Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews of Mossman Resort Holiday Villas

3.5 out of 5
Mossman Resort Holiday Villas
1-9 Alchera Drive, Mossman, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 174 reviews" "
Rating 8 - Good. 53 out of 174 reviews" "
Rating 6 - Okay. 6 out of 174 reviews" "
Rating 4 - Poor. 1 out of 174 reviews" "
Rating 2 - Terrible. 2 out of 174 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveller
Wonderful customer service.Great value. Very comfortable -will rerun and recommend pk
Stayed 1 night in Apr 2024
Response from BB on 2 May 2024
So glad you enjoyed your stay Peter. Look forward to seeing you again on your next visit.

8/10 Good

Leah

Travelled with family
Liked: Property conditions & facilities
The unit was spacious and bright and really suited our needs. Great service and pool area was brilliant. Had to use the air con at night as the room was a bit stuffy and there was no fan but otherwise we could have gone without air con as the temp had dropped enough. It was a brilliant little resort.
Stayed 1 night in Apr 2024
Response from Rachael on 22 Apr 2024
Thank you Leah for your comments, we have fans for each Villa on our list to undertake this year. Glad you enjoyed the property.

8/10 Good

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Great stopover, close to the gorge and port douglas
Stayed 1 night in Feb 2024
Response from Cassie - Manager on 3 Feb 2024
Thank you Ian. We think the gorge is awesome too.

8/10 Good

Angelique

Stayed 2 nights in Oct 2023
Response from Cassie - Manager on 2 Dec 2023
Thank you for your rating. We hope to see you and your Mum again soon.

10/10 Excellent

Sharee

Stayed 1 night in Sep 2023
Response from Cassie - Manager on 27 Oct 2023
Thank you for your score.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean, modern, refurbished little de-mountable, lovely pool, spar and baby pool. staff very friendly, car park we had was tricky to get into, Bed decent size put hard mattress. Woolworths near by short drive to Mossman Gorge and Port Douglas.
Stayed 1 night in Sep 2023
Response from Cassie - Manager on 1 Oct 2023
Thank you Jessica! We really appreciate your feedback. I will make sure the underlay is replaced for our next guests. Also, we have a car park on the road-side of the complex. So, if you ever return, just mention it and we will make sure we have you safely parked. We welcome you to come back anytime.

8/10 Good

Alicia-lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laid back, freindly, small.
Stayed 2 nights in Sep 2023
Response from Cassie - Manager on 1 Oct 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Quiet and facilities were clean and well maintained
Stayed 2 nights in Sep 2023
Response from Cassie - Manager on 1 Oct 2023
We appreciate your kind words.Please come again sometime.

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Close to Mossman Gorge with beautiful mountain surrounds and pool to cool off in. Rooms were clean with everything you need for a relaxing holiday.
Stayed 3 nights in Sep 2023
Response from Cassie - Manager on 1 Oct 2023
Thank you Joanne! We hope you come back and stay again soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious unit. Staff friendly.
Stayed 1 night in Aug 2023
Response from Cassie - Manager on 1 Oct 2023
Thanks Kevin. We appreciate your feedback.

8/10 Good

Crystalle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cassie - Manager on 1 Oct 2023
Thanks Crystalle for taking the time to rate your stay.We hope to see you again soon.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Cassie - Manager on 1 Oct 2023
Thanks David.Please come back to visit us soon.

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place on the way up the daintree
Stayed 1 night in Jul 2023

10/10 Excellent

Delma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
heaps of room,clean and tidy and comfortable.
Stayed 1 night in Jul 2023
Response from Rachael on 11 Jul 2023
Hi Delma,Thank you for taking the time to leave your review.

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The cottage was tidy but no soap, shampoo or conditioner provided.
Stayed 2 nights in Jul 2023
Response from Rachael on 10 Jul 2023
Thankyou Nicola for your feedback. We apologize and how now recitified the soap issue. Set plans in place so no issues in future.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were wonderful! We had a great nights sleep, the accommodation was perfect for our family of five. Loved the pool and the communal kitchen.
Stayed 1 night in Jun 2023
Response from Rachael on 10 Jul 2023
Thanks Jeanne, thrilled to hear you had a wonderful stay. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Would have definitely stayed longer if I hadn’t been on a tight travelling schedule.
Stayed 1 night in Apr 2023
Response from Rachael on 27 Apr 2023
Thank you for your rating.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tropical feeling which was good. Could have had a fan in the room.

8/10 Good

Gianfranco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates a bit high
Stayed 1 night in Oct 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2022
Response from Simon on 26 Oct 2022
Thanks for reviewing our motel. We always enjoy talking to people who are enjoying themselves.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mossman on the main road. Although reasonably close to the road it was quiet. The detached rooms were well spaced for privacy and with paths only through the complex there was no worries about traffic.
Stayed 1 night in Oct 2022

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is beyond excellent, will definitely stay here again
Stayed 1 night in Oct 2022
Response from Simon on 26 Oct 2022
Wow!! didn't know I was that nice. You must have spoken to my wife. No seriously thanks for the great review.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a wonderful experience. The cabins were a very welcome stay.
Stayed 1 night in Aug 2022
Response from Simon on 21 Aug 2022
Thanks for taking the time to review our motel. We are so glad you had a great stay.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and spacious individual units. Private and quiet.
Stayed 1 night in Aug 2022
Response from Simon on 21 Aug 2022
We really appreciate the feedback. It's always good to know you are doing a great job.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Simon on 21 Aug 2022
10 out 0f 10 WOW!! Thanks for the great review

8/10 Good

Tien

Liked: Cleanliness
The motel has everything we need, it was raining outside do we didn’t use the swimming pool. Room is spacious and clean.
Stayed 1 night in Jun 2022
Response from Simon on 21 Aug 2022
We strive for full marks but 4 out of 5 ain't bad.

