Front of property – evening/night

Reviews of Comfort Inn Mount Airy

2.5 out of 5
Comfort Inn Mount Airy
1293 Newsome Street, Mount Airy, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1005 reviews" "
Rating 8 - Good. 327 out of 1005 reviews" "
Rating 6 - Okay. 89 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay! Staff was great to work with.
Stayed 2 nights in May 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Nice stay.
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello Tamara,We are delighted to hear that you found our hotel to be clean and our staff to be friendly during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello Rachel,We are thrilled to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Teresa,We appreciate you taking the time to review your stay with us. We hope to welcome you back to our hotel in the near future for an even better experience!

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Room layout.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Lynne,Thank you for highlighting our friendly and helpful staff members as well as the room layout during your stay. We appreciate your positive feedback and hope to welcome you back for another enjoyable experience at our hotel.

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a nice place
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello tim,Thank you for commending our hotel as a nice place to stay. We strive to provide a comfortable experience for all our guests and appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Vicki,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way of town but close to everything
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Melissa,We appreciate your feedback on our convenient location near local attractions. It's great to hear that you found a balance between being away from the hustle and bustle while still being close to everything. If you ever decide to stay with us again, we hope to exceed your expectations even further.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Mark,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Patricia,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Christine,We're thrilled to hear you had a wonderful experience during your stay! If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Paul,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. We stayed one night. The staff is very friendly and helpful. There is a Mexican restaurant across the street you can walk to but the food was okay. It is an older hotel but kept very clean. The breakfast had make your own waffles, bagels, oatmeal packets, and different cereals. I would recommend if you are passing by.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Rose,Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed our friendly staff and clean facilities. It's great to know you found the breakfast options to your liking and appreciated our convenient location. Your recommendation is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. Will stay again!
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Jolene,We are delighted to hear you enjoyed our friendly staff and clean accommodations. It would be a pleasure to welcome you back in the future for another enjoyable stay. Thank you for sharing your positive experience with us!

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable property. Staff was very friendly and accommodating. Rooms were clean and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jean,We are delighted to hear that you found our property comfortable, with friendly staff and clean rooms. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back soon.

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was absolutely amazing. However, our bed having someone else’s semen on it was not clean at all.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Nicole, We appreciate your kind words about our staff. Rest assured that your feedback has been noted for further improvement. Thank you for sharing your experience with us.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Johanna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello Brian,We are glad to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another memorable stay.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very old. Broken stuff. Falling apart. Not very clean.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jessica,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team will address these issues to enhance the overall experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Donald,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Staff was wonderful
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Heather,We are pleased to hear that you had a great experience at our hotel. Our team takes pride in providing exceptional service to all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

10/10 Excellent

Linda Tanis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Linda Tanis,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look No Further. Stay Here.
I have stayed at this hotel two times in the past two months and both times have been very pleasant. The value is unbeatable. If you are in the area stay here.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Colleen,We are delighted to hear that you enjoyed your recent stays with us and found our hotel to be a great value. Your positive feedback is truly appreciated. Should your travels bring you back to the area in the future, we would be thrilled to welcome you back as our guest.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, awesome breakfast and close to downtown, restaurants and extremely courteous and helpful, professional staff.
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Robert,We appreciate your kind words and are thrilled to hear you enjoyed our clean rooms, delicious breakfast, and convenient location. Our team works hard to provide excellent service to all our guests. If you have any more feedback or need assistance, please feel free to reach out to our management team.

8/10 Good

Susan

Stayed 2 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Susan,We're thrilled to hear you had a great time at our hotel! We appreciate you choosing us for your stay and hope to welcome you back soon for an even better experience.

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
For the price was a good stay.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello lee,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the value of your stay to be satisfactory. If there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Great hotel and very modern. Good location.
Stayed 2 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Allen,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great and modern. We're glad that our location worked well for you. We hope to welcome you back on your future visits.

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a below average property in terms of newness and maintenance. It is very "shop worn" in appearance. And the breakfast was the worst we've seen in years of travel. I don't recommend this place.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Paul,Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the property's appearance and apologize if it did not meet your expectations. We take guest feedback seriously and will be sure to address the issues you mentioned. We strive to continually improve our services and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Attractive rooms
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Isabel,We appreciate your kind words about our helpful staff and attractive rooms. We strive to create a positive and accommodating environment for our guests. Thank you for choosing our hotel for your stay. Please don't hesitate to reach out to us if you have any further feedback or if there's anything else we can assist you with.

