an ok place to lay your head.
Stayed 1 night in Apr 2024

6/10 Okay

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful views, rooms are outdated.
Stayed 2 nights in Sep 2023

8/10 Good

Jay, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice view, keurig coffee pot, dish tv, great shower, wonderful staff, well done.
Stayed 2 nights in Sep 2023
Response from GM on 18 Sept 2023
Thank you for your review, we're glad you enjoyed your stay!

4/10 Poor

Emily

Travelled with family
Disliked: Amenities, property conditions & facilities
The listing is very deceiving. I never really leave bad reviews but felt there were a few things to take note of. The bed was like a cot - you could feel all the springs & it was concave. The room was maybe 10x14 feet, you could hear the steam boiler whistling all night long and every little noise, even several rooms away. They said there was a grab & go breakfast but it was just Folgers coffee & frozen breakfast burritos. Maybe a decent one night stop over spot had it been under $100, but for $135, wouldn't recommend as your first option.
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
We're sorry to hear you did not enjoy your stay. Our burritos are made fresh every night before being served in the morning. We take pride in being one of the most affordable options in the area, but will take take your comments into consideration for next season.

10/10 Excellent

Jay, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff,thank you much
Stayed 2 nights in Sep 2023
Response from GM on 5 Sept 2023
We're glad you enjoyed your stay! Please come back soon :)

8/10 Good

hung, plano

Stayed 1 night in Aug 2023

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
picture does not show the single story old dumpy hotel across the street that they use. no internet and no tv
Stayed 1 night in Aug 2023
Response from GM on 4 Sept 2023
We're sorry you did not enjoy your stay.

6/10 Okay

Nathan

Stayed 1 night in Aug 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a misunderstanding on prices, but I let them know and they were considerate enough to rectify this, which I greatly appreciated. Loved our view from the 2nd story.
Stayed 2 nights in Aug 2023
Response from GM on 4 Sept 2023
Thanks for your review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Aug 2023
Response from GM on 5 Sept 2023
Thank you for your review!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is no 5 star hotel by any means. What you get is what is advertised. If you are looking for a warm place to stay between Anchorage/Seward this is an option that works....there is no fridge/tv/microwave/electronics/modern stuff which is great if you are just looking for a warm room....the bed is hard as a rock and you best have a chiropractor appointment ready for after your stay because you will need it....but if you don't want to get eaten by bears, stay in a tent, get wet, sleep in your car and you don't want to swim in the sewage smelling lake, the hotel room in and of it's self is clean, you get a warm room/shower...never saw anyone so that was fine as well. We just needed a place to stay and not pay an arm/leg for and this worked.
Stayed 2 nights in Aug 2023
Response from GM on 5 Sept 2023
Thank you for your review.

10/10 Excellent

Glynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good “Alaska” hotel
Good people, service and food! Room clean and comfortable. Not a Hilton, but for the price a good “Alaska” hotel. We will be back.
Stayed 1 night in Aug 2023
Response from GM on 25 Aug 2023
We're so glad you enjoyed your stay! Thank you for your review, please come back soon.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from GM on 25 Aug 2023
Thank you for your review.

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from GM on 20 Aug 2023
Thank you for your review.

4/10 Poor

Cheri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what was expected!
Stayed 2 nights in Jun 2023
Response from GM on 20 Aug 2023
We're sorry to hear that. Thanks for the feedback.

6/10 Okay

Lorna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bit of a mix up with check in meaning we had to move rooms. 2 nd room was better. Basic facilities but clean and fresh in second room. Great to have a bar/ restaurant for food. Chilli was delicious. In morning only coffee provided. Can buy homemade packaged cakes… delicious. Nothing else really around it. No coffee/ tea/ fridge etc in room. No air con. Cheap but basic.
Stayed 1 night in Aug 2023
Response from GM on 20 Aug 2023
Thanks for your feedback, we're glad you enjoyed your stay! Great to hear that you liked the food, and we are sorry for the room mix up.

8/10 Good

clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Trail Lodge was a much better price range than the rooms at Seward. A mini fridge would have been nice. There’s no AC, or fan, but the window had a screen, and the temp was fine. Our biggest complaint was the mattress. It was a 1 star. Ugh! There’s not tv, or phone, so we walked over to the lodge which is very log cabin and was clean. The staff were all hospitable. The beer was good. She even gave a little sip of the on taps so we’d get what we like. Later we had the best wings!
Stayed 1 night in Aug 2023
Response from GM on 13 Aug 2023
We're glad you had a nice time! We are working on improving our amenities for next season. Thank you for your feedback.

