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Reviews of Somerset Westview Nairobi

4.5 out of 5
Somerset Westview Nairobi
LR NO 1 1376 NYANGUMI ROAD, OFF LENANA ROAD KILIMANI, Nairobi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 29 out of 32 reviews" "
Rating 8 - Good. 2 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Audrey S on 22 Apr 2024
Dear Sharon,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, especially if you plan to stay a while. The apartments are lovely and full of helpful amenities. Very comfortable.
Stayed 1 night in Apr 2024
Response from Audrey S on 13 Apr 2024
Dear Rebecca, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!!!
Stayed 1 night in Mar 2024

4/10 Poor

Christina

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They did not honor our group rate even though there were 50 of us. I asked the manager for the TOTAL for how much opening up the second bedroom would be, and she told me the rate for only one night. when i repeated it back to her, she confirmed. if i had known it was not the total i would never have booked it. Very unhappy with our treatment at 4am, though the rooms themselves are very decent
Stayed 3 nights in Feb 2024
Response from Audrey S on 29 Feb 2024
Dear Christina, Thank you for taking the time to share your stay experience with us. We find your feedback to be of significant value and are very disappointed to read your comments. Rest assured that this feedback has been reviewed with the concerned departments and we are putting corrective measures in place to ensure we are consistently delivering the best services to our guests.We do hope to welcome you back and provide a more memorable stay.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Georgina, Ramsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel . I will stay again
Stayed 2 nights in Feb 2024
Response from Audrey S on 26 Feb 2024
Dear Georgina, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Jonathan

Stayed 6 nights in Jan 2024
Response from Audrey S on 8 Feb 2024
Dear Jonathan,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Audrey S on 2 Feb 2024
Dear Dion,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here.
Stayed 15 nights in Jan 2024
Response from Audrey S on 30 Jan 2024
Dear David,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Audrey S on 25 Jan 2024
Dear Guest,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Devoya, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and accommodating staff. Clean and well maintained property. Very responsive to requests.
Stayed 10 nights in Dec 2023
Response from Audrey S on 29 Dec 2023
Dear Devoya,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very clean and spacious! Accommodated my family well. Beautiful aesthetic, great dining options and nice amenities. Top notch security! Would totally stay again.
Stayed 1 night in Nov 2023
Response from Audrey S on 8 Dec 2023
Dear Pamela,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
This is an amazing property where you will be pampered and tended to in a beautiful environment by outstanding employees. Enjoy!
Stayed 1 night in Oct 2023
Response from Audrey S on 2 Nov 2023
Dear Guest, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023
Response from Audrey S on 27 Nov 2023
Dear Michael,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

James E.

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Oct 2023
Response from Audrey S on 17 Oct 2023
Dear James,Thank you for taking the time to leave a positive review. We look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Raven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights with a group of friends and felt like home. Apartments are modern with high end appliances and fixtures. Rooms are spacious and kitchen is fully equipped. The area felt safe and had a small shopping mall just two blocks away. Staff and security were extremely kind and helpful. The pool was under maintenance the week we stayed but otherwise everything was amazing.
Stayed 3 nights in Aug 2023
Response from Audrey S on 5 Sept 2023
Dear Raven, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Nairobi
Everything about this hotel was great - the suites are spacious with two rooms and a kitchen. Every appliance worked well, including the laundry, coffee maker, etc. They provide everything you need. The staff was incredibly friendly and helpfu. Great gym. Amazing location. We were able to walk to restaurants, a coffee place and shopping malls. Very few neighborhoods in Nairobi feel safe and clean enough to walk from place to place, so this is a very big plus!
Stayed 4 nights in Aug 2023
Response from Audrey S on 25 Aug 2023
Dear Linda, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Catherine Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the option for coffee across the street. Nairobi is not the safest area to walk around.
Stayed 3 nights in Aug 2023
Response from Audrey S on 13 Aug 2023
Dear Catherine, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Everything (and I mean everything) was perfect. Property is beautiful, spotlessly clean and comfortable. The staff are cordial and helpful. The days we spent at Somerset were perfect. Thanks to Anne at reception who answered all my many questions with a smile and offered helpful suggestions.
Stayed 1 night in Jul 2023
Response from Audrey S on 4 Aug 2023
Dear Caroline, Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff member who exceeded your stay experience. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Kathleen

Stayed 3 nights in Jul 2023
Response from Audrey S on 4 Aug 2023
Dear Kathleen, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Ilmira

Stayed 5 nights in Jun 2023
Response from Audrey S on 19 Jun 2023
Dear Christopher, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are professional and courteous. They were accommodating and room service was quick. The gym attendant was very helpful with the workouts and helped with workout by making exercise suggestions.
Stayed 5 nights in Jun 2023
Response from Audrey S on 16 Jun 2023
Dear Gina,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Risuna

Stayed 2 nights in Mar 2023
Response from Audrey S on 10 Mar 2023
Dear Risuna,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Azad

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like the quiet and the soundproofing rooms
Stayed 4 nights in Feb 2023
Response from Audrey S on 20 Feb 2023
Dear Azad,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Mabvuto C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room theme is unmatched
Stayed 3 nights in Feb 2023
Response from Audrey S on 14 Feb 2023
Dear Mabvuto,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Alexander

Stayed 1 night in Jan 2023
Response from Audrey S on 4 Feb 2023
Dear Alexander,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

8/10 Good

Kamille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Audrey S on 2 Feb 2023
Dear Kamille,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Shiraz

Stayed 3 nights in Jan 2023
Response from Audrey S on 27 Jan 2023
Dear Shiraz,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely incredible! Beautiful hotel all around. The room was very clean and luxurious and staff was extremely helpful. I was blown away by the stay. I highly recommend staying here and will stay here again when I return.
Stayed 3 nights in Jan 2023
Response from Audrey S on 27 Jan 2023
Dear Christopher,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff.We look forward to your continued patronage and in welcoming you back.Kind Regards,Audrey SambuGuest Service Manager

10/10 Excellent

Bill

Stayed 1 night in Jan 2023
Response from Audrey S on 27 Jan 2023
Dear Bill,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

HAMADY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Audrey S on 27 Jan 2023
Dear Hamady,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel is brand new and has surpassed our expectations by far not only in terms of the comfort of the room but especially in the service of its people. Well done
Stayed 1 night in Dec 2022
Response from Audrey S on 20 Dec 2022
Dear Christopher, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 Excellent

Satomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
部屋が広く、清潔で、スタッフのサービスも良かった。レストランは、夜遅く迄営業していた。大使館なども近く仕事に便利でした。 治安も良いエリアでした。また利用しようと思います。
Stayed 4 nights in May 2023
Response from Audrey S on 20 May 2023
Dear Satomi,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager