Municipality of Leiden Holidays

Helpful and friendly staff

Definitely a nice place to stay. They are not big on checking in early. I visited in mid-July. Even when I returned to check in after, I had to wait and was given a room next to the elevator which is not ideal since it gets loud. Room was very clean and comfortable with black out curtains. No view. Same for my friend who stayed on a different floor - same room, different side, no view but nice room. Staff were on and off. Some friendly, some awkward. I really liked the location. I don’t like to stay in central areas. I prefer off center in clean and less touristy but nice more local neighborhoods. Lovely neighborhood. Ubers and taxis did take a while the 3x I tried during the weekend.

A beautiful old hotel well maintained. I judge a room by the bed and the shower and both were excellent. Staff is very helpful and attentive.

This is not a true B&B. They have very limited facilities on site and do not keep their desk open for extended hours. It is a converted house, each floor is like a private suite. There are limited amenities in the suite too. Bring your own soaps/shampoos and be sure to ask for extra towels! It's in a very convenient location and is clean enough.

The location of the property was great with all sorts of amenities and entertainment within walking distance. The check-in was a less than memorable process. During the check in the cleck took a call, which sounded like a personal call, and just left us standing. Then she asked if I wanted to set up my credit information for the property deposit and I said yes. She barely started the process and then decided to dismiss us and said we could do it later when the suite was ready for checking. Minutes later she emailed me the credit deposit form to complete. It felt like she just wasn't interested in doing it. When got to the suite we discovered bugs in the bath tub, towels that smelled mildewy, dishwasher had a very off putting, and hair dryer was so sticky we were unable to clean it off. House keeping is every 3 days which is fine. However we were told of we needed any extra things dropped off to either call or email the reception. I called and asked that house keeping leave extra coffee when they came as we only had 6 when we arrived and ran out because they actually did not come until the 4th day. When they did come they left 4 pods 2 less than what we initially started with. If house keeping comes every 3 days, supposedly, and 2 people are staying in the suite you would need a minimum of 6 pods for each person to have one cup of coffee a day. We gave up and bought instant coffee instead only to discover the kettle provided in the suite was in a unusable state.