Mount Gretna Hotels

"Very good hotel "

"Stayed at Hotel Rock Lititz this weekend and I’m still not over it. This place is just cool… like effortlessly cool. The whole vibe feels like you’re backstage at a concert, but still super relaxing at the same time. The rooms were spotless (and I mean SPOTLESS), beds were insanely comfortable, and everything just felt clean, modern, and well thought out. You can tell they take pride in this place. The lobby/bar area is a whole vibe too—perfect spot to hang out, grab a drink, and just chill. Staff was friendly and made everything easy, which always makes a difference. Honestly, it’s not just a hotel, it’s an experience. If you’re ever in Lititz, this place is a must. Will 100% be back."

"Booger on bathroom wall and pool was closed for half our stay but other than that nice staff and fairly clean. Decent location."

"This place is an absolute dump!! I checked in and went to our room and we immediately grabbed our stuff and left. So dirty, the staff was rude, and the whole property seemed to be under some type of “construction”. I would never step foot in this place again."

"I have been a Hilton Honors member for years and have stayed at Hilton hotels since I was a child. I have never experienced anything remotely close to this. This hotel does not reflect Hilton’s standards in any way, it felt more like a chaotic, unregulated environment than a professional hospitality establishment. To make matters worse, guests are expected to go beyond normal tidying and essentially clean up after themselves, with staff stating that overnight guests should maintain the room “as they would at home.” That is not what anyone expects when staying at a hotel, especially not at a Hilton property. What’s even more frustrating is the apparent lack of leadership. There is no visible management presence aside from a general manager who seems disengaged and overly familiar with staff, contributing to the unprofessional culture rather than correcting it. There is no sense of accountability, organization, or hospitality standards being upheld. Communication was also a major issue. There were significant language barriers with both front desk and housekeeping staff do not speak a word of English, making even simple requests extremely difficult. At no point did it feel like guest comfort or service was a priority. I am extremely disappointed by my experience at this hotel. The overall environment of the hotel felt chaotic and hostile. Staff members, including front desk and housekeeping, were frequently loud in the lobby, openly speaking negatively about guests."

"This was an excellent choice of a hotel during my visit to PA. The location was perfect, price was right, and I would stay there again."

"Wonderful breakfast options, free covered indoor parking"

"The only thing that I can complain about is the elevator by entrance B it makes weird noises. Other than that this hotel is fantastic. 4.9 stars for me"

"The hotel is dirty. The floors were sticky and gross. The tub had bugs in it. "