Sarina and Nedjed make Pansion Cardak the amazing property that it is.
Communication was always fast, either through email or through Expedia, and they greeted us on arrival. Nedjed helped park our car nearby the property - the road heading towards the Pansion is an older cobblestone road with small steps so if you're not confident with the drive and park, it was good to have that help.
We booked for two nights and because I had made two different bookings due to a change of plans, we ended up having to change rooms. Sarina was very apologetic for it, but they were so helpful in moving all our things for us to the second room, which made the process so easy.
Beds were comfortable, warm with firm mattresses and soft pillows. We had a view down the street, and was nice to see out in the mornings. Air conditioning worked perfectly. It is a room, but there was a communal dining area if needed.
Toilets were clean, responsive hot water and good water pressure. Toiletries were provided and enough towels.
Location was perfect, with steps leading down to Stari Most - just a five minute walk, and a five minute walk up to the Crooked Bridge. Location was super close to Old Town, shops and so convenient.
Our hosts really went above and beyond to make the stay pleasant - would definitely recommend this property to anyone planning to visit Mostar.