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was delightful. The area is gorgeous. Motel is old and in need of upgrades. No kleenex, fridge, or coffee maker in room and only one outlet. Expected better for $130.
Stayed 1 night in Aug 2023
Response from GM on 13 Aug 2023
Thank you for your feedback. We are working on improving our amenities for next season. We're glad the staff treated you well!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 13 Aug 2023
Thanks for your feedback!

8/10 Good

Kimberly, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were not sure what to expect with the wide range of reviews but we were very happy with our stay. First, the staff was amazing, from the person who checked us in to the restaurant staff, the nice manager we spoke to about our loud, drunk neighbors (they then quieted down), and the cleaning staff. Second, though older (we were in across the street motel section), it was very clean, beds were fine, shower was great. There was a disinfectant smell on arrival but not bad and to be expected in older property in Alaska. So overall very pleased.
Stayed 1 night in Aug 2023
Response from Scott on 5 Aug 2023
Thank you for the kind words Kimberly. Glad our wedding party got partied out quickly. Thankful my dog wasn't joining in with them too! She was next door to you as well. I'll make sure to pass your praise on to the staff you encountered.

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Visiting family so just needed a place to sleep
Stayed 7 nights in Jul 2023
Response from GM on 13 Aug 2023
Thank you for your feedback, we hope you enjoyed your time here.

8/10 Good

Mike

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from GM on 13 Aug 2023
Thanks for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent, but over-priced
Overall, decent hotel. Above a bar which can be a bit noisy, but that calms down by midnight. The big problem for us was that the second bed was tiny. If your child is 5 or less, this combo would work. Otherwise, the place is a tight fit and not a great value.
Stayed 1 night in Jul 2023
Response from GM on 13 Aug 2023
Thank you for your feedback!

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking for an affordable location for the night between two days at Kenai Fyords and this place was great. Although I did not eat there, there was what appeared to be a great restaurant associated with the property. It was lake front but again I was not able to see what options or views there may have been. The room was across the street from the restaurant and was basic but easily filled my needs of a clean and comfortable place to sleep and shower for the night. Would certainly stay again if back in the area.
Stayed 1 night in Jul 2023
Response from Scott on 5 Aug 2023
Glad you enjoyed your stay Eddie and appreciate the kind words. Hope you can visit us again, and please, come try the restaurant.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Lodge on a Beautiful Lake
Quaint vintage lodge in a gorgeous setting. We could have sat on the dock all night. Well, we practically did, it was light til midnite. Wonderful view, great food, super friendly staff. We would absolutely stay here again.
Stayed 1 night in Jul 2023
Response from GM on 29 Jul 2023
We are so glad you enjoyed your stay, Christine. We look forward to hosting you in the future!

8/10 Good

Tulia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The scenery. The kayak tour on the lake.
Stayed 4 nights in Jul 2023
Response from GM on 29 Jul 2023
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Love the mountains!
View is amazing! Staff is super nice. Stayed 2 separate nights. 1 night room had icky odor. Second night a different room was fine. Beds are ok for comfort. Small. But we didn’t need much. Had 3 in our room. Good darkened rooms for sleeping. Has a restaurant and bar. 2 of us loved their burgers. My salmon was ok. Priced right. Again, nice staff!
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Thank you for your feedback! We're glad you enjoyed your stay.

8/10 Good

James

Travelled with family
Liked: Staff & service
The property is a neat little place on a lake with beautiful scenery. It's an older place and there is nothing fancy. The people are pleasant to talk to, and very helpful. The restaurant had good food. There were 4 people in our room, and there was not enough hot water to go around. Cold showers aren't my thing. Other than that, everything was great.
Stayed 2 nights in Jul 2023
Response from GM on 22 Jul 2023
Thanks for your feedback, James. We're glad you had a nice stay and apologize for the lack of hot water.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was professional, accommodation was economical, small but comfortable, bed and bathroom was clean.
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
Thanks for your review, Sanjay! We're glad you enjoyed your stay.

10/10 Excellent

Frankie, Egg Harbor Twp.

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stafff. Quite area restaurants and bar atthe facilities.
Stayed 1 night in Jul 2023
Response from GM on 22 Jul 2023
We're glad you enjoyed your stay, Frankie!

4/10 Poor

Pao-Fang

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor bathroom , too small
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Thank you for your feedback. We understand the bathrooms are quite small. We hope you enjoyed the rest of your stay.

4/10 Poor

Janice

Stayed 1 night in Jul 2023
Response from GM on 13 Aug 2023
Thank you for your review.

10/10 Excellent

Fen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Thank you for your review!

