The lodge was excellent value for money, on the slopes, near to all the bus and rental services and had great onsite facilities (drying room, bar, pool table, quite area). That was great, the staff from Hakuba House on the other hand were amazing, friendly, knowledgeable of the area and things to do. Whilst we were staying there, my family fell ill, the owner found us a doctor, transported us and waited before taking us to the local pharmacy to translate. I can not say enough about the Hakuba House team, we will definitely be going back.