25, Off Arthur Bunder Road, Colaba, Mumbai, Maharashtra
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
What I didn't like is dishonesty. I drank two beers 175 rupees each) from the mini bar. One on Wednesday and one on Thursday. During check out I mentioned it and asked to pay. The staff printed a statement that read 3 beers. I complained and they kept saying I drank 3 beers. My wife confirmed I only drank two. My Uber was waiting so I paid in cash 2 beers (beer service fee taxes = 225 rupees each). I felt uncomfortable with the fact that they wanted to charge me extra by adding one more beer. It is not about the money (3 USD) it is about being honest and doing the right thing. Customers book a hotel expecting to be treated with respect and honesty.
Arquimedes
Stayed 3 nights in Apr 2024
Response from Sandeep Nadre - General Manager on 29 Apr 2024
I'm truly sorry to hear about your experience, and I completely understand your frustration. Honesty and transparency are core values in our service, and it's disheartening to learn that you encountered such a situation during your stay.Please accept our sincerest apologies for the misunderstanding with the mini-bar charges. This is not the level of service we strive to provide, and I assure you that we take your feedback seriously.I will personally investigate this matter with our team to ensure that such discrepancies are addressed and prevented in the future. Rest assured, we will take appropriate measures to uphold the trust and confidence of our guests.Your satisfaction is of utmost importance to us, and I hope you'll give us another chance to demonstrate our commitment to providing exceptional service.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly.
10/10 Excellent
Thomas
Travelled with partner
22 Apr 2024
Liked: Cleanliness, staff & service, amenities
This hotel has wonderful staff tgat are efficient and friendly. The dining room offers a great breakfast and dinner buffet.
Thomas
Stayed 4 nights in Apr 2024
Response from Sandeep Nadre - General Manager on 29 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience with our efficient and friendly staff. Providing exceptional service to our guests is our top priority, and we're delighted that our team members made your stay enjoyable.We're also glad to hear that you enjoyed the dining experience at our restaurant, especially the breakfast and dinner buffet. We take pride in offering delicious and varied options to cater to our guests' tastes and preferences.Your satisfaction is our greatest reward, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future. If you need any further assistance or have any special requests, please don't hesitate to let us know.
Very nice property. Very polite and humble staff. Food quality was very good.
MITESH
Stayed 2 nights in Apr 2024
Response from Sandeep Nadre - General Manager on 29 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property.It's wonderful to know that you found our staff to be polite and humble. Providing excellent service with a warm and friendly demeanor is a priority for us, and we're pleased that our team members made a positive impression on you.We're also glad that you enjoyed the food quality during your stay. Offering delicious and high-quality meals is important to us, and we're thrilled that you appreciated our culinary offerings.Your satisfaction is our utmost reward, and we look forward to welcoming you back for another enjoyable experience in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.
Dear Guest, Greetings of the day! It was a pleasure to have you stay at Fariyas Hotel Mumbai and I thank you for sharing wonderful review on this forum. We are delighted to know that you received endearing service throughout your stay. The team is truly glad to have been able to create some lasting memories. We are grateful for your kind words of appreciation. Our service philosophy encourages us to deliver efficient and personalized service to all our guests. The team takes personal pride in delivering warm, intuitive and genuine service for all our guests - it is such a delight to know that you were impressed with our service delivery. Thank you very much for taking your time to share your experience. More memories and unforgettable experiences await you. We do look forward to warmly welcoming you back. Warm Regards, Front Office Manager
Dear Guest,Greetings of the day!It was a pleasure to have you stay at Fariyas Hotel Mumbai and I thank you for sharing wonderful review on this forum.We are delighted to know that you received endearing service throughout your stay. The team is truly glad to have been able to create some lasting memories. We are grateful for your kind words of appreciation.Our service philosophy encourages us to deliver efficient and personalized service to all our guests. The team takes personal pride in delivering warm, intuitive and genuine service for all our guests - it is such a delight to know that you were impressed with our service delivery.Thank you very much for taking your time to share your experience. More memories and unforgettable experiences await you. We do look forward to warmly welcoming you back.Warm Regards,Front Office ManagerRavi Prakash
6/10 Okay
Karthik
Travelled with family
30 Jan 2024
Liked: Cleanliness, staff & service, room comfort
5 star price, 3 star experience
5 star price, 3 star experience.