6/10 Okay

Cathy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Cathy,We appreciate you taking the time to rate our hotel. If you have any additional feedback or comments about your stay, please feel free to reach out to us directly so that we can address any concerns. We value your opinion and strive to provide the best experience for our guests.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nice breakfast, front desk was very friendly. Would stay there again.
Response from Manager on 2 Feb 2024
Hello Kenneth,Thank you for your positive feedback on our quiet atmosphere, enjoyable breakfast, and friendly front desk staff. It's great to hear that you had a pleasant experience during your stay with us. We appreciate your kind words and would be delighted to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Stacey

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Stacey,We're thrilled to hear that you had a fantastic stay at our hotel! We strive to provide top-notch service and a memorable experience for our guests. If you have any more feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walk to the restaurant across the street. Quiet neighborhood.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Nancy,Thank you for sharing your experience at our hotel. We appreciate your positive feedback about the tranquil neighborhood and the convenience of having a restaurant across the street. We strive to provide a peaceful environment for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Tracy,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future for another exceptional stay!

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini getaway
Our hotel was clean and comfortable. The staff was friendly and helpful. The only negative is the the hotel needs some updating in the furniture that is getting worn like the sofa in our room.
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Edie,Thank you for choosing to stay with us and for your kind words regarding our cleanliness, comfort, and friendly staff. We appreciate your feedback regarding the furniture. We constantly strive to enhance our guest experience and will take your comments into consideration for future improvements.

8/10 Good

Christine

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Christine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel with friendly and helpful people who are happy to accommodate your stay. Very clean, and these people are just there for you. So helpful and friendly. I would definitely choose to stay here again.
Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Dear Guest,Thank you for sharing your positive experience at our hotel! We are delighted to hear that you found our staff to be friendly and accommodating. We take pride in maintaining a clean and welcoming environment for our guests. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was exceptionally nice and helpful. Complimentary breakfast was just right.
Response from Manager on 9 Feb 2024
Hello Kenneth,Thank you for taking the time to share your positive experience with our front desk team. We strive to provide exceptional service and it's great to hear that they were helpful and accommodating. We're also glad to hear that you enjoyed our complimentary breakfast. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello David,We appreciate you choosing our hotel and we're glad to hear that you had a positive experience during your stay with us. We value your feedback and would love to welcome you back in the future. If you have any further suggestions or comments, please don't hesitate to reach out to us directly.

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was warm for swimming with family. Staff is always nice and helpful
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello jeffrey,Thank you for taking the time to share your experience. We're pleased to hear that you enjoyed our warm pool and that our staff was friendly and helpful. We appreciate your feedback and hope to welcome you and your family back soon.

10/10 Excellent

Fidencio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Fidencio,Thank you for choosing our hotel for your stay! We are delighted to hear that your experience with us was excellent. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Courtney,We are delighted to hear that you had a fantastic stay with us! We strive to provide exceptional service and a memorable experience for all our guests. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Paola,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. If you have any further feedback or if there is anything else we can assist you with, feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Samarendra K.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Samarendra K., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good stay
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Chris,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a good stay at our hotel. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, pool was great, i will be back.
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Patricia,Thank you for choosing our hotel for your stay. We're delighted to hear that you enjoyed the tranquil atmosphere and had a great time at our pool. We look forward to welcoming you back in the future.

10/10 Excellent

Eraitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a quiet location. You can smell the cleaness as you check in. Room is spacious, but the sofa had a few rips in it...not a good show of quality, but still a nice room
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Eraitt,Thank you for choosing our property for your stay. We appreciate your kind words about our quiet location and the cleanliness of our property. We apologize for any inconvenience caused by the condition of the sofa. We appreciate your feedback and will address this with our team to ensure a better experience for our future guests.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, room comfort
Great value
The staff at the hotel was excellent and our stay was just what we needed for a one night visit to the area.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Colleen,Thank you for sharing your positive feedback about our excellent staff and how our hotel met your needs during your one-night visit to the area. We strive to provide exceptional service to all our guests and we are delighted to hear that we succeeded in doing so for you. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Laura,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had an excellent experience during your stay. We appreciate your positive rating and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

ha

Travelled with family
Liked: Property conditions & facilities
Convenient friendly
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello ha,Thank you for taking the time to leave feedback about your stay with us. We're delighted to hear that you found our hotel to be convenient and our staff friendly. We strive to provide a positive experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.