Myrtle Beach Hotel Guide - Myrtle Beach Convention Center hotels in Myrtle Beach, United States of America.

"I have nothing much to say about the property itself, it’s as expected which is a pretty decent property. Definitely suggest staying if you want clean property, unpaid parking, good staff and a nice pool area. "

"Nice rooms over looked ocean. "

"Room was not very clean. Dirt on floor. Food crumbles on the couch. Soap in shower was empty. Pools were ctowded and small for z resort that size"

"Hotel was dirty, pools rusty, dirty floors in hotel rooms, dirty elevators, carpets dirty and very old, balcony old and walls undone, rails to balcony looked unsafe when reported to front desk they didn’t care, hotel Dominican side was deplorable, owners don’t care about their guest because it shows in the upkeep. We tried to stay out of that resort as much as possible. We did not use the pools at all they were filthy to say the least. Very unpleasant stay, but for the child we tried to make the best of a horrible first time to Myrtle Beach experience. We won’t be coming back. Not there anyways. Waste of money and time.oh and the furniture was dirty with a substance on it that they didn’t care to clean nor replace. I’m totally lost at how they don’t care. Staff attitudes and all. "

"Billie Jean, Abby and Britney at the front were all wonderful and a pleasure to chat with. When we arrived, there was a long line and even though some people had zero patience, Brittney kept her cool and was still professional and warm. All the housekeeping staff were also lovely to connect with and always had smiles on their faces. The company has done a great job rebranding the hotel (I always stayed at the former Sandcastle before it was bought out) and the location is the one of the best. The staff at the on site restaurant were also friendly and welcoming. I also loved the stainless steel water bottles they provided instead of plastic. :) However, I do have a few suggestions. We only received 2 bath towels and definitely needed more. There was a large piece of wood in the bathroom that covered the sink pipes under the actual sink and it unfortunately fell on my child’s foot because it wasn’t fully screwed in. Coffee down in the lobby wasn’t made until later in the morning and it would have been nice to have it a bit earlier. Overall, it was a great stay for me and my 2 children! "

"There was construction right next door but the balcony and pool were beautiful. "

"No way is this an 8 star hotel. Maybe 6. They don't make the beds or change the towels. One bed had a comforter and one didnt. "

"Pool looked okay. Staff not very good. Kitchen okay, no dish towels to dry dishes "

"I’ve never left a bad review, but this is easily the worst service I’ve experienced. The rooms and amenities were not at all as advertised. The room was filthy. We arrived with dirty sheets and could not get housekeeping to change them. The wires to the television were hanging out and rusted. The balcony door would not latch and lock which was a huge safety concern because we were traveling with children. I saw multiple great reviews when I booked, but I’m honestly not sure how. I did attempt to address all of my concerns with hotel staff and management. The sent maintenance to fix the lock, said it was fixed, and it still was not. Housekeeping came by and said the would not change sheets until we had been there 4 days and left. I spoke with management again. They would not offer a refund and said they were booked with no other rooms available. The only plus side was the location being directly on the beach and boardwalk, however, for safety concerns, lack of service, and unclean rooms I would NOT recommend staying here. "