Sun deck
Check availability

Reviews of Sandcastle Oceanfront Resort South Beach

2.5 out of 5
Sandcastle Oceanfront Resort South Beach
2207 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.8
Rating 10 - Excellent. 362 out of 1273 reviews" "
Rating 8 - Good. 325 out of 1273 reviews" "
Rating 6 - Okay. 213 out of 1273 reviews" "
Rating 4 - Poor. 187 out of 1273 reviews" "
Rating 2 - Terrible. 186 out of 1273 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was not like the picture. I asked for dishes they were never brought to me
Stayed 1 night in May 2024
Response from Shantrise P. Front Desk Supervisor on 6 May 2024
Hello Diana, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

4/10 Poor

Amy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Informed staff television was broke(screen was cracked with no picture)We stayed 3 nights so asked about the TV the next day. No one seemed to care enough to try to resolve it so I never mentioned the broken hair dryer and coffee pot that did not work. We did get clean towels when we asked for them so I am thankful for that.
Stayed 3 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 6 May 2024
Hello Amy, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

6/10 Okay

Ingrid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They had no communication. I called to have the room cleaned and no one came. Had to call and tell them there was blood on the sheets before someone came to change them. That was five days after we got there. Then I went down to desk to ask them to clean the sheets and room. No one came. So I called and they said I didn't require the room to be cleaned. That's not true. There was blood on the floor since the second day we were there. I washed it up two times. The property was nice. But the gym was close as the breakfast room was closed also. Disappointed.
Stayed 7 nights in Apr 2024
Response from Sandcastle South Beach Team on 5 May 2024
Dear Ingrid, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from 15th floor; a kitchenette if i wanted to use it, very private balcony; really nice shower with instant hot water. Negatives: no tea bags; no included breakfasts.
Stayed 4 nights in Apr 2024
Response from Tommy on 1 May 2024
Good evening Antoinette,Thank you for taking out some time to gives a review. We are so happy that we could meet your expectations. I am glad you enjoyed your self. I hope we will see back in the near future.

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water not hot enough for the room
Stayed 3 nights in Apr 2024
Response from Sandcastle South Beach Team on 26 Apr 2024
Dear Michael, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Roza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shantrise P. Front Desk Supervisor on 26 Apr 2024
Dear Roza, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

6/10 Okay

Virginia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My shower had dirt ard the drainage area there was spiderwebs inside by the patio door. The furniture need to be replace and etc
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 26 Apr 2024
Dear Virginia, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

8/10 Good

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sandcastle Team on 23 Apr 2024
Thank you for staying with us! We look forward to hosting you in the future. We appreciate your feedback.

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Love the convenience of this property being right on the beach. I did not like the fact that the property is outdated. Could definitely use some renovations. The corners of the chairs and the walls have dust. It has a worn look to all the furniture but the actual sheets and towels were clean.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 22 Apr 2024
Dear Ashley, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle South Beach Team

10/10 Excellent

shirley r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Love the indoor pools
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr 2024
Dear Shirley, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon.

