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Reviews of Whitehall Mansion Inn

4 out of 5
Whitehall Mansion Inn
42 Whitehall Ave, Mystic, CT

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 166 reviews" "
Rating 8 - Good. 55 out of 166 reviews" "
Rating 6 - Okay. 24 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 13 out of 166 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cherise, Beavercreek

Travelled with partner
Arrived at 9:30 to be told the air was out and there were no rooms in the hotel. No message or notification of this in advance. Would not have driven all the way to mystic if I had known.
Stayed 1 night in Jul 2022

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book. This property is no longer in business. We were fortunate enough to get a room next door at the Residence Inn Marriott. They were very acomodating and gave us a studio for the same price we were supposed to pay at the Whitewall. Not sure why this is still advertised as an available place to stay on Expedia.
Stayed 1 night in Jul 2022

10/10 Excellent

Edith

Liked: Cleanliness, staff & service
Ac was down so they put me in lovely adjacent property.
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Horrible
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and the heat was broken. Moved me twice and no heat in the whole building. Was told I would be refunded the hotel stay amount back to my credit card. This didn't happen. I called spoke to staff and was told I would be contacted. What a bad way to do business. I have a video of the temperature also.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello...my husband and I spend few nights over the Whitehall mansion...it was very charming with fireplaces in the room and in living room of mansion also with the history and classic architecture. It was very private as we were the only ones staying in the house with 4 rooms. My only concern was regarding the safeness of the place as the house was retired from the hotel desk or any type of help personnel and didn’t have any type of security in the outside doors only the doors going directly into our room had a small lock..in addition there was no WiFi working and because the old construction heating system is a little weak....however was very well placed with the olde mystic village near by and was a total deal with the rate.
Stayed 3 nights in Dec 2020
Response from Sara Gonzalez on 28 Dec 2020
We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

4/10 Poor

mary, West Hartford CT

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While our room was in character with a 1700s home and actually decorated quite nicely, the floors, blinds and drapes were covered in dust; the heat was not functioning properly and our room did not get over 60 degrees. We were provided with a log for the fireplace which worked out but did nothing for warmth; the glass doors of the fireplace were black with soot. The one positive aspect was the jacuzzi tub which was great..needed that to warm up!!
Stayed 1 night in Dec 2020
Response from Sara Gonzalez on 20 Dec 2020
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

10/10 Excellent

AMarie, Mystic CT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful historic mansion. Jets weren’t working for the tub so it wasn’t perfect but it was a much needed relaxing evening
Stayed 1 night in Dec 2020
Response from Sara Gonzalez on 20 Dec 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Donna, Thousand Oaks, CA

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was so very old, loved the lace canopy bed and the fireplace.
Stayed 1 night in Nov 2020
Response from Sara Gonzalez on 3 Dec 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice but dusty
It was amazing to stay in such an old mansion with history. I did think our room would be one of the prettier rooms from the picture. I called two times in the weeks before I came there to get a nice room.we were on our first year anniversary of our marriage. The only real complaint I can have though is that the curtains were caked in their draped folds with dust. The wooden blinds were loaded with dust and the floor was Dusty. Under the bed I noticed a crushed out cigarette butt in the middle of the floor. Whether it got stuck to someone's foot and was put there I have no idea. Overall, the staff at the desk and the other hotel was very kind and helpful. The takeaway breakfast was great.
Stayed 2 nights in Oct 2020
Response from Sara Gonzalez on 17 Nov 2020
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sixth anniversary
Everyone was amazing the only downside is maintenance to the building and breakfast was less than wow but understood that’s due to the pandemic
Stayed 2 nights in Oct 2020
Response from Sara Gonzalez on 15 Oct 2020
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Neglected
Upon entry, the room seemed quaint and rustic, after all, the house was built in the 1770's. However, soon you discover that the house is neglected and hasn't had a through clean in months. Though the days are very pleasant, the nights are chilly. the next morning, while raising the blinds I discovered the glaze to several windows is gone and rotten wood in the window panes. There were cobwebs all over the window sill and frames. The curtains are tattered and the lining is rotting. The bed was clean as well as the bathroom but the place has been neglected for some time.
Glaze gone from window so pane about to fall out
rotted curtain lining
rotted curtain
rotting window frame with hole to outside and cobwebs all over sill and window frames
Stayed 2 nights in Oct 2020
Response from Sara Gonzalez on 15 Oct 2020
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

