Sydney Hotel Guide - Museum of Fire hotels in Sydney, Australia.

"I stay at Shangri-La Sydney regularly for business and usually choose the Horizon Club. However, check-in is almost always delayed. Even though check-in is 3 PM, I’ve had to wait until after 4 PM multiple times, including this visit. What’s disappointing is not just the delay, but the unprofessional attitude and lack of concern. The lounge service has also declined. During both evening service and breakfast, staff didn’t take orders properly, coffee was delayed, and there was no apology. I used to come here for the high level of service, but recently it has been quite disappointing."

"Stunning room with the views to match. Club room service and staff were exceptional as was housekeeping and concierge. "

"Room was terrific and the view couldn’t have been better!!"

"Excellent location clean hotel"

"Staff and room were great. Upstairs ‘neighbours’ were stomping/jumping on the floor at 3:30am, and there was a lot of noise outside my room in the hallway between 6-7:30am."

"It's ok "

"Always love staying this property "

"Efficiently run facility. Happy to stay!"

"All fine rooms especially bathroom becoming a little tired"