2/10 Terrible

Roksolana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When booking, this hotel looked amazing! The rooms were updated and clean. But when I came into my room, it was a complete shock to how different it looked in person versus online. There was rust everywhere(on lamps, shelves, etc). The floor was inflating. Plus my room key card barely worked, it very difficult to get into the room and even when it would light up green, it still wouldn’t open. I took pictures to make sure I had evidence to show them how much of a disappointment the room was.
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr 2024
Dear Roksolana, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
The location and ocean view was excellent! The overall accomodations just need some TLC, building is showing it's age and needs to remodel the rooms. We had several issues within the room but the major ones were handled immediately (no power in room). I advised the front desk representative the one dresser drawer was broken and the head board.
Stayed 4 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr 2024
Dear David, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive experience was the staff was very friendly. I encountered multiple people and they were available and they helped. Also the heated pool was extremely hot. So Yes they had a heated pool but more like a boiling pot for lobsters. The maintenance man looked at it and agreed that the water was way too hot and lowered the temperature. The building is very old. The room is very dirty. I had an article fall under the bed and when I looked underneath to get it, it was completely disgusting. The floors in the room wasn’t clean. The room was advertised as having a kitchenette. It had a microwave and a refrigerator. There once was a stove bc there was a plug and a hole in the floor where it once was. The railing was a little shaky. The building was crumbling when we looked up from the pool and realized it was our room where it was cracked, we didn’t spend a lot of time on the balcony. When the AC came on it smelled like weed. I would not recommend staying here.
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 20 Apr 2024
Dear Heather, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately.Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service
The indoor pool was closed and they didn’t put it on their website. Indoor pool was why I booked it.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 19 Apr 2024
Dear Robert, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again. Thank you for posting your review. Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Amenities
The most annoying thing about our stay was that our key cards stopped working several times a day. Very frustrating and inconvenient. The little tiki hut has reasonable prices until they slam you with additional charges. We had to change our first room because it was just gross. Second room was fine, but just fine. No soap… only shampoo n lotion. Staff was very nice and helpful. Location is far from boardwalk and attractions so be prepared to drive everywhere. We did enjoy our stay and relaxing by the pools and ocean. If you want quiet go down by lazy river.
Stayed 5 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr 2024
Dear Cheryl, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Oceanfront Resort

6/10 Okay

Antiniqua, Raleigh

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The overall experience was ok. I enjoyed the view, room size, and location. The staff was friendly and helpful. Everyone was very pleasant. The property is dated and the maintenance people played loud music in front of our door. The indoor pool area does not look clean. I would not stay again.
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr 2024
Dear Antiniqua, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately. Regards, Sandcastle South Beach Oceanfront Resort

6/10 Okay

Debra

Disliked: Cleanliness, property conditions & facilities
The indoor pool was nasty.
Stayed 3 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr 2024
Dear Debra, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Oceanfront Resort

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr 2024
Dear Angela, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Oceanfront Resort

4/10 Poor

Mara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge had yellow liquid in it, half the sockets and switches didnt work, the lights in the bathroom went out.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 14 Apr 2024
Dear Mara, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

10/10 Excellent

Laurie

Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 5 May 2024
Dear Laurie, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Regards, Sandcastle Frontdesk Team

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated property. Needs updating. Also, what’s with the extra resort fee? What’s that all about?
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Julian, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle Oceanfront Resort SOuth Beach Frontdesk Team

6/10 Okay

Crystal

Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 29 Apr 2024
Dear Crystal, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Service desk staff were great but we had to come to the service desk for toilet paper and towels. I feel like those should be restocked everyday in the room but everything else was nice.
Stayed 3 nights in Mar 2024
Response from Tommy on 9 Apr 2024
Dear Eva, We are thrilled to receive your positive review! It brings us great joy to know that you had a wonderful experience. We are particularly pleased that you enjoyed the warm and welcoming staff. Our goal is to consistently provide exceptional customer service, so we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon!

4/10 Poor

Darcey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a trash can outside of my door from someone else's room with pee in it for the whole 3 days I was there
Stayed 3 nights in Mar 2024
Response from Sandcastle Team on 9 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Luz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what i was expecting, arrived at 5pm and had to wait till 8:45pm to check in with my family, because no rooms were ready. Our room was not cleaned as expected floor not sweep or mopped good. Food leftover still in stove from who knows when and counter dirty. Old refrigerator. Hallway carpet very dirty and very bad looking. trash all over. Definitely this hotel needs a completely renovation as soonas possible. Staff was nice and did what they can to help.
Stayed 2 nights in Apr 2024
Response from Sandcastle Team on 9 Apr 2024
Dear Luz, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

6/10 Okay

LaTasha

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 9 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

LaTonya, Lithonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room photos are misrepresented. Amenities are not available as described. There is no customer service. Do not book here. Too many issues to list.
Response from Sandcastle Team on 9 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Sara

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sandcastle Team on 9 Apr 2024
Dear SarahThank you for taking the time to write a review for us. I want to apologize for not meeting your expectations. We hope we can try again in the future.