Pros: location was great next to many tourist attractions, service was great, complimentary breakfast was great, happy hour all day 2 for 1.
Cons: weak wifi, weak water pressure, iron didn't work, door key card kept malfunctioning.
Karthik
Stayed 3 nights in Jan 2024
Response from Ravi Prakash on 8 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience caused during your stay.We appreciate your honest assessment of our facilities and services. Please be assured that your concerns are being addressed with the respective teams to ensure improvements are made.We understand the importance of a seamless and enjoyable stay, and we apologize for falling short in delivering this to you. Your comments are valuable to us, and we hope to have the opportunity to better serve you in the future.Kind regards,Ravi PrakashFront Office Manager
6/10 Okay
Verified traveller
3 Dec 2023
Liked: Staff & service
Verified traveller
Stayed 2 nights in Nov 2023
Response from Sandeep Nadre - GM on 2 Jan 2024
We appreciate your positive feedback about Fariyas Hotel Mumbai. Your satisfaction is our priority, and we can't wait to continue exceeding your expectations on your next visit.
10/10 Excellent
Joseph
28 Nov 2023
Joseph
Stayed 8 nights in Nov 2023
Response from Sandeep Nadre - GM on 2 Jan 2024
Thank you for choosing Fariyas Hotel Mumbai for your stay! We're delighted to hear that you had a wonderful experience, and we look forward to welcoming you back soon.
The hotel is located less than 10 minutes walk from the Gateway of India and the Taj Hotels. It is on a quiet road and appeared to be a nice safe area.
We booked a suite room, and it was well appointed. Lots of lights and mirrors everywhere, and had a bath tub which was very nice. Hot water was available at any time and we had only minor niggles which once reported were dealt with by the hotel swiftly.
We were left a nice welcome treat also, which was unexpected but fully appreciated, thank you.
I felt this was really good value for money, although i did not have time to use the pool facility or gym etc.
Would stay again, if wanting to stay in the area again.
bijal
Stayed 2 nights in Nov 2023
Response from Sandeep Nadre - GM on 2 Jan 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the convenient location, well-appointed suite, and the swift resolution of any minor issues. It's wonderful to know you felt it was great value for money. We look forward to welcoming you back and hope you'll have the opportunity to explore our pool and gym facilities next time!
8/10 Good
julie
24 Nov 2023
julie
Stayed 1 night in Nov 2023
Response from Sandeep Nadre - GM on 2 Jan 2024
We're delighted that you had a fantastic stay at Fariyas Hotel Mumbai. Your feedback motivates us to continue providing exceptional service and accommodations.
8/10 Good
Richard
Travelled with group
22 Oct 2023
Liked: Cleanliness, room comfort
Hotel ticks the boxes
Hotel is fine. Was given a room that was told was on a no smoking floor but the room definitely had a Smokey smell.
Staff were helpful in arranging transport for us.
Richard
Stayed 1 night in Oct 2023
8/10 Good
John Robert
Business traveller
5 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Okay hotel, if you're not looking for luxury
Fariyas Hotel is okay, but not worth the price, I'm my opinion. The location is convenient in Colaba. The lobby is very nice, but the rooms are quite basic. The restaurant is fine. The swimming pool and outside area don't invite you to use them.
Near the Gateway of India. The place is good and convenient. Check in process was a little slow but they still let me check in 90 min before my check in time. The man at the door( Surjan ) was very nice and pleasent. I like that the streetfood is literally a 2 min walk from the hotel.
