Mutterslehen Hotels

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Vintage hotel in a small, Black Forest village. Room was spacious, carpet was worn, could use some updating and TLC. Staff was great and breakfast was superb. Good parking. Location of the village is some distance from the motorways. "

"A wonderful hotel right at the foot of the viaduct. Good breakfast, private parking. We stayed one night to visit the Christmas market. Very convenient."

"Quiet, clean, free parking."

"Comfortable beds, spacious room, friendly reception and great breakfast! "

"Really good value hotel, especially for a solo traveller. Room was a decent size and was clean, staff were very helpful. Car park was a decent size but some of the parking was atrocious so I couldn’t always get a space. Only thing I would change is having a kettle - I did miss morning teas! "

"This is a beautiful place. Gorgeous landscaping, plenty of places to sit or walk the trails. Very clean. We didn't like the shower in our room, and there were quite a few stairs to our elevator which was difficult with luggage. I really would have stayed longer if we could. The pool was nice and I had a good massage. "

"The management staff was professional, kind and courteous. This beautiful site was able to accommodate our large family of 22 comfortably "

"They took advantage of my illness and acted inhumanely. On the day of arrival at the hotel, I had food poisoning and vomited in the bathroom. At checkout, they charged me €900 for cleaning the bathroom. It was horrific and inhumane – even though the room was cleaned and we stayed there for a whole week, they claimed they would have to close it in order to clean it. Liars, exploiters, and inhumane."