Syracuse Hotel Guide - NBT Bank Stadium hotels in Syracuse, United States of America.

"Hotel was very clean and staff was very friendly l. The walls are think and we could hear alot of noise in the hall and the doors are not soft closing so when people came out of the room the doors slammed shut. But I would stay there again"

"Checking in was great! Thanks for being so friendly!!!!!! Pool & Hot tub just right! Beds comfy! Thanks for having my fur babes!! Breakfast was good… scrabble eggs and sausages (I’m very picky) very tasty!! Quiet place! Definitely stay again!!!👍👍👍"

"Nice staff Stained bedding Lamps not working Damaged wall Limited outlets"

"When we arrived, we were greeted by swarms of pre-teen and teenage girls throughout the lobby, dining area and running up and down the halls. We were informed that there was a traveling sports tournament and that participants and their families had rented out most of the hotel. We should let them know if it was noisy-but not until quiet hours after 10. The woman with the long black hair at the front desk was rude. Unhelpful and did not care about the inconvenience created by the players taking over the hotel. We chose the hotel because we wanted to use the pool and hot tub. We were breaking up our trip between Ohio and Vermont. We tried to use the pool despite it being crowded. It was fine until a mob of teenage girls came in and took over. The younger tournament kids and their parents all got out of there and warned me that it was going to get bad. They jumped in the pool, splashed myself and my 6 year old. Crammed themselves into the hot tub while we were using it and their “adult” had them move into the corner where my small child was for a photo. Not one of them saw him or even looked. They just pushed him out of the way. When we couldn’t take the screaming, we left. The person at the front desk claimed it would be a HIPPA violation to warn that a large group was in most of the hotel. She also refused to say anything to the rude guests because it wasn’t 10 pm. Pool closes at 10. She offered to refund my room at 9 pm so I could leave and stay elsewhere. So rude. "

"My room was given away before I checked in. Room was prepaid. We called and told them my flight was late and to make sure they save our room. They still gave it away REFUND FULL PAYMENT"

"Just pick somewhere else and save yourself the trouble."

"Shower curtain is too short and the floor gets wet. Not enough countertop in bathroom for toiletries. Towels felt rough to the touch. Breakfast was nice, Coffee was good too! Very friendly staff."

"Great price, very clean and well-maintained. Simple but perfect for what we needed."

"Very clean and comfortable room."