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Reviews of The Beach Club at Charleston Harbor Resort and Marina

4.5 out of 5
The Beach Club at Charleston Harbor Resort and Marina
28 Patriots Point Road, Mount Pleasant, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 65 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Friendly and helpful staff.
Stayed 2 nights in May 2024

10/10 Excellent

Bert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Everyone is nice and friendly. It is beautiful and first rate. Can not wait to stay again.
Stayed 3 nights in Apr 2024

4/10 Poor

Johnnie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
beautiful views and the rooms were nice, however, the staff weren’t very friendly. You could hear people in the halls when in your room. For as nice as the rooms were, they didn’t have a mini fridge and the floors were pretty cold. Our tv also did not work and no one ever came to fix it.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback. We will follow up on your feedback with our leadership team. We appreciate you taking the time to discuss your stay.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great and the pool area is wonderful. WiFi is extremely unreliable, dining options aren’t included or easily accessible unless you go into the city. They do offer a great shuttle in and out of the city which saves on Uber or water taxi expenses but it fills up quickly so plan accordingly.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth the money. Several service areas make this less than it could be. We had a light out the entire time.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback. We will address your concerns.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time, everything was fabulous. The property is just beautiful, although a bar area, in lobby, with perhaps some activities for rainy days would fair well. We had one rude shuttle driver. Aside from him, we had the most pleasant time and will be back for sure. Special shout out to Ben and Christine at checkin, and all the kind shuttle drivers. The rooms are kept immaculate.The tiki Bar was great also,we had a blonde young lady who was extremely sweet and pleasant 😀!!
Stayed 4 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

6/10 Okay

Blake, Charleston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wonderful property, but terrible experience with a rude employee, ruined it.
Stayed 5 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback. We will address your concerns with our team.

10/10 Excellent

Marquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING IS GOOD.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

8/10 Good

Brenda

Travelled with family
We loved the location and being on the harbor. It was difficult, however, to get an Uber or Lyft to pick us up without less than a 20 minute wait perhaps because it was a busy time. Also would have liked restaurant/bar to remain open after 10pm. Nothing was available to eat or drink after that.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Blake

Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback.

4/10 Poor

Julie

Travelled with family
Disliked: Amenities
No microwave in the rooms, ice was a long walk to other end of hotel.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Deene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with friendly and accommodating staff. Good spa, bars and restaurant. Water taxi a 2 minute walk from main building. Patriots Point and the USS Yorktown next door (5 minutes to walk). I’d go back
Stayed 3 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Only odd thing was how the lights worked in our room. Light switches had to be on for the powder room light to work.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Melanie, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
I like the quiet, upscale atmosphere. Wish it had more dining options especially for gluten allergy. A coffee shop would be a nice addition too.
Stayed 1 night in Feb 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs some TLC and cleaned thoroughly.
Stayed 1 night in Mar 2024
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful. I was expecting to be able to get room service here but they don’t offer it. I was disappointed. Pool area is great. Fire pits are great. The seafood restaurant was basic. Our food took forever to come out. There were only 2 waiters. I think they forgot to place our appetizers. Location is good.
Response from Guest Relations on 10 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated pool and the property in general. Great stay!
Stayed 2 nights in Mar 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
When traveling this facility meets all of our needs. It is safe, clean, comfortable, calming and easy access to commute to other facilities.
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Veronica, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well proportioned and spotless. The staff was incredibly helpful and it was helpful to have multiple on-site dining options. Additionally, the hotel offers shuttle service to downtown!
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Erin

Travelled with family
Liked: Property conditions & facilities
Nice hotel , pool is great!
Stayed 2 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Sharon E

Stayed 3 nights in Mar 2024
Response from Guest Relations on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

eileen, Lithia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was fantastic located right on the water with easy transportation to the downtown
Stayed 4 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your comments. We appreciate you staying with us!

10/10 Excellent

celio, MULLICA HILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Much better than staying in the city.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 23 Mar 2024
Thank you for your feedback! We hope to see you again soon!

6/10 Okay

Joy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property itself is probably one of the best in Charleston and I wanted to love it. We were dislocated from our home for an extended period of time, so temporary lodging was a necessity. It is a beautiful setting, but they just don’t offer the amenities of a full service resort that I expect. There is no room service, although there are 2 places to eat onsite, one of which is ok, the TV options are poor, over $20 for a move, very old school ordering system, the spa is tiny with only a massage room and a bathroom to change in, nothing else, although the massage itself was great. The room is giant, with a luxurious bed, wonderful tub and balcony overlooking pool and harbor. There’s no where to walk to, so you really need a car.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your feedback. We are sorry that your visit fell short. We hope that we are able to serve you in the future for a more positive stay.