4/10 Poor

Wynona

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was decent. But checking in was hectic and our room wasn't ready until nearly 5.
Stayed 1 night in Apr 2024
Response from Sandcastle Team on 9 Apr 2024
Hello [NAME OF REVIEWER], thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us at 843.448.4316 and ask for Andrew or Doug. We would appreciate another chance to make things right and ensure your satisfaction.

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 10 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Leslie

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 10 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
We stayed for 6 nights, not once was our room cleaned, sheets or towels changed. I asked reception 2 times about housekeeping and they informed the room would be cleaned and items like coffee and toilet paper would be replenished. The entire hallway was filled with garbage because that was the only way that housekeeping would take the garbage out from the rooms. The indoor pool was closed most days, lack of maintenance and cleanliness was noticeable. The renovated rooms description was absolutely the handyman special, putting coats of paint to hide the old.
Stayed 6 nights in Mar 2024
Response from Sandcastle Team on 9 Apr 2024
Dear Nancy, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

6/10 Okay

Kacy

Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 24 Apr 2024
Dear Kacy, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best Regards, Sandcastle South Beach Team

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout not as advertised. Multiple lights and fixtures did not work. Advertised 2 tvs in room had 3 but only 1 worked. Damage to door going into kitchen and finish coming off the cabinets. Shower head was broke and could not adjust and 2 cracks in tub. Mold was behind murphy bed and rrd stains on bed and carpet. Indoor pool was closed and green due to a filtration part on order. Had to request for kitchen utensils, pots and pan which took 2 nights and same thing with towels. No notification that we would be out of hot water. Do not think I will go back to this facility.
Response from Sandcastle Team on 10 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Christopher, Binghamton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty bathroom had cigarette burns on counter and tub. Towels were dirty. Beds uncomfortable Beach showers didn’t work. Resort wasn't marked on the beach entrance i got in a rip tide current and ended up 5 resorts from ours. No breakfast or coffee. Nobody at front desk or to answer the phone.
Stayed 2 nights in Apr 2024
Response from Sandcastle staff on 9 Apr 2024
Dear Christopher, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Long line to check in with only one person checking in. Room was ok, but hallways and pool area were dirty.
Stayed 1 night in Apr 2024
Response from Tara H. on 12 Apr 2024
Dear William, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

6/10 Okay

Katrina

Travelled with family and small children
Our check in was delayed due to rooms not being ready but the front desk lady was very helpful and was able to check in within the next hour my very next day I got locked out of my room three times and the mail receptionist was very rude and argumentative because he was having a hard time trying to check in several guys. I’m assuming to not being experienced but he was very rude, the same lady that we had the first night at the receptions was able to help me check out and was able to get us refunded some parts of our deposit due to the troubles. We had the first day. The hotel is an older hotel. . The same lady that we had the first night at the receptions was able to help me check out and was able to get us refunded some parts of our deposit due to the troubles. We had the first day. The hotel is an older hotel so please be aware but me and my family had a good day and would stay again .
Stayed 2 nights in Mar 2024
Response from Sandcastle Team on 12 Apr 2024
Hello Katrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Laquashia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tara H. on 12 Apr 2024
Dear Laquashia, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards

10/10 Excellent

Deidre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was comfortable and clean
Stayed 2 nights in Mar 2024
Response from Tara H. on 12 Apr 2024
Dear Deidre, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards

4/10 Poor

Tyesha

Liked: Staff & service
Disliked: Cleanliness
This hotel was absolutely disgusting! It has so much potential. It needs to be deep cleaned thoroughly but location was great.
Stayed 2 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Tyesha, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