8/10 Good

Melinda

Liked: Staff & service, property conditions & facilities, room comfort
A nice stay
Really cute room. Weve had a nice time. Cleanliness leaves something to be desired. The room at the Whitehall is like a little flat. We love the colonial feel. Our room smells like wood from a fire which we loved. The air conditioner look's like it's from the 80's but it works well. There's quite a lot of dust which has been effecting my allergies. I like that we are able to use thw mariott ammenities, although we were not made aware of that arrangement until we arrived. The canopy bed is really cute and comfortable and we've enjoyed it very much. This location is great because it's so close to mystic aquarium which was our featured destination for our trip. Unfortunately the breakfast that everyone raves so much about on the reviews isn't impressive. Due to the virus they are extremely limited at what they can serve.
Stayed 1 night in Oct 2020
Response from Sara Gonzalez on 15 Oct 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Timothy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sara Gonzalez on 29 Sept 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Donald, Groton, CT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place. The only complaints were that the coffee area was not fully stocked - no cups and no ice scoop. Everything advertised a free check in gift or bottle of wine, but we were told they don't do that anymore. We didn't need either one, but it shouldn't be advertised.
Stayed 1 night in Sep 2020
Response from Sara Gonzalez on 29 Sept 2020
We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice room. The floors were a little dirty but otherwise ok.
Stayed 2 nights in Sep 2020
Response from Sara Gonzalez on 29 Sept 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Gleici, Danbury, CT

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff were very friendly, room were clean, comfortable and peaceful.
Stayed 1 night in Sep 2020
Response from Sara Gonzalez on 29 Sept 2020
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2020
Response from Sara Gonzalez on 10 Sept 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Sara Gonzalez on 29 Sept 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Trent, Guilford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The house was very neat only bad thing was there was no wine when we got there
Stayed 1 night in Sep 2020
Response from Sara Gonzalez on 4 Sept 2020
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price point.
The advertisement for this property is very deceiving. The properties WiFi was not operable. The mattress was uncomforatble and sunk toward the middle. The AC would not get cold. And the bathroom, no words to describe the dilapidation. Early colonial not need to be substandard.
Stayed 2 nights in Aug 2020
Response from Sara Gonzalez on 4 Sept 2020
We certainly apologize that you did not find comfort in your suite. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020
Response from Sara Gonzalez on 18 Mar 2020
Thank you for staying us! We appreciated your feedback!

8/10 Good

Pacheco, Taunton, Ma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly Atmosphere with Staff... The Breakfast was well put together and Very Good... For a 250 year old mansion surprisingly aged very well, It is kept up with the original Exterior and interior which is awesome once again for its age.. Also for the location it was very quiet with everything you need on that same road.. We Would Definitely Return again...
Stayed 2 nights in Mar 2020
Response from Sara Gonzalez on 16 Mar 2020
Thank you for staying with us! We very much appreciated your feedback!

4/10 Poor

Mary-Anne

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointed
The room was dark and dingy. The couple of rugs on the floor looked like they hadn't been cleaned in years. The tub had dirt and chalky residue all along the bottom. The bed needs a new mattress. The only plus was the breakfast. I was not impressed!
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
We certainly apologize that you did not find comfort in your room. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and romantic
My husband and I were seeing a show at Foxwoods and wanted to have a relaxing place to stay, something quaint and romantic. What a perfect spot out front of the the Residence Inn. We even got a free bottle of wine with our stay. The inn was built in 1777. Everything is old and authentic with some modern style upgrades. Fireplaces work in room, they also have jacuzzi tubs. There is a common sitting area at the inn with couches, fireplace, coffee maker, ice, microwave and toaster. We would totally book again. You check in at the Residence Inn. The staff was wonderful, so nice, we even had breakfast buffet included.
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying with us! We appreciated your feedback! Hope to see you again.

10/10 Excellent

April, Rhode Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique and quiet place! I come often and love it every time!
Stayed 2 nights in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying with us! We appreciated your feedback!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying with us! We appreciated your feedback!

6/10 Okay

Tacklebox, New Hampshire

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I had to ask for the free gift that was a bottle of Pinot Grigio. And there was no duraflame log in our fireplace and because it was late when we checked in, we had to go out and purchase one for ourselves. Very charming and very old but seemingly dirty as well. I guess that’s part of the ambiance. Lol! Overall, I was kind of disappointed. Wouldn’t stay again.
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
We do apologize you did not find comfort in your suite. We thank you for your feedback and will forward your concerns to our team ensure future satisfaction.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying us! We appreciated your feedback!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying with us! We appreciated your feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
Thank you for staying with us! We appreciated your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
I loved my stay overall. The love the mansion inn and it's historical look of the outside and inside. However, even though something is historical, it should NOT be so dusty. The blinds actually had the word 'dust' written on them. And the curtins, were so thick with dust it rained down on me every time I moved the blinds. The bed and bathroom was spotless and I would still stay there again but maybe bring a swiffer with me and dust it myself. The staff was so nice and the bottle of wine a nice touch! The internet didn't work at the Mansion though either but I gave up and finally slept.
Stayed 1 night in Feb 2020
Response from Sara Gonzalez on 17 Mar 2020
We do apologize you did not find comfort in your suite. We thank you for your feedback and will forward your concerns to our team ensure future satisfaction.

