Walls of Cartagena

Checked in on Monday to Thursday complained about no hot water on day 1 they try fix it didn’t work So we where stuck with cold water everyday to shower would like discount on stay for this inconvenience!

This is the best hotel I’ve ever stayed at. The place is brand new, cozy and modern. The facilities were outstanding! It is as good of a stay as any luxury chain resort. Getting there was easy enough since they provide their own Makani transportation, 18 min later we were welcomed at the property with a very cold beverage. We were upgraded on the pool chairs since the place was not busy and our room wasn’t ready We stayed with kids and they loved it! We were able to snorkel on their beach. Kids wished we stayed there for the entire vacation. My daughter got sick the night before we got there (too much sun exposure, I think since she got better right away) and the staff sent the property nurse. Everyone knew she was sick and offered to bring her tea/water/medicine etc. Even at night, the staff told me the guard of the property knew and will help in the worst case scenario, to take my daughter to Emergencies. Thankfully she felt better the next day and was snorkeling with dad all day Everyone knew my name and welcomed me (by my name) every time I got a drink or food. We came during the weekday and it wasn’t crowded at all! There are no vendors hustling on the beach, (anywhere you go in the beach, people will try to sell you things, be careful) However none of this happened on this resort. Relaxing here was amazing (no one was in sight) The price per night was expensive, but if you pay for the day or 2 to come here, then staying the night is worth it especially if you are here

Great location and service, reasonable pricing for the area and quality of the hotel.