The room smelled of cigarettes badly. I asked to change the room, and the staff named Omar gave me the room, however said the first room did not smell of cigarettes when it very well did. The second room was a little better with the cigarette smells but had pee stains on the carpet, and the kettle was filled with dust and leaking water and the curtains have some horrible stains. I asked him to come see the room which he did and he said as if I am the one who caused the pee stain on the carpet. It was an extremely unpleasant experience. I always hold IHG Hotels to high standards but this definitely failed. I had even taken photos of the uncleanliness and they said no it cannot be cleaned. Booking at any hotel or B&B, guests expects cleanliness which is the most basic thing for hotels. I will most definitely never stay in this hotel again.