I got a suite on the 10th floor and was really happy about the room. The bed was very comfortable and there was a nice view over the Indian Ocean from the sitting room.
The room was very clean. Wi-fi was good, and I had video calls with no problem.
Breakfast was good, on level 1, with good quality food.
The personnel it really putting efforts to go the extra mile and help. I checked at 1am, as my flight landed at 11.30 and was glad to have a soft comfortable bed.
Gilberto
Stayed 1 night in Mar 2023
10/10 Excellent
Rajeshver
21 Mar 2023
Rajeshver
Stayed 4 nights in Mar 2023
4/10 Poor
Craig
15 Mar 2023
Liked: Cleanliness
Disliked: Staff & service
There has to be better than this place
Very underwhelming.. They screwed up my booking twice.. Told me they had no rooms (when I'd already booked).. Bed comfy and place clean but breakfast ikky and no sunbeds
I won't be returning
The reception is very good, house keeping staff are doing very good, door mans are very kind, professional and excellent in their approach and hoptality. they are no 1. asset of the Hotel.
Eaay location and easy to reach, very helpful and friendly staff, early check in and free upgrade for my reservation was done, clean rooms, amazing view to sea, daily housekeeping, taste breakfast and wide indian selection of foods
Mohammed
Stayed 7 nights in Sep 2022
8/10 Good
andre
Travelled with partner
19 May 2022
Liked: Cleanliness, staff & service
hotel is undergoing renovations outside and alot of noise due to this. staff was very friendly and helpful
andre
Stayed 2 nights in May 2022
8/10 Good
RISHIKESH
Travelled with family
14 Mar 2022
Value for money
Simple, decent hotel with perfect location. Good breakfast. Service was not up to mark. Ultimately, not great but, it's value for money
Great location, right in the midst of Colaba by the water. Had a bit of a room mixup in the beginning, we’d asked for a twin room but got a double instead. But they fixed it immediately for us when we called them. The staff was very helpful and polite. And the breakfast buffet was great!
Staff were fantastic. Good convenient location, old world charm.
Verified traveller
Stayed 3 nights in Nov 2019
Response from Deepali on 20 Nov 2019
Dear Sir,
Greetings Of The Day !
Thank you for taking the time to share your Experience when you stayed with Fariyas Hotel Mumbai.
I am delighted to know that you had a pleasant stay with us. My staff will always be happy to welcome come back looking forward to see you back.
Regards
Deepali Pinheiro
Front Office Manger
One of the better hotels in the south of the city, location is great for getting around without being noisy as it's a couple of minutes off the causeway and nice and close to the sea! Staff were very friendly and courteous and always welcoming.
Marcus
Stayed 7 nights in Oct 2019
Response from Deepali on 20 Nov 2019
Dear Sir,
Greetings Of The Day !
Thank you for taking the time to share your Experience when you stayed with Fariyas Hotel Mumbai.
I am delighted to know that you had a pleasant stay with us. My staff will always be happy to welcome come back looking forward to see you back.
Regards
Deepali Pinheiro
Front Office Manger
The staff at Fariyas were incredible. They were very out going and always helped me out when they could. The actual rooms were average, although I have never stayed in another Mumbai hotel, so I can only compare it to hotels in other cities. The place was very clean and felt very safe. Plus it is just a couple blocks from the Colaba Market and the Gateway of India.
Andoni
Stayed 3 nights in Aug 2019
Response from Rajeev Pillai on 3 Sept 2019
Dear Esteemed Guest,
Greetings from Fariyas Hotel Mumbai !
I am happy that you enjoyed your stay and liked our services. Thank you for taking time to write the review. I look forward to welcome you back to Fariyas Hotel Mumbai.
Sincerely,
Rajeev Pillai
Front Office Manager
My parents traveled here on vacation and loved it. Despite not being able to check in immediately (their flight landed at 5am), Fariyas airways accommodated them at 10.30 which was great.
