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Reviews of SureStay Hotel by Best Western Mt Pleasant

2.5 out of 5
SureStay Hotel by Best Western Mt Pleasant
102 E Burton Rd, Mount Pleasant, TX

Reviews

7.2

Good

Rating 10 - Excellent. 164 out of 576 reviews" "
Rating 8 - Good. 188 out of 576 reviews" "
Rating 6 - Okay. 106 out of 576 reviews" "
Rating 4 - Poor. 61 out of 576 reviews" "
Rating 2 - Terrible. 57 out of 576 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and easily accessible to freeway
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Stayed 1 night in Apr 2024

6/10 Okay

Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024

6/10 Okay

Gerrit

Stayed 1 night in Mar 2024

4/10 Poor

Zach

Disliked: Cleanliness, staff & service
Don't plan on a breakfast. Gross
Stayed 5 nights in Feb 2024
Response from Shan on 20 Feb 2024
Dear ZachThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Raghu VallapureddyGeneral ManagerSureStay by Best Western Mt Pleasant

6/10 Okay

Aaron, Bayfield

Travelled with family, Travelled with pets
Liked: Staff & service
Very dated. Fridge had leftover food in it from the last guests. Had to ask for towels and linens for the hide a bed. None in the room.
Stayed 1 night in Feb 2024

4/10 Poor

Peter

Stayed 1 night in Jan 2024

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good
The room was clean and well kept. There was only one set of towels so I had to share with my friend. The lobby smelled to high heaven tho. Made me kind of sick. The breakfast spread was just some cereal and milk. Waffle machine was there but no waffle mix. But I didn’t get it for the breakfast, I got it for the room and the room was good.
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The property had a funky look to it as it was an older motel that was renovated ... the room was clean and comfortable ... the bed was very good. The motel was worth the price and would likely stay again although the breakfast was wanting.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Outside rooms with stairs.
Stayed 1 night in Nov 2023

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Ron

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Stayed 1 night in Nov 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Kimberly

Room could have been cleaned better. Free breakfast was non existent.
Stayed 2 nights in Oct 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet down
Internet didn't reach room.
Stayed 1 night in Oct 2023

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Cynthia

Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Justin

Stayed 2 nights in Aug 2023

8/10 Good

KENNETH, Paradise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Boyfriend and I met halfway and stayed here. Pretty decent place for the money. Staff was nice. Room was clean.

4/10 Poor

Aida

Disliked: Cleanliness, staff & service, property conditions & facilities
The amount of dust, water/mold damage was horrific...don't go at all especially if you are asthmatic. The bedding and towels had stains, barely could find parking, a group of people literally had a bbq on the sidewalk/parking lot. The person whom checked me in repeatedly asked me what I booked, and that was the end of the conversation and actuallt laughed at our concerns. This place should be comdemned.
Stayed 1 night in Jul 2023

10/10 Excellent

Dr. Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Adam

Stayed 3 nights in Jun 2023

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Mark

Stayed 1 night in Jun 2023

8/10 Good

Ronald

Travelled with partner
Staff was helpful
Stayed 3 nights in May 2023

6/10 Okay

Tamera

Travelled with family
Liked: Cleanliness
Stayed 4 nights in May 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet
Stayed 1 night in May 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean place with friendly staff! For the price, I cannot say too much; however the bathtub filling up to shins while showering, lack of soap in see through bottle, and the a/c not cooling sufficient until 5:00 were negatives for me.
Stayed 1 night in May 2023

10/10 Excellent

manuel

Stayed 4 nights in May 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Herminia

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
I booked this room in advance solely for the reason of the jacuzzi room. Unfortunately during my stay I was not able to use it due to it not working. We did not find out about this inconvenience until we tried to use it late in the night before our check out. Since it was our last night stay I decided to talk to the receptionists at check out to report the issue and to receive some compensation for the inconvenience. The receptionists excallated the concern to the manager. The manager didn't apologize and proceeded to say "I already received the best rate possible and there was nothing else that can be done." I don't find it fair practice to be charged for a quality of standard that was not received. I don't expect a full refund but I was requesting a fair discount for the inconveniance.

4/10 Poor

Marlena, Arlington

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators, doors open to outside. Pool was completely drained and the restaurant next door was closed for good. Carpet was dirty in the room. The MOST basic breakfast I’ve ever had at a hotel and the owners wife was yelling the entire time we were eating in the lobby on some kind of FaceTime call. Save your money and stay across the street. Luckily we were only there as a stopover for the night. There’s no way I would stay longer.
Stayed 1 night in Apr 2023

8/10 Good

Kristopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and beds
Clean comfortable room and bed. Spacious rooms and friendly staff. Will stay again when in the area.
Stayed 1 night in Apr 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but very comfortable room
Spacious comfortable, but somewhat dated room.
Stayed 1 night in Apr 2023

8/10 Good

Victoria

Stayed 1 night in Apr 2023

4/10 Poor

Nancy or Mark

Business traveller
Disliked: Staff & service, amenities
ALL let me repeat ALL of the Double / Queen sized beds are on the 2nd floor. I requested an accessable bathroom. Broke my left knee late last year and the right is bone on bone. NO ELEVATOR! So, stairs are hard to do. Explained that to the young man on the desk. His solution, they had king sized and twin beds available on the first floor. Who in their right mind has twin sized beds in hotels in this day and age? I travel on business. I'm already sharing a room with an employee, I'm certainly not going to share a bed with them. Nor was the hotel going to give me a refund for the difference in the size of the beds. NO REFUNDS! The breakfast was appalling. Brown, rotted bananas and cereal. A couple of pieces of dried out bread. Staff seemed unfazed by these issues. Maybe these are just my issues. But I certainly expect better of Best Western.
Stayed 1 night in Apr 2023

10/10 Excellent

Stacy

Stayed 1 night in Apr 2023

4/10 Poor

Hannah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotel stays I've ever had unfortunately. No A/C in the lobby which is fine but the lady in front of us tried paying with all gift cards (not the staffs fault) but just made an extremely uncomfortable experience. Sweating after 5 minutes. At least put a fan or cold water out. The hotel room itself smelled like old oranges in the trash can and the bathroom was disgusting. The sink is also very short so if you have back problems you have to be careful. Only 4 very short pillows so good luck if you are used to pillows or are pregnant and need a lot of support. Overall very poor experience but sadly not a lot of options for hotels in this area
Stayed 1 night in Mar 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times now. Best hotel in Longview for the price and most of all its safe, i have a small work trailer that they have parking for and the staff is great.... Including the Parot !!
Stayed 1 night in Mar 2023

10/10 Excellent

Loren

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Zachary

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Keith

Stayed 1 night in Mar 2023

4/10 Poor

Tamara

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay
It was a little old but nice place to stay other than the pillows everything was great .the young lady at check in that night was wonderful. More places need people like her.
Stayed 1 night in Feb 2023