10/10 Excellent

Peta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely and well presented, including immaculate grounds
Stayed 2 nights in Jun 2022
Response from Simon on 21 Aug 2022
It's good to know our hard work is appreciated. Thanks for taking the time to review us.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Euan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay, would book again!
Stayed 1 night in Apr 2022

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all really nice experience 😊
Stayed 1 night in Apr 2022
Response from Simon on 6 Apr 2022
Thanks for the great review. It's always pleasing to know our guests had a great time. I will let the staff know they're doing a 5/5 job.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
I was so comfortable- a great place to stay in Mossman. The facilities were great, loved the pool! I can’t wait for my next stay - thank you 😊
Stayed 1 night in Dec 2021
Response from Simon on 21 Dec 2021
Thanks for the exceptional review. I went straight to my wife and told her I was a 10/10. She didn't believe me. No seriously thanks again for staying with us and taking the time to review.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcoming staff
Another home away from home but always nice to stay
Stayed 2 nights in Jul 2021
Response from Simon on 24 Jul 2021
Thanks Dawn for the great review. Let us know how we can get 10/10

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The villas are comfortable, clean and provide a nice relaxing vibe. Huge tvs rather than the usual small ones. The only downfall to this place was the parking. There’s simply not enough and the driveways to the parking area are a single lane with no where to turn around if there’s no available car parks, so you have to reverse all the way back to the reception area to turn around.
Stayed 2 nights in Jul 2021
Response from Simon on 18 Jul 2021
Hello There is actually 27 plus car spaces for 22 rooms but unfortunately some guests struggle with the idea of 2 cars per bay.If the truth be told I'm pretty sure it's the women drivers because we all know men drive and park perfectly.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was just cabin accommodation and they had lovely gardens between each one making it private.
Stayed 2 nights in Jun 2021
Response from Simon on 29 Jun 2021
Thanks for the great review. Always pleased to hear our guests love the place

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
The staff at the holiday villas were friendly and helpful. Our unit was clean, the bed was comfortable and the shower had good pressure. A bonus at this property is an excellent community kitchen if you feel like cooking yourself a meal. We were very happy with our stay.
Stayed 2 nights in May 2021
Response from Simon on 1 Jun 2021
If you're happy we're happy. Thanks for the great review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding cabin, very clean and comfortable. Very comfortable bed. Beautifully maintained pool area and grounds. Will stay here again.
Stayed 1 night in May 2021
Response from Simon on 22 May 2021
Thanks for taking the time to review our accommodation. We are always pleased to hear our guests enjoyed their stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect for our requirements.
Stayed 2 nights in May 2021
Response from Simon on 13 May 2021
Thanks for taking the time to write a review. Please let us know what it would take to get a perfect 10

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy. Lovely gardens and pool area great. I could not fault this property.
Stayed 2 nights in Mar 2021
Response from Simon on 14 Apr 2021
Thanks for taking the time to review our place.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Simon on 14 Apr 2021
Always good to get a Bo Derek score.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat stay.
Stayed here as a base for day trips to Mossman Gorge and Daintree, Cape Trib. Really enjoyed the pleasant surrounds, we had a self contained room to the rear of the resort so no traffic noise. We used the communal BBQ, all the communal areas were clean, easy access. Pool was lovely.
Stayed 3 nights in Sep 2020
Response from Simon on 28 Sept 2020
Thanks for the great review. We agree, Mossman is a great place to base yourself to see the wonders of this region

10/10 Excellent

Paul, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly. - separate units gives a feeling of space.
Stayed 2 nights in Sep 2020
Response from Simon on 28 Sept 2020
Cheers, thanks for the great review

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2020
Response from Simon on 15 Sept 2020
Please disregard this review. Just look at all the other reviews and see for yourself that Sylvia is just plain wrong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very very clean. Loved the cabins - spacious, cosy and perfect for my family of 4.
Stayed 1 night in Dec 2019
Response from Simon on 10 Jan 2020
So glad you liked our little piece of paradise

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed stay, very comfy beds, clean and friendly service
Stayed 1 night in Nov 2019
Response from Allison on 28 Nov 2019
Thank you for your review. We are very happy you enjoyed your stay with us. Please tell your freinds. :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Simon on 26 Sept 2019
Thanks for taking the time to review our little piece of paradise

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The gardens and pool are amazing. The cabin was very clean. The bed was small but very comfortable.
Stayed 2 nights in Sep 2019
Response from Simon on 16 Sept 2019
Thanks for the great review. Yes we do have some twin rooms with double beds in them but this is stated on all websites