8/10 Good

Dawn, CT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun option to stay in the mansion part of the hotel. Mansion was as advertised, we enjoyed being set away from the main hotel but still getting to enjoy the amenities of the hotel. It was quiet and clean. The staff was super friendly. We would definitely stay again.
Stayed 1 night in Jan 2020
Response from Sara gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback! Hope to see you again when your travels brings you this way.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Loves it the first time we came in 2014 this time they over charged, toilet wasn’t clean, candy wrappers on the floor and hair all over the sink and in the bath tub oh and not log for the fire and no complimentary wine this time!
Stayed 1 night in Jan 2020
Response from Sara Gonzalez on 29 Jan 2020
We are sincerely sorry for any inconvenience you may have experience here at the Whitehall mansion. We send all comments to our team to ensure satisfaction in the future.

6/10 Okay

Allan

Disliked: Cleanliness, property conditions & facilities
Disappointing
The room was ok. The furnace was on all night and very noisy . There were no water glasses. There was a coffee maker but no cups. There was only one small bar of soap. I would not recommend the room in the Mansion inn. The breakfast and staff were very good.
Stayed 1 night in Jan 2020
Response from Sara Gonzalez on 29 Jan 2020
Thank you for choosing to staying at the Whitehall mansion. Unfortunately we did not meet to your standards. I will inform our team of your comments to ensure your next stay is up to your satisfaction.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping never came. Fireplace screen clogged with soil. No log provided. Jacuzzi jets didn’t work. No reading lamp as pictured. No complimentary wine. Furniture and draperies soiled.
Stayed 2 nights in Jan 2020
Response from Sara Gonzalez on 29 Jan 2020
We are sincere sorry for any inconvenience you experience here at the Whitehall mansion. We will send all comments to our team to ensure satisfaction in the future.

8/10 Good

demortemart, Torrington Connecticut

Liked: Cleanliness, staff & service, amenities
It’s a beautiful 18th century and rare home the paneled walls,proportions of the rooms, and front staircase are all gorgeous And special aspects of this building it’s just a shame that it doesn’t receive the love and attention it deserves like it did at one time
Stayed 1 night in Jan 2020
Response from Sara Gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whitehall Mansion is a house, built in 1771 that is situated on the property of the Marriott Residence Inn, and is managed by them. It is charming and historical, has good amenities, but you must remember you are in a house that is over 200 years old. Loved the canopy bed, the simple, old style furnishings and the amenities the Residence Inn offers.
Stayed 3 nights in Jan 2020
Response from Sara gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Sara Gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Janet J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
I enjoyed staying at the Whitehall Mansion Inn. Very charming decor - nice, comfortable canopy bed with a fireplace in the bedroom. The room was very spacious! The buffet breakfast provided at the Residence Inn next door was very good. Looking forward to stay there again next time.
Stayed 2 nights in Dec 2019
Response from Sara Gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and accomodating staff. Good location. Hot breakfast.
Stayed 2 nights in Dec 2019
Response from Sara Gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Randy

Liked: Staff & service
This has great "bones" but needs a little sprucing up... we were a little surprised to check in at the Mariott Suites, but that staff was really terrific.
Stayed 1 night in Dec 2019
Response from Sara Gonzalez on 29 Jan 2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was really nice and romantic staff was nice room didn’t have enough towels or any soap. But staff corrected. Really nice room though.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the historic home style and the in room fireplace. They provide a duraflame log, but in our room there was nothing to light it with. We got back late and were lucky to have a lighter with us. Otherwise everything was great.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the exception of the 300+ slanted floors that induced some vertigo. Perhaps 1st floor rooms aren’t as slanted.
Stayed 1 night in Dec 2019

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed was horrible and had to call the front desk at 230 am to quiet down the next room having a party
Stayed 1 night in Nov 2019
Response from Sara Gonzalez on 29 Jan 2020
We are sincerely sorry for the inconvenience you have experienced here at the Whitehall mansion. We will forward your comments to our team to ensure satisfaction on your next travels.

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
Check in took forever. Didn’t receive a complimentary bottle of wine as advertised. Fireplace was nice and room also advertised a jetted tub which it had but it didn’t work. Stayed 2 nights and room service showed up at 3 pm and asked if anything was needed and handed off fresh towels and that was all the service provided. Tried to provide a period feel using furniture that looked and felt like it was from a yard sale. I’m very disappointed with this booking, I expected more from a Marriot property.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It was super cold, although we already red some bad reviews but we didn’t believe was so cold and hoped they did fix it
Stayed 1 night in Nov 2019

2/10 Terrible

Bridget A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute cancellation.
Canceled my reservation at the last minute stating repairs are scheduled.
Stayed 1 night in Oct 2019

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never got to stay their! The day before our trip, we got a call from Marriott and said that the inn was closed and they gave us a room at their hotel that was on the property.
Stayed 2 nights in Oct 2019