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Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Nice quiet property tucked away at the end of a road surrounded by nice trees for privacy. It’s a short or extended stay hotel so there a little more wear & tear, but the property is maintained decently. A couple loose tiles in the bathroom and a loose shower handle(easy fixes). Other than that good place to stay.
Craig
Stayed 1 night in May 2024
Response from Chris on 13 May 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
4/10 Poor
Deborah
Travelled with family
8 May 2024
Liked: Cleanliness
Disliked: Staff & service
I did not care for the clerk clearly on the back of the door it said check out was at 12 and when I asked him he ignored me if he would have cam back to the roo any room for that matter he would have seen it but he didn’t
Deborah
Stayed 1 night in May 2024
Response from Chris on 9 May 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you.
It was in good condition and the employees were very nice.
Florl
Stayed 1 night in Apr 2024
Response from Chris on 29 Apr 2024
Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
Pleasant inexpensive place to stay for a couple nights.
Steven
Stayed 2 nights in Apr 2024
Response from Chris on 29 Apr 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
8/10 Good
Erica
19 Apr 2024
Liked: Staff & service
Erica
Stayed 3 nights in Apr 2024
Response from Chris on 22 Apr 2024
Thank you for staying with us. We are happpy you enjoyed your stay!
8/10 Good
Steven, Denville
Business traveller
10 Apr 2024
Liked: Cleanliness, staff & service
Inexpensive and convenient
Steven
Stayed 1 night in Apr 2024
Response from Chris on 10 Apr 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
Great location and surprisingly pleasant stay. Very clean and quiet.
Yeathus
Stayed 1 night in Apr 2024
Response from Chris on 17 Apr 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Facility is a bit dated, but I like having separate bedroom options.
Denise
Stayed 3 nights in Mar 2024
Response from Chris on 13 Mar 2024
We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner!
8/10 Good
Tanya
25 Feb 2024
Liked: Staff & service
Toilet didn’t work
Tanya
Stayed 1 night in Feb 2024
Response from Chris on 26 Feb 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.
I stay here approximately once a month when in the area. The hotel is nothing fancy but has all the necessities needed and is clean.
Beverly
Stayed 1 night in Feb 2024
Response from Chris on 13 Feb 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
10/10 Excellent
Maryann
10 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Maryann
Stayed 1 night in Feb 2024
Response from Chris on 13 Feb 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
10/10 Excellent
Inara, Charlottesville
6 Feb 2024
Inara
Stayed 1 night in Feb 2024
Response from Chris on 21 Mar 2024
We appreciete your feedback and want to thank you for staying with us!
Response from Assistant General Manager, Ashley Gregory on 16 Jan 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!
2/10 Terrible
Kim
7 Jan 2024
Kim
Stayed 2 nights in Dec 2023
Response from Chris on 9 Feb 2024
Thank you for the review. We look forward to seeing you again soon!
Response from Assistant General Manager, Ashley Gregory on 8 Jan 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Response from Assistant General Manager, Ashley Gregory on 8 Jan 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!
I walked in and it REEKED of weed. The sofa that turns into a double bed felt like you were sitting on plastic. There were people outside at night who were so loud. Everything was outdated and I felt like I was staying in a dive motel. The cabinets/drawers were broken. It just looked and felt uncomfortable and atrocious. I got a suite for myself for the comfort and I can say there was no comfort.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Assistant General Manager, Ashley Gregory on 8 Jan 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Response from Assistant General Manager, Ashley Gregory on 16 Jan 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Response from Assistant General Manager, Ashley Gregory on 3 Jan 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Response from Assistant General Manager, Ashley Gregory on 20 Dec 2023
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
Response from Assistant General Manager, Ashley Gregory on 15 Dec 2023
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!
This was my second stay at Sonesta and I was happy with the accommodations. I do plan on returning when in the area.
Angela at the front desk was especially friendly and kind.
Verified traveller
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on 6 Dec 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
Recommend this place. Service and location were ideal.and a plus for being pet friendly
Glisette
Stayed 12 nights in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 6 Dec 2023
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.
4/10 Poor
Kevin
Business traveller
29 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I couldn’t take a shower in the morning because the water wasn’t working.
Kevin
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 6 Dec 2023
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.
6/10 Okay
Bruce
27 Nov 2023
Liked: Cleanliness, staff & service
Fan in bathroom did not work. Bathroom had a smell to it. Staff was very nice.
Bruce
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 28 Nov 2023
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.
Would not recommend
Bathroom facilities broken in room
Coffee machine broken, coffee in lobby was horrible
Ronni
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 6 Dec 2023
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
10/10 Excellent
Rafael
22 Nov 2023
Rafael
Stayed 2 nights in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 13 Dec 2023
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Response from Assistant General Manager, Ashley Gregory on 19 Nov 2023
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.
Our stay at this property was relaxed, quiet, enjoyable, and safe. The room was clean, well-equipped, and comfortable. All-in-all, it was a pleasure to stay at this hotel.
Mark
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 14 Nov 2023
When a guest takes the time to write a review, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.
I didn’t get the room what I booked. I booked kings bed but got mobility room
KiranKumar
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 14 Nov 2023
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
8/10 Good
Esi-Matrice
10 Nov 2023
Esi-Matrice
Stayed 4 nights in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 12 Nov 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
10/10 Excellent
Emily
7 Nov 2023
Emily
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on 28 Nov 2023
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.