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Reviews of Comfort Suites Mount Vernon

2.5 out of 5
Comfort Suites Mount Vernon
404 South 44th Street, Mount Vernon, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family
Very nice stay, no problems at all.
Stayed 1 night in May 2024
Response from Heather-GM on 14 May 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Melissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has pet area. Os super clean. Staff very friendly.
Stayed 1 night in May 2024
Response from Ruth on 13 May 2024
Thank you for staying with us.

10/10 Excellent

Davion

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy to find and quiet town
Stayed 1 night in May 2024
Response from Heather-GM on 6 May 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the walls were not insulated enough to keep us from hearing the people in the room next to us that talked ALL night long.
Stayed 1 night in Apr 2024
Response from Heather-GM on 6 May 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Heather-GM on 2 May 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff
Stayed 1 night in Apr 2024
Response from Heather-GM on 1 May 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean rooms and good breakfast.
Stayed 1 night in Apr 2024
Response from Heather-GM on 29 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Debbie, Searcy

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were nice and good space for dogs outside. The only downside was how hard/firm the beds were. I kept waking up because I would be hurting and have to roll over. Overall, good value.
Stayed 1 night in Apr 2024
Response from Heather-GM on 22 Apr 2024
Thank you for staying with us. We do apologize for the discomfort of ours beds. We hope to see you again in the future.

10/10 Excellent

Gary, De Soto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, good food nearby.
Stayed 1 night in Jan 2024
Response from Ruth on 18 Apr 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, easy check-in. The pool is open 24 hours and our room was spacious, furnished nicely and clean.
Stayed 1 night in Apr 2024
Response from Heather-GM on 17 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and the hotel!!
Stayed 1 night in Mar 2024
Response from Ruth on 5 Apr 2024
Thank you for staying with us.

10/10 Excellent

Barbara, Blairsville

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with everything from the new bathroom shower and towels… to the nice breakfast to the comfy chair and ottoman to the very helpful gal at check in. I will definitely return
Stayed 1 night in Mar 2024
Response from Heather-GM on 4 Apr 2024
Thank you for staying with us we are glad you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

Kim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants, Ants, Ants. We woke up to ants between the beds and a few in the beds. We abruptly got up, no showers, no bathroom and no breakfast. Even found a couple in the car 45 minutes down the road! Gross! Manager said it is a known issue and that the first floor rooms have experienced it since the bathroom remodels and the bug guy comes the first of every month. Gave me a $25 credit for future room and an apology…beware before you stay here unless ants are your thing!! I have videos that I cannot attach.
Response from Heather-GM on 4 Apr 2024
We do apologize for the inconvenience you had during your stay with ants. Yes we were aware that there had been ants on the first floor which we have sprayed ourselves but the remodel had just been completed and pest control that comes monthly to do preventative hadn't spayed yet due to the rooms just coming back on market.

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather-GM on 4 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! The staff was fantastic
Stayed 1 night in Mar 2024
Response from Heather-GM on 28 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv easy to operate and guide provided Comfortable beds an nice pillows Excellent lamps /lighting Clean
Stayed 1 night in Mar 2024
Response from Heather-GM on 25 Mar 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruth on 1 Apr 2024
Thank you for staying with us.

10/10 Excellent

Brandi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal at the desk was amazing! She was personable and our 2 parties got to be next to each other!!!
Stayed 1 night in Mar 2024
Response from Heather-GM on 18 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Courtney, Rosiclare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, no real complaints. Construction going on. Rooms were clean. Beds were okay.
Stayed 1 night in Mar 2024
Response from Heather-GM on 18 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Dawn

Travelled with family
Staff were lovely and the room was nice. Don’t love the new bathroom design because there are no hooks in there to hang anything and the soap holder in the shower is not practical because the soap falls through to the floor. I loved that there are tons of outlets and lights in the room. Lots of construction going on there so the lobby was a mess and I couldn’t get a first floor room which was disappointing. Good breakfast!
Stayed 3 nights in Mar 2024
Response from Heather-GM on 12 Mar 2024
Thank you for taking the time to leave feedback. We hope to see you again in the future.

6/10 Okay

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool and hot tub were both freezing cold. Beds were comfortable. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Heather-GM on 12 Mar 2024
Thank you for taking the time to leave feedback. We apologize for the inconvenience of the hot tub and pool being cold.