4/10 Poor

Greg

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your feedback. We are sorry that your visit fell short. We hope that we are able to serve you in the future for a more positive stay.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hourly shuttle into the city. Some of their amenities are seasonal, which was a bit disappointing. The rooms are spacious and spotless
Response from Guest Relations on 19 Mar 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your feedback. We are sorry that your visit fell short. We hope that we are able to serve you in the future for a more positive stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you!

10/10 Excellent

Kortney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and location. Staff were beyond friendly. Some of the nicest I’ve ever encountered. Very relaxing and our room was extremely clean and just beautiful.
Stayed 1 night in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your comments!

10/10 Excellent

Kathleen

The room and the staff were excellent. Only one small complaint, in the off season, early March, the food service was almost nonexistent. Only one restaurant, in an adjacent building with limited service. I understand that there are more venues available in better weather. ,
Stayed 4 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your comments!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed waking up to the water front views, sitting around the fire pit, heated pool and the cleanliness of the hotel. We will definitely come back.
Stayed 2 nights in Mar 2024
Response from Guest Services on 6 Mar 2024
Thank you for staying with us! We are so glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Pierre-Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations and amenities were nice. The Fish House restaurant food and service could improve.
Stayed 3 nights in Mar 2024
Response from Guest Services on 6 Mar 2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 Good

Peter

Liked: Staff & service, amenities
Disliked: Cleanliness
Room smelled like piss but other than that it was pretty good.
Stayed 3 nights in Mar 2024
Response from Guest Services on 6 Mar 2024
Thank you for bringing this to our attention. We are sorry your stay was less than ideal, We hope to see you again.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five-star experience and a lovely resort. My only complaint is that we couldn't stay longer. The rooms are exquisite. Loved our Harbor view room with double balconies with panoramic views. We shall return.
Stayed 1 night in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your comments!

8/10 Good

Holly

Travelled with group
Liked: Staff & service, property conditions & facilities
Expensive -seems great during good weather but wish they had an indoor pool and more restaurant options when weather was not so good. Spa was expensive and they automatically include gratuity which I did not appreciate. Only one place for breakfast and service was slow. Shuttle was good and view toward the harbor was amazing. Outdoor fire pits were fun and hot tub was nice.
Stayed 4 nights in Feb 2024
Response from Guest Services on 6 Mar 2024
Thank you for your feedback. We will be sharing this information with our staff. Thank you for staying with us.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Will definitely return. Hot tub was great on a cool morning. View of Charleston priceless. Shuttle to downtown Charleston was great.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Thank you for your kind words. We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Kasey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this beautiful resort. It was cold, so we didn’t sit outside during the day, but we enjoyed the fire pits and the s'mores! We definitely want to return during the summer.
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
We are so glad you enjoyed your stay with us! Smores at our fire pits by the water are a favorite of ours too. We hope to see you again this summer.

10/10 Excellent

Tina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. Luxurious resort. Coffee could be better but that’s the only complaint!
Stayed 2 nights in Feb 2024
Response from BMK on 26 Feb 2024
We greatly appreciate your feedback! We thank you for choosing to stay with us and we hope to see you again in the near future!

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing!
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
We are so glad you enjoy your stay! Thank you for staying with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for staying with us! We are so glad that you enjoyed your stay with us.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Mar 2024
We are thrilled you enjoyed your visit!

10/10 Excellent

yuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome I will come back
Stayed 2 nights in Jan 2024
Response from Guest Services on 16 Feb 2024
We are so glad that you had great time. We hope to see you again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Will come again
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for your kind words. We are so glad you enjoyed your stay with us. We hope to see you soon!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room/bathroom great size. The view from the balcony is amazing. Also like the fireplace.
Stayed 1 night in Feb 2024
Response from Guest Relations on 15 Feb 2024
Thank you for your wonderful feedback! We look forward to seeing you again in the future!

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for 4 stars is that our room had issues with heat and blown fuses twice in 3 days there
Stayed 2 nights in Feb 2024
Response from Guest Relations on 15 Feb 2024
We will follow up on your comments regarding the hvac. We are grateful the remainder of your visit was positive. Thank you again.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
always excellent property and great stay people staff are hospitable
Stayed 2 nights in Feb 2024
Response from Guest Relations on 15 Feb 2024
Dear Ralph,Thank you for reviewing the Charleston Harbor Resort and Marina! We are glad you enjoyed your visit.