Nirvasin
Stayed 3 nights in Aug 2019
Response from Rajeev on 3 Sept 2019
Dear Esteemed Guest,
I am happy that you enjoyed your stay and liked our services. Thank you for taking time to write the review. I look forward to welcome you back to Fariyas Hotel Mumbai.
Sincerely,
Rajeev Pillai
Front Office Manager
8/10 Good
Verified traveller
10 Aug 2019
Liked: Staff & service
Average Hotel, Good Location
This hotel was average in its staff and cleanliness and location, nothing spectacular about it. Only advantage is that it is close to some of the sights and art gallerias in the Southern part of Mumbai. Breakfast was also average.
Verified traveller
Stayed 1 night in Aug 2019
Response from Rajeev Pillai on 13 Aug 2019
Dear Esteemed Guest,
Greetings from Fariyas Hotel Mumbai !
Thank you for taking the time to write a review about the hotel.We have taken a note on the mentioned points and will rectify at the earliest.
Look forward to welcome you back soon.
Sincerely,
I had to move rooms three times as the first two need repairs in bathroom and humming noice; thus very difficult to sleep. My third room, after a few moderations was terrific.
The meal service, breakfast buffet were first class; the chefs were willing to made accommodations to meal choices. The pool steps are still round steps; very difficult to use. After my request for change last there they still remain the same.
Verified traveller
Stayed 8 nights in Jun 2019
Response from Rajeev Pillai on 12 Jun 2019
Dear Esteemed Guest,
Greetings from Fariyas Hotel Mumbai !
Thank you for the positive rating . Regret to note that you had to move rooms , however we are glad to hear that you were impressed with our meals and services offered.
Look forward to welcome you back soon.
Sincerely,
Rajeev Pillai
Front Office Manager
Very friendly and helpful. Great in house food would recommend.
John
Stayed 4 nights in Jun 2019
Response from Rajeev on 11 Jun 2019
Dear Mr.John,
Greetings from Fariyas Hotel Mumbai !
Thank you for taking the time to write a review about the hotel. We look forward to welcome you back soon.
Sincerely,
Rajeev Pillai
Front Office Manager
6/10 Okay
Verified traveller
15 Apr 2019
Verified traveller
Stayed 3 nights in Apr 2019
Response from Rajeev on 16 Apr 2019
Dear Esteemed Guest,
Greetings from Fariyas Hotel Mumbai !
Thank you for the positive rating . We look forward to welcome you back soon.
Sincerely,
Rajeev Pillai
Front Office Manager
Very well positioned for the sites we visited. India gate and Leopalds.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Team Fariyas on 6 May 2019
Dear Esteemed Guest, I am happy that you enjoyed your stay and liked our services. Thank you for taking time to write the review. I look forward to welcome you back to Fariyas Hotel Mumbai.
Best Regards,
Nice hotel. A little older but still nice. Thr front desk staff were very friendly and helpful. Good breakfast.
James
Stayed 3 nights in Apr 2019
Response from Raj on 16 Apr 2019
Dear Esteemed Guest,
Thank you so much for the review and rating . Look forward to welcome you back soon.
Sincerely,
Rajeev Pillai
Front Office Manager
8/10 Good
Verified traveller
22 Mar 2019
Liked: Staff & service, room comfort
Overall good, but the shower drain is sluggish leaving one standing in a puddle of water while having a shower.
Verified traveller
Stayed 2 nights in Mar 2019
Response from Rajeev Pillai on 28 Mar 2019
Dear Esteemed Guest,
Greetings from Fariyas Hotel Mumbai !
Thank you for taking the time to write a review about the hotel. We have taken a note on the feedback pertaining to the water clogging issue and had escalated to the concerned for immediate consideration.
Look forward to welcome you back soon.
Sincerely,
Rajeev Pillai
Front Office Manager