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather-GM on 12 Mar 2024
Tank you for staying with us. We hope to see you again in the future.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation, but still in very good condition. Clean and usable.
Stayed 1 night in Mar 2024
Response from Heather-GM on 11 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

Gretchen

Travelled with family
Disliked: Property conditions & facilities
Our room was next to the mechanical room, this should not be a suite. It was loud all night long. The bed was awful, hard as a rock with a big dip in the middle. There was Pet hair all over the pull out bed as well.
Stayed 1 night in Mar 2024
Response from Heather-GM on 8 Mar 2024
On behalf of our staff we would like to apologize for failing to meet your expectations with your stay. We hope you give us another chance in the future to provide you with a better more comfortable room for you and your family.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay
Stayed 1 night in Feb 2024
Response from Ruth on 7 Mar 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Ruth on 29 Feb 2024
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruth on 27 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kathryn, Overland Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our overnight stay. The room was clean and up-to-date. There was lots of hot water in the shower. The breakfast was tasty. We slept well
Stayed 1 night in Feb 2024
Response from Heather-GM on 26 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for only 4 stars on condition and facilities is currently working on remodeling. Great new shower!
Stayed 1 night in Feb 2024
Response from Heather-GM on 22 Feb 2024
Thank you for taking the time to leave feedback. We are glad you enjoyed our newly remodeled rooms and we hope to see you again in the future.

2/10 Terrible

Victoria

Stayed 1 night in Feb 2024
Response from Heather-GM on 22 Feb 2024
We apologize for not meeting your expectation with your stay. We hope you will give us another chance to provide you with better service in the future for we are currently updating our guest bathrooms during this remodel.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ruth on 16 Feb 2024
Thank you for staying with us.

8/10 Good

joan

Stayed 1 night in Jan 2024
Response from Heather-GM on 25 Mar 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Heather-GM on 25 Mar 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Quiet stay for one night with our pets, a dog and cat. Perfect ground floor room for animals. Very friendly staff. We will use again
Stayed 1 night in Feb 2024
Response from Heather-GM on 14 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run.
Response from Heather-GM on 12 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 Okay

Debbie

Liked: Staff & service
Under construction
Stayed 1 night in Jan 2024
Response from Ruth on 10 Feb 2024
Thank you for staying with us.

8/10 Good

Diana

Stayed 1 night in Feb 2024
Response from Heather-GM on 25 Mar 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on 5 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ruth on 5 Feb 2024
Thank you for staying with us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and dog friendly
Stayed 1 night in Jan 2024
Response from Heather-GM on 1 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Bathroom water temp could have been hotter. Pressure was amazing in the shower. Renovations in progress but didn’t affect our stay. Was disappointed there was no waffle machine for breakfast. My daughter had her heart set on a waffle. I’ve never been to a hotel that didn’t have one. Their Choice Hotel ad even advertises their waffles. Disappointing.
Stayed 1 night in Jan 2024
Response from Ruth on 31 Jan 2024
Thank you for staying with us and for your feedback, We apologize for the waffles not being available.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the place was under construction so we were in the part that still needed to be completed
Stayed 1 night in Jan 2024
Response from Ruth on 29 Jan 2024
Thank you for staying with us.

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Ruth on 29 Jan 2024
Thank you for staying with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Our only frustration was that there seemed to be a "governor" connected to the volume on the TV and so it was difficult to hear the movie we were watching.
Stayed 1 night in Jan 2024
Response from Ruth on 22 Jan 2024
Thank you for staying with us and for your feedback.

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, amenities
This hotel just didn’t feel right. When we walked in the door, the receptionist who was super nice had the TV really loud. In the room, there appeared to be a lot of water damage in the bathroom, the wallpaper was peeling off the walls and it felt dirty. The bed was hard, it was slanted at an angle towards the headboard and the sheets had lint and hair on them. At 4am there were a couple people talking in the hallway and it sounded like they were standing next to our bed. When they started their car in the parking lot, we could hear that very clearly too. We checked out before breakfast was served so no opinion on that.
Stayed 1 night in Jan 2024
Response from Ruth on 22 Jan 2024
Thank you for staying with us. We appreciate your feedback on your stay. We are working to get the bathrooms remodeled.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ruth on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather-GM on 19 Jan 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and will stay again.
Stayed 1 night in Jan 2024
Response from Ruth on 17 Jan 2024
Thank you for your feedback and we look forward to seeing you again

10/10 Excellent

St. Julien

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Heather-GM on 16 Jan 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Anita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet
Stayed 1 night in Jan 2024
Response from Heather-GM on 9 Jan 2024
Thank you for staying with us. We hope to see you again in the future.