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay.
I was glad to get to the lodge after a day of rain. they had a main lodge and another motel-like building across the street. It was clean and quiet, but no ice machine that I found. I met friends from back in Michigan that was traveling too! We had a very good dinner on sight.
Stayed 1 night in Jun 2023
Response from GM on 7 Jul 2023
Thanks for your review, we're glad you enjoyed your stay! See you next time :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth considering
This is a fun, historic place right on a lake where float planes take off and land. They also have a quite good restaurant for lunch and dinner meals. Building shows its age as do the rooms but, again, one is staying in an older and historic place. It is about 20-30 minutes from Seward so we drove back and forth several times during our 2-night stay. Note that you'll pay much less for this place than similar lodging options in Seward.
Stayed 2 nights in Jun 2023
Response from GM on 7 Jul 2023
Thank you for your feedback, it means a lot to us! We love to hear that you had fun!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Spend more for a better place
Expensive for basically the worse hotel on our 3 week trip so far… No internet.
Stayed 2 nights in Jun 2023
Response from GM on 30 Jun 2023
Sorry you didn't enjoy your stay. We pride ourselves on being one of the most budget-friendly lodges in the area. The wifi may not be the most reliable, but we do have it. Thank you for your feedback.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Here for one night on a stop through. Place is clean, shower was hot with good water pressure, and the restaurant had good food. It's not luxury but great place for us.
Stayed 1 night in Jun 2023
Response from GM on 11 Jul 2023
Thank you for your review! We hope you enjoyed your trip!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Visit at Moose lodge
Hotel was Okay. No TV. A place to sleep. When we booked we thought we were staying at the lodge, but instead it was down the street.
Stayed 2 nights in Jun 2023
Response from GM on 28 Jun 2023
Thank you for your feedback. We're sorry about the confusion on the room location. We hope you enjoyed the rest of your time in Alaska!

4/10 Poor

Katalin

Stayed 1 night in Jun 2023
Response from GM on 25 Jul 2023
We're sorry you didn'y enjoy your stay.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Really great area. Right off a lake. Has a restaurant in other building where you get your free coffee in the morning.
Stayed 1 night in Jun 2023
Response from GM on 28 Jun 2023
We're glad you enjoyed your stay, Karen! Come back soon :)

10/10 Excellent

dwayne, PECOS

Stayed 1 night in Jun 2023
Response from GM on 7 Jul 2023
Thank you for your review!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
standard roadside motel. Small but clean. What we expected
Stayed 1 night in Jun 2023
Response from GM on 6 Jun 2023
Hi Mark, we're glad you enjoyed your stay! Thanks for the feedback.

4/10 Poor

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is probably the worst place we have stayed.no tv no clock no kleenex .the place is a dump
Stayed 1 night in May 2023
Response from GM on 26 May 2023
We're sorry you did not enjoy your stay. What we lack in amenities, we make up for in our budget-friendly prices. Our staff works hard to keep the rooms clean and comfortable.

8/10 Good

Cindy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location to Hope, Cooper Landing, Seward. A little dated. Beautiful view of Trail Lake! Only bar & restaurant in town, but food was good!
Response from GM on 22 May 2023
Thank you for your feedback! We hope you had a great trip and we're glad you enjoyed the food!

10/10 Excellent

VIPALUCK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big, clean, and comfy, but the bathroom is too small. There's no hairdryer. Wifi signal is kinda weak. Overall is good.
Stayed 1 night in Sep 2022
Response from GM on 2 Oct 2022
Thank you for your review, we're glad you enjoyed your stay! We are working to upgrade our wifi for next season.

10/10 Excellent

Daren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is so homey and the views are amazing!!
Stayed 1 night in Sep 2022
Response from GM on 18 Sept 2022
Thanks for your feedback, it means a lot to us. Homey with amazing views is what we aim for!

4/10 Poor

Bojidar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lot of potential, but our stay was quite disappointing. Wi-Fi did not work in our room and despite letting the staff know about it twice it never got fixed. The accomodations are very basic. The room/furniture is very old. The mattress was also quite old and kind of uncomfortable. You can feel the springs. The view from the property is excellent though, right on a lake with mountains in the background. Also had a decent bar, which closes at 9pm - wish it was open later.
Stayed 6 nights in Aug 2022
Response from GM on 18 Sept 2022
Thank you for your feedback. We apologize for the WiFi, we will be upgrading it next season. It is difficult to get strong WiFi in such a remote area.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Response from GM on 10 Oct 2022
Thanks for your review!

6/10 Okay

Hao

Travelled with group
No breakfast in this facility.
Stayed 2 nights in Sep 2022
Response from GM on 18 Sept 2022
Thank you for your feedback. We do offer complimentary coffee in the mornings and pastries for purchase. We wish we could serve full breakfast, but we simply do not have the staff or housing to allow for the restaurant to operate breakfast-dinner. We hope you understand.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Perfect location older but very nice
Stayed 1 night in Aug 2022
Response from GM on 18 Sept 2022
Thank you for your feedback! The lodge was built in the late 1940's, and we like to think it has a nice rustic charm. We are glad you enjoyed your stay.