6/10 Okay

teresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The area was nice. The property is under going renovations. The indoor pool and restaurant was closed the entire time for renovations or upkeep. The staff was friendly. The halls and doors would get littered with flyers for nearby restaurants. Even though they said no pets, people had dogs (not service animals). We found a sea star, sharks teeth, and several shells right in front of the hotel. It is very convenient to be on beach. They have 3 fire tables to enjoy in the evening. The beds were decent. We needed and used a handicapped room. There aren’t very many available overall. It would have been nice to know that there wouldn’t be breakfast prior so we could have planned on it but no biggie.
Stayed 3 nights in Mar 2024
Response from Sandcastle Team on 12 Apr 2024
Hello Teresa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Joseph

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They will not get let you check in at check in time we had to wait 3 hrs to check in will never stay hear ahin and should be removed from expedia
Response from Sandcastle Team on 10 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Elgin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Strong Smell of marijuana, rooms are old and outdated, Couch full of cigarette stains and looked unsanitary.( we did NOT sit on it). Pools and hot tub water Murky and full of floating disgusting human debris. Elevators look like it was an elevator in the projects of the Bronx. Nasty, smelly and urine stained. Was NOT worth the $500 we paid for 2 night stay. Upside Nice view of the beach!
Stayed 2 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Elgin, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 20 Apr 2024
Dear Carlos, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Frontdesk Team

6/10 Okay

Allison

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I found check in to be super easy. I wasn’t aware of any other fees except the resort fees before checking in. There is a $25/day incident fee due at check in as well. It was returned upon check out. Walking to the room it immediately smelt like weed and the hallway was dirty. Entering the room, it was outdated. The shower seemed only thing to be updated, but the fixtures could be cleaned better. The beds weren’t the most comfortable and pillows were small/flat for my liking. I brought one of my own. The air conditioning worked well, but the outside of it (on balcony) was falling apart. Flooring of balcony was chipped and the furniture on the balcony was flimsy. The first night the room next to me was partying and way too loud keeping me up until about 2am. No one came to tell them to quiet down at all. I could smell weed consistently through the room whether people were smoking beside me or below me or on the balcony next to me. We had no smoke detector in our room. It was tore from the wall. The best thing about the hotel was the view and access to the beach. Water to wash feet off did not work either. So had to have sandy shoes all the way to the room. The outdoor seating was awesome with loungers, egg chairs, and fire pits. Overall if you don’t mind the hotel being outdated indoors and multiple people smoking weed on the property, then it’s a nice, affordable place. Would book again, but wouldn’t be my first option at MB.
Response from Sandcastle Team on 10 Apr 2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Delicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and very dated. Hallways were filthy and smelled horrible.
Stayed 1 night in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Delicia, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

6/10 Okay

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really dated! The lobby was ok and the employees in registration were polite. The hallways and elevators were not clean at all. At first glance our room seemed ok but upon closer inspection it had not been cleaned well! Did it myself. No one checked in with us for anything. We had to go get our coffee, towels, etc. it was very noisy at night people coming and going! The inside pool had lots of kids not following rules! Splashing, diving and yelling! The outside pool area was nice and good access to the beach. I really feel they were not sufficiently staffed with a great staff!
Stayed 5 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Jane, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Dave, We wanted to take a moment to express our gratitude for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was an absolute pleasure to have you stay with us and we hope you had a wonderful time. Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We appreciate your input and will use it to improve our future guests' experiences. We hope to have the opportunity to welcome you back to our resort in the near future. Please do not hesitate to contact us if you need any assistance with your next visit. Warm regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team

10/10 Excellent

Denise Elaine

Stayed 5 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 19 Apr 2024
Dear Denise, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Most of the time key to room did NOT work! Did not like cigar smokers in hot tub and around pool area
Stayed 8 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr 2024
Dear Joseph, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle Oceanfront Resort South Beach Frontdesk Team